NetSpendReviews 435

Dont waste your time. Go to walmart, get a walmart money card. You will thank me later. You buy the card, you load it when you buy it, you get told you have to send docs to verify who you are, you send docs unsafely thru regular emails no codes no safety, then you get told they send you a new card so if you needed to pay or get something that day your money is on hold for 7 to 10 days and there is nothing you can do about it! I'm pissed.

I AM TIRED OF THEM EXPIRING MY CARD EVERY 6 MONTHS! I have a card and have NEVER received the Permanent card with my name on it. WHen i go to use the card it declines. When i call NETSPEND, they tell me that my card expired even though the date on it is 2 years into the future and waives the processing fee then when i get the new temp card, it charges me a $5-8 processing fee. I've HAD IT and they won't get my business ANYMORE! DUECES $#*!ES!

My husband's account was locked, then closed over a false "fraud" load on his card... a whole $420. Called Netspend only to spend 4 hours on the phone getting the run around and a lot of "it's their fault, not ours" bull$#*!! My husband's ID and SS are now flagged as "high risk " and we didn't do a damn thing wrong! Contacting and filing complaints with the FTC, the BBB, and Wyoming Attorney General, consumer division. Highly Pissed off at being ripped off of our rent money!

I in a co-worker both have NetSpend, our direct deposit from our employers go to NetSpend. A month ago my co-workers NetSpend account was hacked, a purchase was made on his account that he had no knowledge of and had not authorized. A month after that I find out that my account has also been hacked to the tune of hundreds of dollars. It seems that a foreign company was was taking money from my account a little bit at a time sometimes four or five times in that day and I never got one alert about the money that was being taken from my account. The amounts that were taken should have made NetSpend curious because the same company using two different accounts were taking the same amount out four or five times a day and then they finally hit it in a bigger amount and this went on for months. The only way I found out about it was because I have a separate account with Bank America Bank of America when I talk to the reception receptionist so the bank manager about it they asked to see statements of my account with NetSpend. Bank of America pull those account numbers and did a little investigation themselves and found out these companies truly don't exist there is an account and the money is going to those accounts but the account is one account not two. So I filed a dispute claim with NetSpend, and as soon as I filed the dispute claim NetSpend locked and closed my account out completely said that risk management closed my account with money still on my account or in my account I should say. And I was told that I wouldn't receive my money on their account for 10 business days. So I have no way of knowing what the investigation is going to lead them to I have no way of knowing where they are with this investigation. And since they've blocked my account they could literally just say forget it and not pay me a dime of my money back period and I'm talking hard it's a dollars. So in the long run if you're trusting NetSpend to secure your money, I wouldn't trust them to secure a penny of my money.

I'm currently on hold with NetSpend this is my seventh time calling I've been on hold for 1:20. The last six times that I called they told me they are sending my refund of $50. To get to their customer service representative I have to use a different card than the one I am trying to get refunded for because my social security number and the specific card number keeps me in a loop of the main menu, or it has me enter it and nothing but silence follows.
So since I am just listening to my own music and still on hold I figured google review. This card was purchased by someone who didn't know netspend is a joke. I was asked to set it up for them not knowing netspend has a problem from another account I don't know about. My husband also bought one of these card and the same thing happened they say they need more information and you can't use the card until you get the hold of them. EVERYTIME THEY SAID THEY WHERE SENDING THE $50. I got my husband money back at the same time I originally called about this. They said they were sending one came but still waiting on the 50. I dont know what to do. Class action lawsuit? What's really crazy is $8.95 buy The Card. Also on 895 maintenance fee. When I had one of these cards I didn't even use the thing that's why I don't understand how I can have bad debt with them. Unless the 895 maintenance fee for a card I never even used and the same with the two cards on talking about we're never used. People have lives they should pay me for my time being on hold. I am at an hour and 49 minutes so far. And they said we're going to get you to the supervisor that I asked for and then this will happen nothing but silence. They should refund the $8.95 for the card on top of the $50 I say zero Stars but it made me put one

I had a horrible experience trying to get a hold off my card. I was cold transfered more than 7 times. Each transfer was back to the previous department I had spoken with. I asked multiple times to speak with a supervisor because nothing was getting accomplished, I was denied and told my problem did not warrant speaking with a manager. I then asked to file a formal complaint, and that too was decline. I myself work in a call center and it is frowned upon to cold transfer, especially if customer requests a warm transfer. I have been using netspend since 2017 and I have never had to contact customer service. Now that I see how the customer service is, it worrisome if I problem in the future how it would be handled. This call should have taken 10min tops. I had to deal with being transferred for over 45 min. I am extremely disappointed with how this was handled.

