NetSpendReviews 435

Just garbage! Will never use them again my son was setting up my card used his name by accident (he's only 14) called them because I noticed the mistake they have you jumping through loops over and over again I sent them verification of me and my son even to his ss# number and birth certificate they keep sending back emails But not answering at this point I just want my money back! Will never use them again they will rip you off and steal your money! Beware

After 6 months my money was returned to IRS and a check was issued I newer asnumed this would happen i kept asking and calling netspend is no longer my enemy now it is use with caution, not by me, i will avoid all prepay.

If I were to go negative I should've gotten a notice... NOPE! No email! Nothing! My available balance was $60 just checked last night and didn't buy anything afterwards but I checked it again today and somehow have -$250! I cannot get a hold of anyone about this... i'm supposed to get a direct deposit tomorrow so I guess I have to just sit tight and wait patiently for 3 days to hear back from them! I'm so confused! I hope they don't take all of my money this is so messed up! Netspend should be available 24/7! I'm losing my mind right now!

When I initially got my card, they cancelled my first card (which already had my paycheck loaded) because I called and asked why it was taking so long to receive it. Without a mention, they cancelled it. When it arrived, I couldn't activate it because it was closed, so I had to pay for overnight shipping. It was like pulling teeth getting them to activate it. Kept telling me that the cross street next to my house was incorrect, DOB wasn't correct, etc. By some act of God, they activated it. Thought the nightmare was over. Wrong. I got charged some fees for features that I did not ask for. I had to file a complaint with the BBB to get it taken care of. The headquarters are in Austin, Texas but call center in India. Rude CSR's will hang up on you if they can't resolve anything. The assistant to the President was asking me in an email to mark my BBB complaint as resolved. Begging, in fact. I had the card for about 2 years and didn't have any further issues, but I wondered what would happen if the card got hacked? Will they resolve it? I decided not to find out. I went with a bank. The fact that they are doing the same thing in 2020 that got them sued for $54 million by the FTC in 2016, should be a HUGE RED FLAG. THEY ARE STILL:
Making activation impossible (or nearly) by demanding faxed copies of ss cards, I.D. licenses, and denying that they received the info. Asking questions like DOB, cross street, etc and denying access to money saying your answers are incorrect.
Locking people out of their account with no explanations leaving people with no access to their money
Not refunding money when fraudulent activity occurs.
They. Are. Still. Doing. The. Same. Thing.

Netspend locked me out of my account. Yazzy told me to upload my id, ss card and proof of address. She said it would be unlocked after 6 hours of double that. Kaylee emailed me later that night at 12:00. She approved it but to exert her power she told me upload another photo of my ss card to show me whos boss and who has the upper hand. I did everything even though I don't trust them with my personal information because they are untrustworthy and liars. So After that they said it would take 6 hours to unlock it but then decided to exert their power again by changing it to 24 hours for a review and decision. Even though I never reported a fraudulent activity and never got an explanation of why the lock was placed in the first place. I guess they just need some money and a good excuse to keep mine so they did this. Now, after the twenty four hours came and went the emailed me over twenty four hours later to ask for access to my money, to show who had the upper hand again Netspend told me the lock was under review and they will email about the decision in two days this time. They are getting arrogant now. So, I told them I need access to my money because someone needs medical attention also because its my money and I feel like Im begging from them or asking for a home loan. They are slow to respond and when I call its a Indian call center and the customer service agent will duck the call as soon as possible when I tell them I'm calling about the lock they seem to want to reroute the call and then leave me on the phone until it hangs up or if not that they will try to make me believe that six hours didn't pass yet when it has been days and I have proof in the emails. They will say anything to be right or nothing at all and avoid you. I wouldn't recommend this company to anyone to use. I might just apply for a loan because I probably would get that faster than getting my own money back from my Netspend account.

