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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

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Georgia
1 review
0 helpful votes
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Poor Service
May 18, 2022

I want high quality video on my standard subscription. Spotify gives high quality, I want high quality for Netflix. 720p? No thanks! NEVER!

Date of experience: May 18, 2022
Florida
1 review
0 helpful votes
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Netflix lost over 200,000 subscribers last quarter. Not long after that news broke, Netflix charged me $19.99 for a subscription I did not order. I contacted them and they immediately reversed the charge with no explanation. I thought the timing was peculiar. Check your charge cards!

Date of experience: May 16, 2022
Philippines
1 review
0 helpful votes
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I am on the line with a so-called "Customer Service" that cannot even set proper expectations nor empathize with a customer. I was asking for a reference number which you can surely give but he chooses not to. Kept me on hold for a very long time without any timeframe. Very rude tone in the Live Chat session.

Date of experience: May 16, 2022
Greece
2 reviews
9 helpful votes
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Great but too few titles. Very few movies and documentaries. I love old black and white movies, those jewels that are the essence of today's flm industry. Why can't Netflix have a vast database, sort of like Google, where you can find literally thousands and thousands of movies from every part of the world, instead of a meagre collection...

Date of experience: May 13, 2022
Indonesia
2 reviews
0 helpful votes
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I've been using Netflix for quite a while and I'm satisfied
There are many TV series and movies that you can choose from
It is good service

Date of experience: May 12, 2022
Ohio
2 reviews
15 helpful votes
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I am very happy with Netflix. Not only me but my kids too. I think their original films and series are first class. The subscription price is good. I don't need to go to the trouble of getting pirate videos. I can download the films I want and watch them later offline. It's perfect! Please don't put the subscription price up. Netflix is the present and future for entertainment.

Date of experience: May 3, 2022
France
10 reviews
0 helpful votes
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Guys, you are cool!
April 28, 2022

Often use your solutions in order to watch smth really fascinating! Your company definitely provides customers with marvelous films and an incredible spare time. Thanks for that!

Date of experience: April 27, 2022
Illinois
1 review
0 helpful votes
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Mhhh
April 25, 2022

I want to know how many people were paid to write a good review? How many were just automated? Yeah. About that

Date of experience: April 24, 2022
New Jersey
1 review
0 helpful votes
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Zero star
April 11, 2022

Waist of money!. Disappointed!. NO GOD OR JESUS CHRIST MOVIES. It's sad that no one is willing to change this world.

Date of experience: April 11, 2022
GB
1 review
1 helpful vote
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NETFLIX
April 9, 2022

I LOVE NETFLIX. It's amazing, has lots of shows suitable for all ages and you can even make your own separate account. The only thing I do not like about Netflix is that they always delete some shows and it is sooo ANNOYING and I was very annoyed with Netflix because they deleted FULL HOUSE one of my favourite shows because MICHELLE IS IN IT BUT THEY DELETED IT AND NOW WE ONLY HAVE FULLER HOUSE. BUT THATS ALL.

Date of experience: April 9, 2022
Ohio
1 review
0 helpful votes
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Dear Netflix
April 10, 2022

Please put twilight back on Netflix it is my favorite show and I would have to pay five dollars to watch one of them on Amazon prime so if you could be so nice and put twilight back on Netflix it would be greatly appreciated thanks

Date of experience: April 8, 2022
New Mexico
1 review
1 helpful vote
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Had enough.
April 5, 2022

Take the will smith movies off of hold their my favorites and a rare variety on Netflix because Netflix is full of BORING shows and the monthly fee doesnt go well with the lack if entertainment Netflix has displayed lately. Don't act like you guys can afford to be picky your app is getting BORING.

Date of experience: April 5, 2022
North Carolina
1 review
0 helpful votes
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I just went through the top twenty movies on Metacritic. NONE was available on NetFlix. ALL were available on Amazon Prime. If it weren't for Longmire and a few other series we enjoy, we sure wouldn't pay for the questionable "value added" of a NetFlix subscription!

Date of experience: April 2, 2022
Nebraska
3 reviews
1 helpful vote
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Overpriced
April 1, 2022

So unhappy with the price raise, I would be much more interested if they had better content on there besides old but classic movies we all have seen 100+ times.

Date of experience: March 31, 2022
Washington
2 reviews
1 helpful vote
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Netflix continues to raise their prices when they were meant to be the most affordable?! That's what they advertised. They let you have more than four profiles and now say people outside of the household can't use the same Netflix account so what's the point of having a family plan you're going to charge people that much and change up the rules. And then they take off the reviews you can't write a review on Netflix anymore. They clearly make more than enough off people now they're trying to be shady as f*** to get more money seriously people need to stop supporting Netflix. They were meant to be the most affordable now they're changing up all the rules and are the most expensive. And they don't even have that good of shows or movies, they're all old. Disney plus is way better. Can watch movies even when they are still in theater or just came out of theater. Netflix thinks they're hot $#*! thinking people are going to be ok with this. Ha done giving them my money

Date of experience: March 21, 2022
California
1 review
1 helpful vote
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Sometimes okay
March 20, 2022

Netflix is clearly a decent streaming service that everyone uses. However, the keep raising their prices. They are more expensive than any other service. It feels like they are raising the price every few months. Now I'm up to $19.99, I started at $7.99. It's rediculous for an online streaming service.

Date of experience: March 20, 2022
Oklahoma
1 review
2 helpful votes
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Netflix got greedy.
March 19, 2022

Canceled my subscription. Changed over to peacock for 9.99 a month after Netflix raised my rates to 19.99 a month. Jerk off netflix.

Netflix itself SUCKS anyway. All the new movies are international. I don't want to watch garbage where the voiceovers have no emotion and don't match the character.

Date of experience: March 19, 2022
Texas
1 review
1 helpful vote
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Getting greedy
March 14, 2022

I've had netflix for a few years now, and it seems every year they raise the monthly price. I don't see the difference in better changes at all, so why raise the price? Also, they don't have certain movies on there that I want to watch that brings back my childhood, " The Meteor Man" for example. Makes me miss Blockbusters.

Date of experience: March 13, 2022
Florida
20 reviews
43 helpful votes
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Its good but...
February 22, 2022

Nexflix is good and it has a lot of shows. But netflix seems to always cancel the good shows such as daybreak.

Date of experience: February 22, 2022
New York
5 reviews
6 helpful votes
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Once, Netflix led the way in Western entertainment, but as of late, almost all of their new content is made for international audiences. It is no wonder that their stock took a 25% shave and they are losing subscribers to their growing competitors. Raising its prices to make up for the inevitable decline. Like AOL in the 90's, Netflix will be relegated to the past. Good riddance

Date of experience: February 15, 2022