My card was locked in July 2020 after sending in multiple forms of identification my card remained locked until October 2020 Once unlocked i purchased a new phone but i forgot to delete the brinks app off the old phone which google had my passwords an i thought that stuff would get deleted but i had a virtual account an most of my funds was swiped from my account i disputed the charges and they closed my account due to suspicious activity

They took over my account and took all the money out of it, when i and other people i know contacted them they just mocked with us and messed with us. They used for every single personal bit of information possible from me, even things they wouldn't need at all. When i transferred all of my money out of my account they approved the transfer and then later declined the transfer and pulled the money from the bank i transferred it to and charged me a fee for that service. If i had the option i would give them no stars. They don't seem interested in following the law and i don't do business with companies that do not follow the law.

Bought a card this morning. Thank God I only loaded it with $25. More trouble than it's worth. Been trying to activate it for the last 3 hours. On and off the phone with customer service. They barely speak English so good luck trying to understand them. I finally get the card activated through the online website and 2 minutes later I get an email saying the account has been locked and to call customer service. Called twice and was supposed to receive an email to reset the account. Never got the emails. BTW, the card won't work if the account is locked. I'll chalk it up to a loss and a lesson learned. They got me for $25. Hope they enjoy it.

I've had Netspend over 5-6 years. Currently... have over 7-9 cards sitting in my dresser. Due to "holds" or "sorry errors" on netspend's end. I've called back multiples times with communication failure between reps. Had "expedited cards" sent out to me for 3-5 business days, which came in the original 7 days. I use netspend to deposit my checks from work. I thought for the convenience of getting paid earlier and less hassle (as advertised). It seems the aggravation of miscommunication and holds being placed for a $36 charge at 7 am is not worth it at all. When in all seriousness I gas up over $40 on a regular. I'm not sure what the error true was behind that hold. I was told another card would again be "expedited" out to me, so I can add this to the collection of wonderful errors I already have. Guess it's my fault for not baking wisely. OoO

So I had a joint account with them. My wife's card had gotten hacked. They stopped the transaction but in total took over 40 dollars in fees. And when we called in the customer service person asked my wife to get off of the phone so he could email her the transactions. They couldn't explain over the phone why they took over $40 in fees. Wish they would have been more helpful. In these times of needs for so many with the covid 19 and many out of work you'd think they would at least care enough to help.

Stimus deposited then they lock account. Claim someone tried to hack account. Demanded info so i could file police report. Refused to give me infor. Tried to withdraw funds then demanded i give them. A copy of my dl amd ssi. Card. Did they again refused. Said. Card was old and needed new card. Finaly got all funds out. Shut them down. 15 years as a customer. Treated me like shi@ and refused to fire the. Jerk customer setvice person. Choose. The wisley cars by adp. Much better

They dont even deserve one star at this point! Had my bank account drained from a foreign country! I disputed the charges and was told i would hear something in 3-4 days! Heard nothing! Go to check my account and somehow the charges have just disappeared and my money still isnt put back in my account! Than i call and the lady tell me its because i authorized the charges... ummm what charges because from what i see there are no charges! Something fishy is going on and i i wasn't my $1,500 back!

TERRIBLE, AWFUL and HORRIBLE! I will never, never, NEVER purchase a Netspend anything card again! EVER! 4 days ago I purchase a Netspend card and loaded $160.00 on it. I was unable to activate the card and upon calling customer service I was informed that they were unable to activate the card due to a negative balance on a previous card from 2016. First of all, I don't even know how you get a negative balance on a card that is PREPAID to begin with. So I paid the negative balance of $46.13 as instructed & told that they would the activate the new card and I could access the $160.00 that I'd loaded on the card. After 4 days, numerous phone calls and talking to too many people to count, the only thing I've accomplished is repeatedly being told that they will contact the billing department by email to lift the restrictions of my card. The customer service team is very rude and unhelpful, I was actually told to twiddle my thumbs until the restriction was lifted! I've been told the money will be accessible in 24 hours for literally 4 days now! I will NEVER waste my time or money with Netspend again & advise anyone to use ANY other company than Netspend because they're HORRIBLE all the way around!