NespressoReviews 226

This is not the first time, but it is getting old... This time I received a message that the delivery person could not deliver because he does not have the gate code. But there is no gate. And this is not the first time I am receiving delivery from Nespresso - I order about every 4 weeks for the last year or so and have been receiving my orders at the same address. The solution proposed by Nespresso: update my delivery address - but it is the same one where you have been delivering so many times! And now a new order was made and I have to wait another 2-5 days to receive it. Why? Why not ship overnight to make up for their error? Nespresso should contract a better delivery company or lose business. They just lost mine.
I was a Nespresso customer in Italy for 4 years and NEVER had a problem with anything. Here, it is all up in the air every time I put in an order. Shame!

I signed a contract with Nespresso for 2 years with a 50 dollars monthly subscription fee. I paid my subscription fee monthly for 24 months and cancelled it straightaway after 2 years. The contract ended 8months ago, 8 months later which is today I was charged 400 dollars in one go. Nespresso Staff said they need to raise to finance team and there's nothing they can do for me other than leaving a note on my profile they also said that they don't have a phone number to their finance team, all contact will need to be made through emails. And it takes 5-10 business days to look at this matter without a guarantee that I'll be refunded. How is that ok?

I am going to destroy my machines instead of selling them because i don't want anybody else giving them business. They sell subpar machines that break after a month and don't warranty it.When you confront them they say they will honour the warranty and then no update for weeks, when you call again ‍ they don't know what you're talking about. I regret ever giving them a penny. Never again

2 year old machine began leaking. Terrible customer service, poor quality product. Do not buy a Nespresso machine - a waste of money. They have lost a customer for good.

With what Nespresso charges for their coffee pods we should be able to expect better service and Google just protects them and posts only the more positive reviews and make it difficult to write a review on a major company! Their delivery service "Deliver-It" is the worst, their chat and delivery tracking service is really bad. I sent what was supposed to be a "live chat message" 5 ½ hours ago and have never received a response. I was trying to get accurate and up to date tracking information on a Nespresso package and all I got in response was crickets… really bad service! If Nespresso continues to use Deliver-It for their shipments I will stop buying from Nespresso too!

I called to get some troubleshooting help with my Virtuo Next. It starts to spin and then shows two short red blinks of light and then just stops…I got hung up on twice.

I ordered by mistake and paid and thereafter realized I had to make a change. No why to cancel the order and so I called their customer representative and she said she requested that my order be cancelled. Well that was not reflected on my order history and again called them. Yes, they said it was cancelled but again not reflected on my order history. So disputed their charge and now I learned my lesson no more orders on line.

Purchased a Nespresso Vertuo Next and it stopped working within 4 days. Spent an hour on the phone to confirm the machine is junk. I now have to take it back to Canadian Tire and at my expense send back the 100.00 worth of pods I purchased on their site on the same day the machine broke because they will not cancel the order. Do not purchase this machine.

Bad experience, I just left this shop frustrated after more than an hour of waiting.
I had initially placed my order online but it never arrived due to a technical problem as usual late when I had requested a next day delivery.
I took advantage of a chef's coffee promotion for a new chocolate to discover the new selections as I had worked for 4 years in this company which was well run or at least better presented by the staff and directors,
Unfortunately this is no longer the case, just by looking at the dress code of the sales staff one can understand that there is a total neglect
The shirts are in a state of disrepair and you can even see their hairy bellies due to tight blouses
The order was paid for and the card was charged.
I then decided to call the call centre for a solution. I offered to collect the coffee pack from the shop and the person confirmed that they had already received the coffee at the warehouse,
When I arrived at the shop there was no order so they want me to pay another time for a coffee I should have received the story doesn't end there I ask to see the manager who was walking between the shelves at first as soon as I asked to speak to him as if by chance he was busy we try to find a solution and a fact I know is the procedures he offers me a cup of coffee a box of biscuits in compensation for the delay as if he was talking to a small child to make up for the time incompetence
I go home and open my mailbox and find a new invoice for the coffee I just got from the shop that was supposed to be a replacement.
Here is my experience we can easily understand that the old golden coat of arms of this company and in full decline the product is not as extraordinary as it appeared before we can find the same capsules in the supermarkets being given connoisseur of the coffee the difference is not so enormous before we said that 10 percent of the best coffee and intended for Nespresso it is not any more the case, let's compare the prices of the cases with other marks Nestlé, Starbucks...or other they are completely similar.
Let's hope the region's new CIO makes a big move to restore this brand.

