On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Navigation of the dashboard are not as intuitive as other web hosting sites. You have to go three to four clicks deep just to edit your website or get to your products.
I believe I was unfairly not given a refund for services that were never used and with clear intention I requested a refund on time and within their "3 day policy". Very unfair to not receive a refund because of Web.com's mistake of not refunding the full amount originally. I didn't realize the
My domain registration name is uptv.site! Although I tried many times to follow your instruction to build my sited, it happened everything is unmoved. I cannot start to do anything & activate after I purchased your design package! Just tell me why it happened like this.
Easy to use, and flexible, I'll try and recommend it to anyone who has a good need for a good website, please keep up the good work.
Great experience but i don't like all the default extra stuff going into my cart like multiple years etc
Please tell me how to stop the subscription and for you to stop purchase from my credit card, please
Good templates - Need more information on how to add services etc.
I have been trying to get a refund for over two months. They charged my credit card for a domain that has been transferred out. The credit card on file is expired. I am not sure how they managed to charge. Loads of international calls, and chats online, and still not resolved. The invoice amount as 113.97 USD but they charged 175.00, I am trying to get my 175.00 USD returned, but so far this is costing me over 500.00 USD to recover 175.00 USD, crazy.
Had an issue with being charged with something that I didn't approve. After a brief conversation with customer service they resolved the issue and reimbursed my payments without hesitation.
Interface is straightforward and easy to use so far.
Pretty easy. Web.com did the hard part. They got it done in a timely fashion too.
No revenue increase that can be connected to the web site expense
A few issues that have delayed progress starting my business
Everything is messed up. My website doesn't show up and my email isn't working. I'm about to request a complete refund or a complete overhaul. Their choice
Partially satisfied with domain transfer expectation
Very Good i had no ideal but it has been easy for me
Called for third time Friday and was on phone for over 30 minutes sith Sokia. Two weeks ago I was told by her that a refund had been issued. Also, after they built my site, it took them over 2 weeks to figure why they were unable to get it to go live. Been a horrible experience and I'm getting ready to call for a fourth time today.
My website is so slow! I am trying to pay to have it go faster but for two weeks your system has not taken my payment, NEVER AGAIN WILL I MAKE A WEBSITE WITH YOU
No matter what I do the stupid chat goes "ding" every time I load a screen
I had the best help----lost the person when I got interrupted, but he or she was wonderful---they didn't give me their name---DARN!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members