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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Easy to use but lacking some features that would be a great addition. Would love the ability to have some more hands on control with the design of the site itself rather than having to stick so hard to the templates.
I purchased a Business Starter with goggle. Now you will not let me log in & I must buy a more expensive package. I only need 1 email. This is a bad business practice!
A bit of a struggle to set up my email address for my domain
Some difficulty setting password and logging in. Feeling confident process was done.
The domains registration process seemed to try to sneak in the wrong domain and a bunch of extra garbage services
THEY DONT HAVE CUSTOMER SERVICE branch online or phone number
Domain.com Horrible email service!
I have been with Domain.com for well over 14 years. It use to be a great company to deal with, The company must have been sold to some horrible company that could not careless about their clients. I have had email service thru them,. Now I can not reply on if my email has been received as ALL of their servers are blacklist or blocked. I the last 12 months I have had to contact them 40 times to rotate their servers as I am getting bounce backs... I received more bounce backs this week than I can even count. The technical support people are not honest in rotating the servers. As they are all bad
I am not to sure yet as I have not made my web site yet.
I have scheduled 3 appointments when called by representatives and not a single one has called me at the appointed time.
My email hasn't worked in a week and this company doesn't have customer service, everything is via email or chat. Terrible customer service
Adding multiple email addresses is not at all easy or obvious
Support is horrible! This was supposed to be an easy wordpress transfer from site5.com to web.com. It has been ridiculous!
My connected email stopped receiving email and there is no one i can reach for support
THEY DO NOT HAVE PEOPLE TO SOLVE PROBLEMS AND USE ROBOTS, THEY NEVER ANSWER EMAILS AND YOU LOSE YOUR MONEY IF YOU PAY ONE YEAR, OR MONTH AND MONTH, BECAUSE THEY INTERRUPT THE SERVICE 1 MONTH BEFORE THE END OF THE CONTRACT. YOU CAN LOSS YOUR WEBSITE AND LOSS GOOD OPPORTUNITIES BUSINESS FOR USE DOMAIN, WE PAID OUR DOMAIN FOR 1 YEAR, AND NOW THEY NEVER ANSWER AND WE CAN'T "FORWARD OUR BUSINESS DOMAIN NAME" FOR OTHER COMPANY. WE ARE VERY DISSATISFIED WITH THIS COMPANY AND THEY NEVER GIVE US A SOLUTION, THEY KNOW THAT EVEN THOUGH OUR LAWYERS WRITE, THEY DON'T CARE.
BECARFULL TO ALL COMPANIES.
I still need help adding the secure thing to my website
Confused about the steps I need to take to setup services
Kept talking me into "helping me" only to continue to mess up and lie. Noone knew what they were doing I have them recorded stating after 45 minutes that they weren't the ones able to help me and that they could find someone. I canceled my service and asked would i be able to use my domain on another platform now I called back because its not available and now they say it wont be available for 3 months i $#*!in hate these mf people and I would never in my $#*!in life do business with them EVER AGAIN! YOu only got one star because I have to in order to publish
I had no instructions on where to find my email address or how to even set it up. I only received an email to verify my account, and that was it.
Ongoing issues with email and not being resolved and no one to talk to
Had to contact support to get the site to reload so I could post a blog.
I would like to speak with someone over the phone for support. No phone or voice contact is available with your company
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members