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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Tennessee
2 reviews
1 helpful vote
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Very handy
October 14, 2017

I travel a lot and Netflix is always very handy to have to keep up on my shows, they are getting better at updating it with better shows as well.

Date of experience: October 12, 2017
Brazil
3 reviews
0 helpful votes
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Deixou a desejar
October 11, 2017

Tem poucos filmes, poucas séries
Me decepcionei muito com essa empresa
Tenho esperança de melhorar
Mas vamos ver no futuro

Date of experience: October 11, 2017
North Carolina
1 review
0 helpful votes
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Two thumbs up
October 12, 2017

They Always something to watch! And They have some great original series that We enjoy watching! Also has great new movies for the whole family to enjoy!

Date of experience: October 10, 2017
India
5 reviews
27 helpful votes
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Perfect and Amazing!
October 5, 2017

What did I do before I joined Netflix? Really, it is amazing! Just finished Better Call Sal, now approaching House of Cards.

Date of experience: October 5, 2017
Kentucky
2 reviews
0 helpful votes
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Cheap Movies!
October 4, 2017

If you're looking to use Netflix to watch newly released movies, it's not the place. Most titles I have searched for (I. E. 2012 and was made in 2012), Netflix does not have. You have to sign up for the mail CD program to watch the most popular movies. Netflix is the place to go if you're looking for trashy movies that have never been heard of before or really old movies that you can watch for free on regular TV. Why don't they combine the CD mailing and streaming services into one and charge more money?

Date of experience: October 4, 2017
Ohio
1 review
0 helpful votes
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Disappointing
October 1, 2017

If you're looking to use Netflix to watch movies or newly released movies, it is not the place. Most titles I have searched Netflix does not have. They are always adding & removing movies too which is frustrating when you go to watch one of the FEW good movies they have & it is no longer there. However, I have always loved Netflix for watching tv shows. I have used it to binge watch series & watch series that are no longer on the air. Unfortunately now I am considering cancelling my Netflix subscription altogether as they have removed several tv series I have always gone to them to watch, & they are going to continue removing tv shows and movies. Netflix is the place to go if you're looking for absolutely trashy movies that have never been heard of before, and the few good tv shows it has left before they remove those too within the next couple months. Not a fan.

Date of experience: October 1, 2017
Belgium
3 reviews
19 helpful votes
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Love netflix
September 27, 2017

You are really the best. I can't imagine my life without its tv shows. I watch them everyday, it makes me to relax

Date of experience: September 27, 2017
New Jersey
1 review
0 helpful votes
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Watch your account!
September 25, 2017

Very disappointed that a error in billing was not corrected. They don't email you with billing charges if you are using a gift card, so there is no way to catch an error till the card is used up. They refused to refund, saying it was my fault however I believe it was their free trial that picked the default program. Not fair!

Date of experience: September 25, 2017
GB
7 reviews
23 helpful votes
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I've been a Netflix customer for about 10 years. I am disabled and mostly housebound, so I have to rely on home entertainment. But I don't have money to spare so things like Sky are beyond my budget. Netflix offers a phenomenal amount of content for just a few ££s a month. The platform they use is stable, the quality is good. They have a nice range too... films, box sets, documentaries, comedy etc. With the awful choice on freeview, I would go nuts with my Netflix!

Date of experience: September 11, 2017
New Jersey
1 review
0 helpful votes
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Customer service sucks...!
September 10, 2017

I had Netflix for some time and about 3 months ago I cancelled my account since both of my children are out to college now. I was just checking my credit card statement and surprisingly I found charges from Netflix twice i the same month i cancelled. When I call customer service of course they told me someone in the household sign back in and reactivated the account and that i should have change my password at the time of cancellation. Maybe if they have said it then i would have done that. And of course they don't offer any kind of reimbursement to loyal customers. So for that reason i give them 1 star. And will not come back.

Date of experience: September 10, 2017
Arizona
3 reviews
1 helpful vote
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Worth my money
September 5, 2017

I've been with Netflix since it started, and have never regretted it. I have recommended this service to many friends and associates..

Date of experience: September 4, 2017
GB
3 reviews
0 helpful votes
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Amazing
August 28, 2017

Cant wait for another Black Mirror season to come out! Besides - great selection of movies - literally thousands of them available at any time. Amazing :)

Date of experience: August 28, 2017
Virginia
1 review
0 helpful votes
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Its ok
August 24, 2017

I've had Netflix for about 6 months was hoping it would be a lot of good movies at first it was but it seems like it's still the same movies up there don't get me wrong there's one or two new movies here and there that they put up but for the most part it's all the same selection all the same stuff was hoping for a little bit more I think this month will be my last month

Date of experience: August 24, 2017
Germany
4 reviews
4 helpful votes
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I used to like Netflix earlier but nowadays I'm not finding any good stuff on it. They need to add few good movies.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Within a month of being with netflix I have already got bored of non up to date movies and doctor who and call the midwife are missing episodes which were aired 2 years ago so can't keep up to date with shows I like to watch.

More up to date decent movies on Now TV and Amazon prime but Netflix is the only one with good tv shows but like I say they aren't up to date.

Date of experience: August 19, 2017
GB
2 reviews
0 helpful votes
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Great, just great
August 16, 2017

I really enjoy watching netflix. I've took subscription and I did not regret it. Finally I have somethin' to kill my time.

Date of experience: August 14, 2017
Maryland
60 reviews
209 helpful votes
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Some good: Dvd selection
Some bad: Streaming selection
Some ugly: New rating system that uses an algorithm to rate movies by which it
Determines my preference
Solution: Rate using customer evaluations; then I can select with confidence.

Date of experience: August 13, 2017
Germany
2 reviews
1 helpful vote
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I watch netflix every day and I enjoy their content but there is no possibility to save their movies on device for watching the video offline or to control the quality of the video:/

One more thing that should get fixed is the Costumer service. I waited around a week until I got an answer.

Date of experience: August 12, 2017
Australia
2 reviews
0 helpful votes
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Netflix is good
July 28, 2017

Check it out... it's good some good stuff on there.
It's def. Not the be all and end all... but it's a good solution for cost effective entertainment streaming. Areas that need more content (australian netflix) documentaries and movies

Date of experience: July 28, 2017
Colorado
3 reviews
16 helpful votes
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What else can I say? My account is cancelled and they continued to charge me anyway. I have to dispute it through my credit card company. I don't care how good or bad the shows are... definitely watch Netflix... watch out.

Date of experience: July 26, 2017