NespressoReviews 226

I spend thousands of dollars on coffee every year with these….people and they keep sending me garbage machines that barely make it past warranty and now they want me to pay for a machine.

The most frustrating part of it all though is CSR's that don't understand the most simple and straightforward English possible.

I told them numerous times that I am not spending a penny more on their garbage machines and they kept offering me "promotions", beyond frustrating.

I have approximately $200 of their coffee in my cupboard that I am going to give away, I am done with this company, they are worse than Bell & Rogers combined.

Adios

Your service is appalling.
Firstly you locked me out of my nespresso account for no reason without telling me. I have chased this up countless times but no one can help me, give me a reason why or even unlock my account.
Secondly last year I did an order, Nespresso took my money but somehow lost my order as it wasn't in the system, so no product actually arrived. Again I had to chase this up countless times but because there was no order in the system it was virtually impossible to get a refund. Doesn't help there is no email address to send my proof that I did an order.
You have lost me as a customer now.

My first Citiz Nespresso machine blew up electrical fault would trigger our safety switch. Raplacement Machine starting leaking after 4 months and they wouldn't replace it said it was a cockroach infection and major repair warranty didn't not cover. No customer service, no complaints email. Don't by from this company. I do not have a cockroach problem however how could a machine do made so badly that a cockroach could get in and destroy it to not being able to repair $400 wasted.

Terrible support, received a defective Gran Lattisima and coffee & frother never worked properly. I tried settings thinking this would fix the problem and to my disappointment it didn't. Called the company to replace and I have to send in for repair! No coffee for minimum 3 weeks! This is my last machine, been a member for +10 years but they are forcing me to go old school Espresso machine..

I received a broken machine. It took a 45 min video chat doing stupid test to finally prove to them it was broken and leaking. I received a box to send it back in with NO SHIPPING LABEL. I call and they say it takes 48 HOURS to email a label. They finally receive my machine and it is unfixable and say a new one will be sent. A week later I call because I have received no shipping notice of new machine. Apparently I "missed the call" and the machine has not been sent, in fact now ITS OUT OF STOCK. Now I have to call back in 2 WEEKS AND HOPE ITS BACK IN STOCK.

The machine broke for 2 times. Pods are having smaller amount of coffee and more pricey!Not worth it!

I have been a customer of Nespresso for the past 10 years and ever since they started using Zoom it has become a nightmare for delivery, they turn up late or not at all also say they have delivered and my items are not here.
I spend $300 to $400 a month you.have now lost a good customer.pull your head in Nespresso when you start to loose good customers it won't be long before your business becomes no more

I was very badly mistreated at Humburg down town branch in Getmany, as racism and lack of care from the branch manager and its staff members. They prefered to serve German customers leaving us for more than 30 minutes alone unattended.

I ordered the pumpkin spice and cookies. The sickening flavor of pumpkin spice was nauseating. Aweful. Contacted customer service. Was outside 30 day window. They offered my the other aweful flavor of cookies IF I made another purchase. Never again. Thank God, I didn't buy a machine and was trying one at work. Customer service then disconnected chat without a word. Bad service.

Poor customer service. My machine broke a little after a year. Customer service said the machine is out of warranty and won't replace it even though we spend $200 every time we order every couple months. Switching to something different and wouldn't recommend.

Nespresso has 30-day return policy. Sounds good until you actually try to return a coffee machine to them. Delay, Delay, Delay.
It took me three attempts (6 days) to get them to email me a return label.
12 days for them to acknowledge receiving the shipment. I had to call them two times to find out when they received it. No email notification on their part.
They said it would then take 8-10 days to credit my account.
I asked to speak to a manager and now they are telling me there was not a manager on duty, but my account would be noted and one would call me back within 24 hours. After 5 calls throughout the whole transaction, I am wondering if they will ever get around to crediting my account. THIS IS A DESPICABLE EXAMPLE OF CUSTOMER SERVICE!

I ordered a refill a week before Christmas. My order never delivered. I figured because the holidays are crazy. I called and they sent me a new order right away. I wish I knew who I talked to this morning. It's was at 9:35AM if that helps! I coughed on the phone and she was genuinely concerned for me. She literally made my day.

Not to mention, I worked at Starbucks for 8 years. Nespresso is better. I've saved so much money. Making coffee isn't something I get paid to do anymore, but it's become part of my morning routine and I love it. So happy with with Nespresso coffee and their service.

I have had a Nespresso coffee machine for 12 years. I love it! All of my communications & interactions with Nespresso customer service has been outstanding. They are helpful & have always gone beyond my expectations when I have a questions or am am trouble-shooting.

Nespresso desperately needs to drop their shipping partner 'laser ship' and go with a company that can deliver an order OR perhaps they need to update their warehouse software so the orders actually go through. 2 WEEKS to get coffee because, once again, the order just disappeared into the thin air of incompetence.
I'm buying some starbuck/nespresso at target for a change...atleast I know when I give them money, I actually get the product I purchased. Shipping mistakes in this day & age are inexcusable and just poor management. Someone needs to take ownership of it, you know, since it's 90% of your business!

I went on Nespresso website and made my first order of coffee. Found the coffee I wanted using their search feature. The coffee arrived and I tried it in the machine. The machine rejected the coffee. I called Nespresso technical service. I was told that the coffee pods are not the right one for the new coffee maker I bought. The tech told me to find someone that has a different unit and give the 30 pods ($$$$) to someone else. I said I do not know anyone who has the other unit (I think the other unit is a Next). She said that I can just throw them away. What kind of technical service is that? She finally said they could offer me a refund. I thought that this is fine so I agreed. I told her they can just give me coffee instead. She said they can do that. After much verification (I gave her the serial number before and my name and address) had to do that again. After all this on the phone with much waiting she said they will only send me 1 sleeve for the 3 sleeves I bought. At that point I was sick of this so I agreed telling myself I will stop using this new machine and wait for clone machines to come out then dispose of the unit. I do not want anything to do with this company and suggest to others to be aware as they do not care about new customers obviously.