Netflix

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Reviews

Write a review
3.2
Reviews 1,818
5 Stars
38%
4 Stars
19%
3 Stars
11%
2 Stars
9%
1 Star
23%

Kansas
15 reviews
82 helpful votes
Follow Jeremy R.
Unfollow Jeremy R.
Share Review
Report Review
No more reviews.
August 16, 2018
Updated review

This is an update to my old Netflix review. Sadly, during the summer, they have decided to remove user reviews, stating no one used them a lot. This has made them lose a star, as the user reviews helped people write their opinions on a show or movie, which helped parents and casual watcher decide whether a show was worth watching or not. It is sad that Netflix stopped it despite angry e-mails from customers, and I believe if they keep making bad decisions like this, then they will end up being dethroned by other streaming services, especially since Disney is making its own streaming service and soon, it will have all its movies removed from Netflix.

Date of experience: August 15, 2018
A great streaming site
August 16, 2018
Previous review

My family has been watching Netflix for years since we moved into an apartment, and it is a good streaming service. It has a changing selection of movies and TV shows (which is mainly because each show they put on that is not an exclusive is basically part of a contract that is removed when it ends), plus the best part: Netflix has no commercials to interrupt what you are watching like some other streaming services. Also, you can review any show you watched to share your opinions. Overall, a great site.

Date of experience: October 28, 2017
Illinois
6 reviews
7 helpful votes
Follow Dahlia A.
Unfollow Dahlia A.
Share Review
Report Review
My fav
August 14, 2018

I love netflix it's fast and easy to use, it's safe for kids and I love how you can have multiple accounts and multiple people watching it on your account in different TVs and phones. Great app.

Date of experience: August 13, 2018
Washington
5 reviews
4 helpful votes
Follow Esmeralda M.
Unfollow Esmeralda M.
Share Review
Report Review
Great quality and shows!
August 10, 2018

Netflix has a ton of great movies but I especially love the shows. I like watching things like pretty little liars, shameless, Jane the virgin over and over again. They are just great shows. If you have a lot of free time and looking for great shows to watch I recommend downloading Netflix, yes you have to pay but I think it's worth it. It also has really good quality even if sometimes I only use my cellular data.

Date of experience: August 10, 2018
Texas
2 reviews
5 helpful votes
Follow Bill K.
Unfollow Bill K.
Share Review
Report Review

Their library has all but disappeared compared to when I joined a few years ago. It looks like they have lots of content still, but my only language is English, and when you start looking at things you find over half the shows in other languages, most with english subtitles. Tried watching a few, very hard to follow most shows cant read and watch at same time. This is clearly intentional and there is no way to search for shows in your language. Makes the service marginal at best. In past they had a huge library of English TV series and movies, most of which are gone now. I was watching a few series only to have them be deleted while I was part way through. I'd try Flixtor.tv (I have no affiliation)which has more english language content and has a free option with no ads.

2 stars instead of 1 because Netflix does have some English content, and some Netflix made content (although most of the "Netflix Original" is non English.) If they did have a way to search for shows actually in the language you speak most of the content would disappear from the search screens. Very sad trend.

Date of experience: August 9, 2018
New Jersey
38 reviews
76 helpful votes
Follow J S.
Unfollow J S.
Share Review
Report Review
Service Itself Good, Account Not Safe
August 7, 2018

My account was hacked during my first month free trial, which is hilarious and tells a story of unfortunate things to come. Fortunately, they apparently were not able to see my billing information, but someone tried to change my password to take my account. I resolved it, but there was no recommendation for what might prevent it in the future. Since my privacy cannot be guaranteed, I am not using the service. The shows were good though, and I would probably use it if I wasn't running this risk again.

Date of experience: August 7, 2018
California
76 reviews
124 helpful votes
Follow Emily B.
Unfollow Emily B.
Share Review
Report Review
Really like netflix
August 6, 2018

I've had Netflix for two years and I really love it. Only problem is that they never have anything I'm looking for. Like if I want a certain movie they usually dont have it so that kind of sucks

Date of experience: August 5, 2018
Arizona
5 reviews
71 helpful votes
Follow Bill T.
Unfollow Bill T.
Share Review
Report Review
Great lunch break distraction
August 5, 2018

Have to enjoy this service, I'm able to escape work during my lunch break to catch up on favorite TV shows.

Date of experience: August 3, 2018
Canada
7 reviews
12 helpful votes
Follow TenInchSenpai L.
Unfollow TenInchSenpai L.
Share Review
Report Review

I hate netflix for everything it stands for.
I destroyed socialism all together...
Renting and watching movies the old way especially after adding internet on consoles. Was like the last remaining hope of this dumb generation...
Netflix ruined it all.
Never even tried a trial and never will has im to broke to afford a setup to run it other then my pc and i am not sitting here 16h watching tv. On a pc chair... noway

Date of experience: July 29, 2018
North Carolina
1 review
1 helpful vote
Follow John T.
Unfollow John T.
Share Review
Report Review
Netflix will rip you off
July 23, 2018

Netflix charged my credit card twice a month for six months. When I called the customer service number to correct the billing issue they told me my card had been hacked. How ever they would not close the fraudulent account nor would they stop charging my credit card, I had to cancel my account and cancel my credit card and have my credit card company dispute the charges to get netflix to stop stealing my money. Terrible crooked company.

