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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Only one request per day gets done. Forget putting in several requests at one time.:-(
Very helpful and great tool handling business and built a tool for clients.
Prices are very reasonable. Would have rated higher but was a little confused by the billing and had to spend time making sure of what i was paying for.
Hard to navigate and with no phone support it sucks
I don't like answering marketing questions each time I log into my domain account.
The site was not complete. I specifically said I did not want to post, and you posted it. It was posted before I even saw the completed product. NOT COOL.
Timely phone support was the key for me to understand the process.
The initial experience with Web.com was decent. I recently needed to make some small changes to my web site. The platform for making the changes, " Website building" was not working when I went to make the changes. The front-end support staff at Web.com could not make the changes either. The standard response was it would be resolved in 24-48 hours. I am 8 days into this issue and call every day (Web.com does not call or reach out to me). Every time I call support staff can not help and say "engineering" is working on it, but do not have any info on when it may be resolved. Based on this experience, I would not recommend to anyone running a business and needing an internet presence.
The website is good, but it's not getting many responses..
I pretty much summarized my issues in the title. I would actually like to delete my account.
Horrible customer service! You will wait and wait for someone to chat with. Then they can't help you- No refunds for wrongfully charged amounts. No customer service number to call- Don't do business with them never!
Try to get site up and running for business purposes and don't know how to create the site correctly
Super frustrating that I cannot get ONE login for ALL my domains. I have bought a bunch of domains and they are all separate user names. I have to dig through emails to try and find them all. It would be nice if it was all tied to my emai.
The notifications of expiring domains are good, but it is not then obvious as how to cancel (rather than renew) domain names. That seems to follow other sites that intentionally make it difficult to opt out of subscriptions. Not a consumer friendly approach
One of my domain just disappeared from the panel! And the chat is not helping at all, they treating me like I'm creazy "just wait 24 to 48 hours to DNS to propagate..." I'm telling them, it's not that, it's something else! The domain just fricking disappeared from the list of my domains!
Your site autopopulated the wrong address probably from a search history I contested it but service delcined
I am having trouble contacting you through chat - I have been on over 30 minutes - just keeps telling me to wait
I want to unlock and move my domain. I do not have privacy on. It says I cannot.
I can't update my site. The site overall is just not user-friendly and I think I paid too much to have these issues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members