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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
Follow Olalal P.
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There are movies on Netflix that insult my nationality (Ukrainian). And they portray us as inferior and an appendage of Russia. I didn't think netflix supported genocide but it turns out to be true.

Date of experience: June 29, 2023
North Carolina
1 review
1 helpful vote
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Netflix is greedy!
June 27, 2023

Netflix is the most expensive streaming service and it's not even that great. Now they have added you can no longer share in other households even though we have a premium account. It's trash!

Date of experience: June 26, 2023
California
1 review
0 helpful votes
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They added an extra member for $7.99 for NO REASON. I had to call to get it refunded. It's ridiculous that they would even do that. CHECK YOUR INVOICE!

Date of experience: June 26, 2023
Washington
1 review
0 helpful votes
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Mostly good.
June 26, 2023

I really enjoy Netflix and have for years. I mostly don't have too many complaints but my biggest peeve is that you guys keep starting and cancelling shows. I have a list of like 8 of my favorite shows that you guys cut off after 1 or 2 seasons and that's extremely irritating. It's not all about how many views you get, if you start something you should finish it. You guys have a mile long list of cancelled shows and that's not great for marketing. I know quite a few people who have cancelled Netflix all together due to this so just fyi.

Date of experience: June 26, 2023
Iowa
1 review
0 helpful votes
Follow Robert M.
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Netflix wasn't so bad at the beginning. But now they are garbage. I have had Netflix for 10 years now. And I have finally realized that it's time to say goodbye. They want me to pay extra money for any device that uses my account outside my house hold. Not so bad but I watch Netflix on my phone at work. And since they can't determine if it's me or someone else they don't care. And on top of that it freezes on my tvs every once in awhile to where I have to back out of everything in order to get my tv to work again. And when I call them about it they said it was my brand of tv. And when I told them I have three different brands of tv and it dose it on all of them then they play the well I don't know what could be the problem. If I were you I would get Hulu or Amazon were you get a bundle deal for about the same price.

Date of experience: June 24, 2023
Texas
1 review
1 helpful vote
Follow Michele M.
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Max is the best!
I had an account with Netfix, 2 ppl access. $15 a month. My grandson moved away... so, I kept it for me and, him. NETFLIX decided that only account in one house. Bulls***. Just because my grandson moved, shouldn't mean he can't get access to my account. If he was still at my house, would still be the same amount ‍.
F*** Netflix... Bye

Date of experience: June 24, 2023
Illinois
1 review
1 helpful vote
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Netflix Re think
June 24, 2023

Please think about your loyal customers that's been with you for years and years …. If they have a valid first family connection you should consider their account. I agree that you should cut down sharing with anyone…… but if they are immediate family ( husband / sons or daughter) then I think you have to be understanding. Thank you so much for understanding

Date of experience: June 24, 2023
Illinois
1 review
0 helpful votes
Follow Madilyn B.
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Been using Netflix since as young as I can remember. I cannot believe that the family account I've been on with my mother, father, sister, and brother cannot be shared anymore and my account cannot be used by me all because of Netflixes new rule. I have my own $#*!ing account within the account so I don't see the $#*!ing problem. Netflix is being annoying asf and I can't wait for all the other streaming services (which aren't doing this) to absolutely destroy Netflix in the race of who the general public's favorite is. Because mine definitely isn't them anymore, and I know a lot of ppl feel the same.

Date of experience: June 24, 2023
Oklahoma
1 review
0 helpful votes
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Why is it cancled
June 23, 2023

I like Netflix but personally I might die inside if Anne with an E dosnt get a season 4, I have seen many Anne with an E fans upset about the outcome of no season 4, I have heard season 4 got cancled and I think that is very lame and not cool thing to do what am I gonna do with my life if I don't see what happens next however this is just my opinion and even tho it is upsetting oh well

Date of experience: June 23, 2023
Wisconsin
2 reviews
0 helpful votes
Follow Hailee R.
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Every time I want to watch Netflix if I haven't watched it in a little bit it makes me go through this process of ether making a new household for more money, making a new account or that I'm traveling. This is annoying, tonight i have both of my little siblings over and they both wanted to watch Netflix, I had to go through that process again at 11:30 at night and there were so many stupid steps and extra crap I dint want to try and go through just to watch some mediocre show. And I'm definitely not going to pry more for an other "household" when I only live in one house. This is ridiculous. And I'm seriously Debeating on just canceling my subscription and going elsewhere.