Date of experience: July 23, 2018
Florida
2 reviews
1 helpful vote
Follow Spendah T.
Unfollow Spendah T.
Share Review
Report Review
Disappointed in movies
July 20, 2018

Is it me or is there more international movies on Netflix now more than anything else; especially in the dramas. I am having a hard time trying to find good movies that I like that speak English. I am not in the mood to be trying to read and keep up with the speed of the actors every movie. That is too much work and when watching movie you want to be relaxed (don't you)? Netfix I understand you trying to cater to customers all around the world but got to remember your massive English only fan base is still here as well.

Date of experience: July 20, 2018
Michigan
1 review
0 helpful votes
Follow Joan c.
Unfollow Joan c.
Share Review
Report Review
Horrible customer "service"
July 19, 2018

I have been a Netflix customer for years. In June my credit card that was used for auto pay was "red flagged" for some reason that no one could explain at netflix customer service. I went to my bank and they saw no action from Netflix attempting payment. I then spoke again with a Netflix customer rep who was so rude. I asked to speak with a manager and was told "no". Finally I did reach a manager and he could not explain or rectify the problem. I am done with them. So many other better choices out there. I can't say I have never been treated so poorly by a so called customer service before. Hulu, here I come!

Date of experience: July 19, 2018
California
3 reviews
13 helpful votes
Follow Larry K.
Unfollow Larry K.
Share Review
Report Review
NO MORE NETFLIX!
July 17, 2018

We were a long time subscriber of Netflix. Why we stayed so long I have no idea. Log on issues etc happened all too often. No trouble with Amazon, Hulu, or any of the others. The Netflix customer abuse department has one solution... reboot. When that doesn't fix the issue they claim it is your equipment or your internet provider. Generally the problem cures itself in an couple of hours, so in the past we have lived with it. Today, once again the problem raised head. After the standard "reboot" process failed, the customer abuse department rep told me that I had no other options but to call my internet provider. Remember, all other streaming channels work just fine... I told him that I had an additional option... Cancel my subscription! NO MORE NETFLIX! Cheers!

Date of experience: July 17, 2018
Poland
6 reviews
18 helpful votes
Follow Jill R.
Unfollow Jill R.
Share Review
Report Review
Pioneer
July 17, 2018

I don't know how you can give a bad review to a game-changer like Netflix. Every other competitor site is just that- a copycat.
I've never had a single problem with Netflix. It's fast, no technical issues, the purchasing is easy and quick. Since I signed up I didn't have to do a single thing, really.
Plus it has the best choice of movies and tv series, hands down!

Date of experience: July 17, 2018
Kenya
2 reviews
1 helpful vote
Follow Henderson A.
Unfollow Henderson A.
Share Review
Report Review
Discriminating
July 12, 2018

Why do you again have to give different episodes for different places that you are in? Are we not all netflix subscriber and paying customer?

Date of experience: July 12, 2018
Texas
1 review
0 helpful votes
Follow Kelly S.
Unfollow Kelly S.
Share Review
Report Review
Netflix Sux
July 7, 2018

I have had Netflix for years & was happy until recently. The last 3 months I have all kinds of issues with buffering, shows not playing when I want to see them & the customer service department in India does not understand English well enough to understand what the problem is. So many choices now... time to put Netflix to bed for me

Date of experience: July 7, 2018
Egypt
11 reviews
5 helpful votes
Follow emad a.
Unfollow emad a.
Share Review
Report Review
Ok
July 6, 2018

No need to review a worldwide site with amazing shows but on the other hand many episodes are not available and not playing

Date of experience: July 6, 2018
Canada
2 reviews
7 helpful votes
Follow Claude S.
Unfollow Claude S.
Share Review
Report Review
My timepass
July 5, 2018

I am a retired engg, Most of the time i spend watching netflix only. Many shows to select and they cover all genre. I love netflix

Date of experience: July 5, 2018
Anaid M.
Texas
1 review
2 helpful votes
Follow Anaid M.
Unfollow Anaid M.
Share Review
Report Review
Terrible movies
July 5, 2018

For some reason Netflix in the states is terrible, they have weird movies, super old shows, they don't have much of the new stuff. Other countries have better stuff than us!!

Date of experience: July 5, 2018
GB
8 reviews
1 helpful vote
Follow John M.
Unfollow John M.
Share Review
Report Review
Films, TV and ingeniously more
July 2, 2018

This is one company which will have you seriously on your armchair couch or sunlounge watching a most comprehensive and continuously updated range of films and TV shows, more than value for money.

Date of experience: July 2, 2018
District of Columbia
4 reviews
4 helpful votes
Follow Cecilie C.
Unfollow Cecilie C.
Share Review
Report Review
Cool
June 25, 2018

Just Netflix and chill :) Great service, guys! When I feel bored I always run for Netflix. Luke Cage season two is awesome! Where do you get all this ideas for your show?

Date of experience: June 25, 2018