On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I don't even know where to start. I am very disappointed and plan on cancelling my account and requesting a full refund.
The app is easy to use and the service is amazing.
I don't see my account information. I don't know if this site is a scam or whether its Domain.com that I originally signed up with 3 years ago. You need to go back to providing customer service over the phone. So that I can have the confidence and assurance from a live person that I am doing the correct thing to ensure my business is not being compromised. I will seek to call someone now because I have followed all instructions but do not see any of my account information.
I choose Domain.com based on a google search of low cost domain with email... And I think email is an upgrade.
I fill in the updated information and save button doesn't work
Started Building a new website - a couple of false starts at our end but seems good so far - will update once we have published
Web page seems basic, but is a pain navigating or searching product. More importantly what the value of my domains are and how to sell them if I please. Any help would be greatly appreciated thank you.
Good and I see this website to be legit and accurate
I'm new to all this, I hope creating my personal website is not too confusing?
I disabled auto billing because I no longer want the domain name but you charged me anyway, please refund my money!
My question was treated right away without stress and the agent is very calm
And have a good communication skills and active listening. I do not have to repeat my words
This young lady, I wish I would have gotten her name. She was amazing. She help me change my mind for not canceling my account with web.com.
I learned the hard way that Domain.com autopay is a default payment systems they use that can trap their customers into paying for domains they no longer use or want. I tried to cancel on the renewal date and was told I couldn't still don't understand why? They payment was still pending with my credit card company, I was told that domain can only expire, but if my CC company declined am I to believe they would let the domain operate! Of course they wont.t Ripping off 73 years seniors citizens theirs a good domain name for them
The lady who helped me was very patient and extremely helpful!
Reminders are good prior the renewal of any domain. We get reminders.
Your site is too hard to understand, no videos, no help...I wish I would have chosen another side
Great web builder, easy to use and builds a good site, however I encountered some technical issues
Taken money from account and will not refund. I have spoken with the chat and unable to help, after mentioning other similar reviews they will discuss with the team but not confident this will be resolved.
I registered a domain name this morning and now I can't find it...but it's listed as a premium for $3250...WTF?
Wont refund for an auto renewal they automatically added and won't let me cancel
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account