Date of experience: June 22, 2023
Illinois
1 review
0 helpful votes
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Netflix still has the best, most intuitive streaming app with the least glitches and interruptions while watching. I like that they have new content displayed by most popular in the country while still offering suggestions of programs in other languages/countries. It's annoying that they've added a set number of watchers at any time from your account and you have to pay more to be able to watch something at the same time as someone else on your account

Date of experience: June 21, 2023
Florida
1 review
0 helpful votes
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Who are you to tell us how we can use a service that we are paying for. Stop being a $#*!ing $#*! Netflix.

Date of experience: June 21, 2023
Massachusetts
1 review
0 helpful votes
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Stupid
June 21, 2023

This is ridiculous that we can no longer use family Netflix accounts. You have lost a lot of angry customers. I will not be purchasing my own account for $20!

Date of experience: June 21, 2023
California
1 review
0 helpful votes
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Greedy company
June 21, 2023

These aholes won't even let families share passwords all because they don't have the same house. Really gone down hill, bad content lately.

Date of experience: June 20, 2023
Colorado
1 review
0 helpful votes
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No loyalty to their customers of over 10+ years. Families do not always live in the same household and these changes are greedy and cruel. To punish their customers in an economic downturn is beyond corrupt. Their platform isn't even quality and you can find all the shows they provide for free online. I hope Netflix burns.

Date of experience: June 20, 2023
Montana
2 reviews
19 helpful votes
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Con artists
June 21, 2023

My mother works hard and pays for our family's Netflix subscription. Now that I've moved away for college I'm apparently not apart of the family according to Netflix because I don't live in the house with her?! Even though she pays for the premium subscription already and it allows for 6 devises but apparently we have to pay and extra 8$ a month just to "add me" to the plan?! Seriously?! I am part of the plan you're just trying to find ways to rip off people and con some more money into your bank account already full of billions of dollars.

Date of experience: June 20, 2023
Utah
1 review
1 helpful vote
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F*ck Netflix
June 20, 2023

Honestly $#*! Netflix. You can no longer share an account outside of the account holders household. I share an account with my parents(or used to), and have been on it for years. But now all of a sudden I can no longer use Netflix without paying for my own account? We all share a phone plan as well and Netflix is included in that phone plan. But because I don't live in the same household I don't have access to a feature in a phone plan I also help pay for. Media platforms have just become a cash grab. Greedy $#*! companies that only care about their money. I will never use Netflix again.

Date of experience: June 19, 2023
California
1 review
0 helpful votes
Follow Yosselin G.
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This whole account sharing is ridiculous. People have been paying this company money for years only to not be allowed to share what they are paying for. In my family we share the costs of streaming services so that we can all enjoy our favorite shows without feeling the entire burden of paying for all services. Now Netflix does not let you share, now you have to pay extra to share. So in a time when people are struggling financially Netflix thinks it's the best time to charge people for something they are already paying for. On top of that their two cheapest plans only allow you to watch on one device. So now we cannot share with out families and if we want to lower our monthly costs due to this new rule we can only watch on one device at a time. Netflix is limiting our options so that we feel cornered to pay larger amounts of money in order to enjoy their services. Netflix you want families to enjoy the content you create but only if they pay MORE for it, if we cannot pay more for it then we can only watch on one device. You used to be my favorite streaming service above all others but you only seem to care about the money and not the customers. I only hope that all other streaming services do not follow your example.

Date of experience: June 19, 2023
Canada
1 review
0 helpful votes
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There are many Iranians in the world who like to watch Netflix. It is interesting that there are Arabic and Turkish languages ​​in the menu and not Persian. Please add the Persian menu.

Date of experience: June 19, 2023
South Dakota
1 review
0 helpful votes
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Cancelations
June 19, 2023

There are WAY too many shows being canceled! Ridiculous and they basically have the same shows that are on other platforms, and some are free. I'm probably just going to cancel!

Date of experience: June 19, 2023