NetworkSolutionsReviews 10,335

You are charging me for an old account and I've been trying to cancel

Absolutely horrible. No one has helped me. I was told I would get a response and I did not. This company made a mistake with my domain name, and after multiple attempts of contacting someone. This has not been resolved and I have been ignored.

The entire process was seamless! I had the domain I wanted within minutes. And after successful registry they had all the other tools needed for a new businesses on the home screen, ready to go. I highly recommend!

I loved the front page and the entire architecture. Very nice, very smooth very easy to use. Congrat

I keep trying to renew items and although they are in my shopping cart, when I click on my cart, it shows that the cart is empty.

Your support has not been very helpful. Your web building site is extremely hard to use. I wish I wouldn't have transferred here.

I have registered 2 domains and taken a separate hosting plan with them. Recently I canceled my hosting, but kept my domains (not bound to hosting) and renewed them for 3 more years.
Today their technical team deleted my account with all the info like I never existed.
After talking to 4 of their so-called "Chat" customer service, I found out that I just have to create a new account. That is it! They just delete all your life and work in a minute, and you have to start from scratch!

Horrible customer service and sales rep lied to me about products on a package that did not exist.

They make you pay for you to add domain to site after you buy domain

Let me tell you all something. I have worked with every domain registar out there. I have never seen a more unethical, borderline criminal company than Register.com.
So much so, I am literally taking a hit of transferring every domain from every client who uses them. Here is a short story.
I had a client who had one of their friends built a website. This wasn't under our scope of work umbrella. Website was hacked. I was brought in to fix it. They use register.com. I contacted support to help investigate. Dead End. I initiated a backup restore for both database and webdir, both failed. I asked support why they failed. Told me to call back Monday (This was Friday afternoon). Called back yesterday. I was told even though we paid for a backup service, we need to pay them extra to recover the backup. I was like nope. Then the technician hung up on me when I asked to speak to a manager.
I got on the phone again, told them my experience. They said my client didn't have backups. I screenshotted the 5 months of backups for them. They said I had the wrong account. I told them, they had the wrong account. I need help with this specific domain. Clear as day.
That rep put me on an endless hold.
Then I contacted client. Told this person it's in the companies best interest to transfer out all 4 of his domains to another registrar. He agreed.
I get on the phone again. Because even as the admin on the account, I couldn't manually unlock the domains for transfer. Insane. I talked to someone who told me that department went home for the day. This was 4pm pst. I then went to the website chat. This person said they could help. Except, even though I gave them the security pin, they wanted me to give them another pin from my accounts email and phone. Except, when they sent it, and I gave it to them, they kept saying it was wrong. I literally screenshotted each email, and the person kept saying it was incorrect.
Finally, I told them to try another way. B/c I am literally in the admin panel, and ALL I need is to unlock these domains for transfer. Then all of a sudden a new person appeared in chat trying to make deals with me to stay. I was like no. I need these domains unlocked immediately. My client's business is losing money everyday register.com stalls.
Finally after 3 days and 8 hours on Monday of being transferred and told they couldn't help me, the domain lock was removed.
But wait, there's more!
I got to start the transfers to Godaddy. And got to get the authentication code (Just like any other registrar) it is telling me I need to CALL and speak to a representative to get the authorization code. I was like WTF. I call again, they kept trying to make us stay with deals. I was like no. Approve the authorization. The person on the phone said, ok, let me approve them. I get an email, one for every domain saying that I will receivedthe auth code in 1-3 days if approved.
Guys, I have never in my life seen such bad businesses practices. Avoid this company like the plague. I move domains all the time depending on site functionality, but this was pure bad business practices. The bad part about this, is the client is without a website for at least a week or more, and we haven't even got the auth codes to start the transfers.

And to top it off, they decided to spam me for transferring domains with 67 emails to setup an email with them.

My domain that I own and pay for is not connected to my account. The web.com representative said that the account was canceled which could not be correct since the site is up and I pay for the service but can't access the website. I spent 45 minutes on the phone and requested a supervisor. I was told one would call but I did not get a call.

I started with domain 2 weeks ago, today their site is down and so is mine. They went blank, they also banned me and charged me for a full year of hosting without me approving it, soon as I hit "Continue" for my purchase I ended up on an account banned screen. My site is shieldsofshame.com. Their customer service is absent. I am transferring to another host this week.