I ordered a pair of Christian Louboutin heels ( I typically order directly from them but they did not have my size in stock). Found my size on Neiman Marcus, paid full price, and when they were delivered, I found fake shoes and a fake box inside. Needless to say I was infuriated and also glad I knew enough to know they were fakes.

Terrible experience. I paid $200 for shoes for my wedding, a few months later I was diagnosed with small fiber neuropathy and have very little feeling in my feet accompanied by poor balance so these 3 inch wedges just weren't a great idea. I decided to chat with a Nieman Marcus agent and see if they would be willing to help me out. The agent agreed to authorize the return as long as I paid the shipping, which I found more than fair seeing as I was months outside of their return window. I pay $25 for 2 day shipping with insurance through the postal service and after if finally makes it to texas it lands in the middle of the snowstorm so an other week passes and my shoes finally arrive for my refund only to be turned away and sent directly back to me because... You guessed it, out of the return window. I chat with an agent and explain the I was told the return was approved and they apologize and say there's nothing they will do for my except refund my shipping costs. So here I sit, no shoes, wedding in 3 months, hopefully they show up by then, and my choice is spend another $200 or so on a second pair and be in this for $400 or risk my crap balance and feet I can't feel forsaking me in the middle of my wedding. All because of a poorly trained agent and a company unwilling to stand by their word. Don't waste your time.

This $#*!ing place better get some salespeople with at least a half brain to work there, what they have now is a bunch of idiots who can even process a $#*!ing return, they better take their heads out of their asses and do some work, I want my money back...

I recently bought Chloe Aby handbag on line and was so excited because I bought $2190 bag for almost 75% off.
But guess what? When I opened the box... I find a Tory Burch tote without any tags! I was like What?! So I immediately called the online store and explanied what happened. The manager told me that Chloe Aby bags are sold out and what would I want to do. I was like well first of all I want to return Tory Burch Tote and get the Chloe one because I already paid for it but got the same answer Sorry, we are sold out.
How can a store like Neiman Marcus send a customer the wrong merchandise? So now I have to waste my time by going to the store to return the wrong bag!

I bought some shoes through Neiman Marcus about 2 months ago. The package never arrived to my house but apparently according to UPS the package was delivered and signed by the driver under the name COVID. There's was instructions of signature required. Neiman Marcus won't give me my money back because ironically they're taking the driver's signature as my signature and due there's a signature involved, they won't give me the refund. I contacted them plenty times and they still say, if there was not a signature involved we would give you the refund. I cannot believe Neiman Marcus is taking someone's signature as mine. I used to buy, constantly, at this Store. However, the customer service is simply bad, incompetent and not helpful at all. I lost about $1500. DO NOT BUY FROM NEIMANMARCUS.COM, DO NOT TRUST THEM. THEY'D SEND YOU TO THE POLICE AND GO COMPLAIN THERE. SIMPLY RUDE.

I AM WRITING THIS REVIEW IN ALL CAPS BECAUSE OF HOW UPSET I AM... MY HUSBAND PURCHASED A GUCCI BAG FOR ME FOR OUR ANNIVERSARY, THE LADY ONLINE OFFERED ME A 10% DISCOUNT DUE TO THE FACT THE THE COUPON CODE I HAD DID NOT WORK. I PAID FOR THE ORDER A FEW DAYS WENT BUY AND I CALLED IN TO CHECK TO SEE WHEN IT WOULD BE SHIPPED. THE LADY ON THE PHONE TOLD ME THE CANCELLED MY ORDER DUE TO THE 10% DISCOUNT. THIS IS CRAZY TO ME. I PAID WELL OVER $1000. 00 FOR MY BAG. THIS IS TERRIBLE. THANKS A LOT FOR MESSING UP MY ANNIVERSARY. MY SHOW YOU MY STORE IS TRUE MY ORDER NUMBER IS *******... SMH

I recently spent over $1000. 00 on skincare purchases at Neimans online and there was one gift with purchase that did not add onto my cart. So I called and texted them and they told me that its one gift with purchase which is a TOTAL LIE because out of so many items I purchased it only comes with one tiny free sample gift? Other retailers like Saks, bloomingdale's and Nordstrom pile you with free gifts! They don't give a crap about customer loyalty AT ALL

Neiman Marcus is the Scrooge of Christmas! Those scumbags assured me up and down that my advent calendar was coming and that it was in stock and my order would ABSOLUTELY NOT be cancelled, and guess what? Best part is they did not even notify me, I had to search it out for myself. First year in 16 years that my kids don't have a fun advent calendar. If they had just been honest with me 3 days ago when we talked I could have scrambled and found another, or filled a wooden one I had, but NOOOOO, they assured me it was going to be overnighted and I would get it Tuesday. What complete jerks!

