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From the business
Neptune Flood is the country's largest provider of private flood insurance, offering an entirely digital quote and bind process. Neptune offers residential, commercial, and RCBAP primary and excess flood products in a 2-minute quote to bind process with greater coverage limits and additional optional coverages.
Neptune Flood Reviews Summary
Neptune Flood has a rating of 4.7 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Neptune Flood most frequently mention customer service and great experience. Neptune Flood ranks 9th among Insurance sites.
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We had decided to replace our current flood insurance policy with one from Neptune. The policies overlapped and there was confusion over potential duplicate payments. Lucas was very well informed and provided information we needed. We were very pleased with how quickly we received a response.
I was very impressed by representative Amber Taylor's very through answers to my detailed and specific questions. She also responded quickly and clearly has a great customer service focus.
Great customer service from the representative that helped me with my request. Two thumbs up. Thanks.
Thank you so much, Jose! I’m glad our team could provide helpful support when you needed it. We’re here anytime you need us.
Had a small problem with escrow payment to Neptune. Answered my email immediately and
In a friendly, professional manner. Problem was taken care of.
Deb, thank you so much for highlighting your experience—prompt, friendly support means a lot to us, and we're glad we could quickly resolve your concern. Your trust and feedback truly motivate the entire team to keep delivering such service. We appreciate you choosing us and look forward to supporting you again in the future!
I spoke with Kelseigh, who helped me with a policy application issue. She was super fast at the help, and friendly, too! Thank you!
Thank you, Stacey, for your kind words and for recognizing Kelseigh’s assistance. We truly appreciate your feedback and look forward to continuing to provide you with dependable and friendly service.
I spoke with Eddie. What a great representative for the Neptune brand. He listens intently and responds with all the info accurately and efficiently. He is very knowledgeable and personable. He made, what I thought would be just an ordinary call - expecting nothing special, into a great all around delightful experience. I received all the right info from a very kind man. He definitely exceeded my expectations at all levels. Thank you Eddie!
Thank you, Linda, for sharing your experience with Eddie. We’re proud that his dedication and knowledge made your call a positive and trustworthy interaction. Smiling colleagues like Eddie who exceed expectations inspire us every day to serve you better.
It was super easy to contact the company agent, who was very helpful in choosing the policy options.
Thank you, Adam, for sharing your positive experience with our team; we’re delighted to hear that working with our agent made selecting the right policy straightforward and stress-free. Your trust means a lot to us, and we're always here to support you with whatever you need.
Thank you, Eric, for your kind words and recognition of Eddie’s excellent service! We deeply appreciate your support and will make sure Eddie knows how much his efforts mean to you. Your feedback inspires us to keep delivering the best possible experience.
The agent was extremely courteous, helpful in getting my issue resolved while I was on the phone, and very knowledgeable about his field & expertise. Thank you sir for your help!
Thank you so much, Kieron, for sharing your positive experience. We're delighted to hear our team could assist you promptly and with care—your satisfaction is our top priority. Looking forward to supporting you whenever you need us!
I wanted to take a moment to share a positive experience I had recently, thanks to the awesome customer service provided by Kelseigh. I needed to make some changes for an insured who required a flood policy to be in place before obtaining her homeowner's policy. Kelseigh had these changes done for me fast and efficiently.
Thank you, Kelseigh, for your outstanding customer service. Your efforts are greatly appreciated!
After several phone calls to my general insurance agent following my husband's death, my policy still showed up as expired. After finally connecting with Eddie, who was the first to actually explain what had transpired, I could relax. I was so relieved to know this situation was handled and my home was protected. Tank you Eddie
Thank you so much, Barbara, for sharing your experience and recognizing Eddie’s commitment to resolving the issue. Thank you for choosing Neptune.
Eddie very quickly made the changes and was clear about what docs he needed.
I worked with Nicole St. Williams for assistance in resetting my password and logging into the system. Nicole was efficient and had me back online in no time at all. Much thanks for a great job!
I have been a customer for years and they are always consistently professional and responsive. I highly recommend Neptune Flood!
Claudia, thank you so much for your kind words and long-term trust. We’re proud to maintain the professional and responsive service you deserve and look forward to supporting you for years ahead! Your recommendation means a great deal to us.
Received very responsive and efficient customer support when I called with several recent inquiries.
Thank you for the review!
Great experience. Had a question that was answered quickly and assisted with an email for
Follow up.
Thank you, Jeff, for your kind words and for sharing your positive experience. We’re glad we could help answer your question promptly and assist with your follow-up. Please don’t hesitate to reach out anytime; we value your trust and look forward to supporting you in the future!
Eddie Richardson was very professional and helpful.
Thank you, Michele, for recognizing Eddie’s dedication to providing excellent service. We're committed to making every step easy and transparent.
I apply for a home loan and the bank requires extra documents to prove that my policy has all the requirements for the loan.
I contacted Neptune, and Mr. Tye Petrotta of Customer Success Office, helps fulfill all the paperwork in a short period of time. I appreciate his professionalism, experience, and kindness.
Respectfully,
Trung Bui
Thank you so much for sharing your experience, Trung! We're thrilled to hear that Tye was able to assist you quickly and professionally with your paperwork—it's exactly the kind of service we strive to provide. If you ever need anything else, don’t hesitate to reach out!
Ian helped me sort out an old policy and a new policy in real time within minutes over the phone. Best customer experience over the phone I've had in a while. I know who to call if I need help!
Jess, thank you for sharing such a fantastic experience! It's wonderful to hear Ian could assist you quickly and make everything seamless over the phone. We'll be here anytime you need support.
Was able to get a quote and purchase the insurance in a matter of minutes.
Mary, thank you for your review!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your reivew, Phillip! We're glad to hear Amber provided thorough responses and in a timely manner. Our team is always here to assist if you have any further questions.