They're lucky they have a decent product, but even so I won't be surprised if I reach a point where I refuse to do business with them. I paid for expedited shipping, it came even later then the free shipping estimated. It wasn't super pricey so I didn't feel like calling to get my money back and figured I would let it go. When you receive your machine, it comes with a coupon in the manual. Mine coupon expired in Dec. 2021 when I ordered my machine in September 2022. Now I am irritated so I call. First Lady laughs at me and says there's nothing she can do, all I wanted was an active $10 off coupon which I should have already had. Second lady acted very nice and said she applied it to my account so when I purchase more coffee/expresso it would show up at check out. She lied. Awful company. I am at a point that I want to return my machine and move on.

3-5 business days delivery is a joke. Today's the 4th business day. The order hadn't left the warehouse.

5 phone calls, 5 completely different answers on the $150 free coffee process. Either the agent did not have access to the information or the website was down. After 5 days of owning the machine I still have not used it. C/S is terrible, but polite and have no incentive to turning this into a positive purchase.

I was told to go to a "Boutique Store" which I DID, but was told to read the fine print, which was so small I could not even read it.

I still like the idea of the machine, but I have to admit the has been the worst buying experience ever.

Rob M

I placed an order on 09/26 and was charged for it. $966.94, received an email a few days later saying it was delayed. Heard nothing more. Reached out on 10/12 asking where my order was. They said the free sample pack was out of stock and they would re-enter the order and ship it expedited. Reached back out today 10/17 and they said the same thing, the free sample pack was out of stock. I said I did not care about the free sample pack that I didn't even order. I had to verify everything for the third time and they said a supervisor would call me. I waited 7 hours and still no call from a supervisor. So I called again and they re-placed the order for the third time. Here is the best part, the sample pack is still on the order, you know the one that held up the first two orders. I like the coffee, but I cannot support a company that does not care about the customer. So disappointing.

I'm a loyal Nespresso customer since 2003 when lived in France. One of these days, I'll have to give up on the co., as much as I enjoy the coffee, as the service is beyond disappointing. When I call to place order, I'm transferred, disconnected, put on hold with blaring music, etc. No supervisor to spk. To re: issues I've encountered, as agent refuses to put them on line. There are lots of competitive brands in way of generic capsules, at lesser cost; I just may end up turning to them & abandoning Nespresso.

I Had an issue with the machine within the first year. They would not replace it, so I had to call in and troubleshoot all too frequently. Not fun when you haven't had your cup of coffee. Then the same issue resurfaced within 2 years. They only have a 1 year warranty. So they offer a $65 repair fee or buying a new unit. I've heard this same story from others. I regret spending as much initial money, taking time in my busy morning to troubleshoot, and then not being able to use it within 2 years.

I have been a customer for over 15 years. I purchased 2 milk frothers, neither of which worked. When I called customer service, I was told they had to trouble shoot the items with a video. It consisted of rinsing each frother 10 times with cold water, frothing cold water, emptying, rinsing again 10 times with cold water and then trying to froth with milk. I was obliged to do this process with both frothers. I was then told I had to return the frothers and provide them with my tracking numbers before they could send me new ones. Amazon delivered a $300 item a couple of days later than expected and apologized by giving me a full credit. Absolutely worst customer service ever!

Starting with how long it takes to get a phone call answered, along with the horrible music while waiting, then deal with service reps whose telephone line is corrupted so that 40 to 50% of what I said is inaudible…. Then add to the fact that when organizing a return, the shipping instructions are sent in FRENCH ONLY to a customer in Ontario whose sole language is English
Ordinarily I would use google translates except that my equally unsatisfactory Quebec based internet/cable provider has been down for over a day
Save yourself the aggravation and get coffee and machine elsewhere