I bought a $62.00 bottle of Dior Airflash Spray Foundation. I used it twice and it quit spraying. Customer service wouldn't work with me fairly at all. They said I could order another can of $62.00 foundation with a small discount. I offered to return my can so they could see I was being honest and felt a replacement was fair and just from a high end department store but both the rep and the manager were very rude and unprofessional. I will never shop at Neiman Marcus again! BUYERS BEWARE!

I went to the Scottsdale Fashion Square Mall and my experience was NOT that great. The sales woman didn't seem interested in helping me and I had to MAKE her get a shoe size for me. I don't want to say because I was racially profiled but it seemed that way. And honestly this being Nieman Marcus a high end store I wouldn't think I would endure such treatment. I did buy the Iriza Half D'Orsay Pump although I did not want to give the sale the rude sales woman. Also, she asked if i wanted water AFTER the fact I purchased the shoes. I am not sure why this experience was so bad but I will be shopping online from now on so I won't feel uncomfortable or like if I shouldn't be in their store. Aren't they supposed to provide full service? Shoe protectors etc?

I've had multiple bad experiences with buying from them online. I can't count the number of times where my order keeps getting canceled for whatever reason they give.

I also had problems with their promotions. I clearly placed an order where the promotion for a gift card applied. The website even said in red letters that the promotion applied after I entered the promo code. I waited for over two months for the gift card because they will only give you the gift card after two months. However, it never came and I called just to be told that the promotion never applied.

I will NEVER buy from Neiman again. They are terribly ran and have extremely poor customer service.

I am a reluctant shopper of NM and continue to be because I generally buy what they sell and sometimes it has the best deal (not often). They also have great Christmas decor. My friend works locally at a NM so I also try to support. All that said, their customer service for online retail is SO BAD. It's been bad for years and doesn't improve.

I don't have a single episode to recount but there have been multiple "problems" with my orders at both NM, Horchow, and Bergdorf Goodman. Also, when I try to call and get help about a product, it sounds as if the person is reading off a cue card and cannot answer or agree with me on basic things. For example, a shoe size 41 - is NM equating that to a 10 or 11, and they act like I'm speaking another language. This is NOT high end shopping whatsoever.

I've had shipping delays, failed attempts to price match, randomly cancelled items. These are not $50 orders... these are sometimes $1000 orders and deserve much better service and communication. At one point I had FIVE MONTHS of trying to get a refund for an item I returned that NM said they never got (even though they refunded the other item in the box). I had to do a credit card dispute to which NM fought that too! All over $150. I said "either send me the item back or give me the refund." After 5 months and about 30 calls, I got my refund. You're fighting me over $150 for an item I did return when I spend tens of thousands there a year?

It seems as though NM has tried to change their game a bit recently but it continues to fall short. Wait times on the phone or chat are extremely long; the link to "customer service" on their site is down and I have to find their number elsewhere, etc.

There are great examples of online retail out there. Revolve Clothing and ShopBop come to mind.

We had a request to ask of customer service that we knew could not be done by the person answering the phone so we asked for a supervisor. Having been a major customer for decades, we expected the supervisor to listen to the request and to see what they could do. Instead, a totally officious supervisor named Cesar got on the phone and without even hearing what we hoped he could do, he immediately lectured and scolded us on his procedure and could not have been ruder. So we finally got the name of the true supervisor -- Kaitlin -- and our main goal was to complain about how completely rude Cesar was and how uncaring customer service has been. I have tried to 2 weeks to reach Kaitlin and held on the line a total now of more than 2 hours. But they keep putting Cesar's friends and colleagues on the phone and insisting Kaitlin is busy but we can speak to Cynthia Ralston or Omikari or Melissa or Cesar -- all just his friends. When we insist on speaking to the actual boss, they try to leave you on hold and then finally say she will call back but no one calls back. Totally rude, incompetent, and protecting their rude friend.
Whoever runs the customer service at Neiman's should probably clean house, from Kaitlin, Cynthia and of course Cesar