My friend suggested i sign up for the NetSpend card using his link we would each receive $20 bonus. Ok why not. They encourage direct deposit, I have no need for that service. The minimum deposit I needed to qualify ing for the bonus was $40. I had a check from a client for $70 I waited the 10 days for the check to clear which I thought was a bit much and two days after that we would each receive the $20 bonus. It's been six days. I've emailed them three times no response I attempted to call last night but after 22 minutes on hold when the girl finally got to me she kept going hello hello hello and then as if to ignore me she switched me back to the automated system and then I got disconnected. Really? I don't need this card. This car does nothing to enrich my life it doesn't offer anything that any other card can't give you especially when they promise you something and they don't deliver. I was only doing a friend a favor. Because he really could use that extra $20. What a waste of time and energy.

If another option is available use it. The customer service act as if they care. They are of no help and know less. They pretend not to hear me and disconnect if its close to 5 pm. Remove money as fast as you can.

I am a longtime customer of Netspend. But this week the day before my direct deposit, someone was able to charge 178.00 in fuel at a 7-11 in 2 separate charges WITHOUT MY CARD BEING PRESENT. I only had 56.00 in my account. After 40.00 in overdraft fees my account was 152.00 overdrawn. In the middle of a pandemic. I called customer service and explained the issue. I was told that they would dispute the charges as soon as it actually posted to my account, at this point it was authorization like when you use your card at the pump. I explained that I had my card and it had not been used in another town and certainly not for 178.00 in gas. My car holds 15.00 tops. Then the CSR tells me that it will take 45 - 90 to get the dispute settled and if it was in my favor the 56.00 would be credited. What does that mean? 3 months? I need my money now. And if I hadn't been able to stop my direct deposit I would be out 178.00 plus the 40.00 in fees that they would perhaps keep permanently. It has been such a hassle getting a paper check and having to go out to cash it. I buy groceries online for delivery so I don't get sick. I explained all this in numerous phone calls. I have the all access card that states 0 liability. The charge should have never been authorized without the card being present in the first place. Apparently the 0 liability is a myth. Don't fall for it like I did. I am thankful they were only able to steal 56.00 from me. Netspend has a fee for everything. They fee you to death but it's such a hassle to change over all my ACH payments I was willing to pay them. Until they suddenly became shady. Beware of losing your money to this company.

They are the worse company, i needed to transfer money from my savings account to my checking account I was aware of only 6 transfers being able to be done within the month but when i called last week 3/18/2020 they told me I had one more transfer available if i needed to transfer any additional money out (not informing me of the consequences). Today 3/23/2020 I called to transfer money because my account overdraft, I understood there was an overdraft fee after 24 hours if not depositing money into my checking but when Amy the girl i spoke to on the phone today actually explain to me the consequence of my 7th savings transfer I was very upset, furious and overwhelmed! (7th saving transfer follows with a cancellation on your saving account for a 90 day period). She had the audacity to tell me to go to a bank or a chain store! With the corona virus going on and many many places not opening she refused to help me further. I had no choice but to close my saving account due to the lack of information giving to me by one of their colleagues. I begged her to help me but she refused to look for any kind of alternatives. I explain to her this wasn't my fault this was the companies fault for not communicating well with their customer yet an apology wasn't even given to me all she said was for the future we will make sure to inform our colleagues as if the future would be any help to my now. It is unfair and ridiculous how customers need to suffer the consequences for the lack of professionalism and accuracy of information given to us by NET-SPEND!

Two months ago and I can't use my money I don't recommend it is scam, the experience I have had in this service is the worst they never give you a solution just justifications

I bought 2 cards as Christmas gifts and tried to activate for a senior citizen relative. Unfortunately, I waited too long and was told the cards had expired. I have now spent 2 hours on 2 sessions with their customer service trying to either reactivate the cards or get a refund. Each time their service person had to "escalate" the call to get approval to assist me. The 1st time, after 30 minutes of discussion, I was put on hold for 20 minutes and then my call was dropped. The latest service person, Anton, requested all my relatives info including her social security number so that they could issue the card. I gave him the info, even though I will be recharging the balance. After an hour or so, I was put on hold and left for 30 minutes which is when I hung up.

I STRONGLY advise against working with NetSpend