Norwegian Cruise LineReviews 233

We're gold members, been cruising for 20+ years, and recommend NCL because the on-board experiences have been consistently... amazing. Some of our best vacations have been with NCL. However when NCL offers discounts, some of the restrictions are not visible on the website. Understand that once you've paid for your cruise, there will be an end to customer service while on land--long wait times and formulaic responses await you. The marketing uses "bait and switch" tactics so be forewarned about booking. We're not canceling our cruises this year but caution others when booking.

I just want people to know that NCL will refuse to return monies if you are too sick to go. Even if you are diagnosed with cancer as I am. The reason they give you is they already took your money as penalties when you cancelled. I have cruised for 50 years. DO NOT cruise with Norwegian. EVER. Not if it was the last remaining cruise company. They are unethical. Dishonest. They treat customers miserably. They took thousands from us this last time.

So $6.60 for a litre of still water when we had an all inclusive drinks package costing €435.60! Ah but the beverage package did not include water - a basic health requirement so they had you over a barrel! Plus there was a limit to €15 per drink. No one mentioned this when we took the package.
So far not good! Then we paid $249 for priority access on which we were previously told included priority boarding and debarkation-totally unnecessary as the ship stopped at every port to put off and take new passengers- so there were no lines of people waiting our cruise consultation at Vacations to go should have been aware and also of the drinks package! We also informed that the priority access included 2 spas - wrong! There was a $50 discount on over $300 spa charge - didn't take this up - another potential scam!
Our cruise also provided for $75 onboard credit - misinformation yet again! Ncl give $75 credit and Vacations to go give you another $75 - it took 35 minutes on the ship telephone to get hold of someone at VTo Go who confirmed that the credit had not been given - we will send you a cheque! Fat good that is when we could have used that credit on board - yes purchasing more drinking water!
Well I think that's it folks on a positive note the cabin was clean and our cabin man very courteous and helpful and he did get a favourable tip!
Happy sailing

My husband & I took a cruise on the Dawn in June. There was a notification card indicating the room had been sterilized. There was feces in the strip if fabric on the bed and moist feces in the sofa. They made no attempt to move us. They had camera's in the hall so they could have seen who entered our room. The compensation they offered us was $100 on a future cruise. Needless to say we will not be taking another NCL cruise & my husband & I had taken many cruises with them. With this cruise we achieved Sapphire status. Just please beware.

Left Manhattan 12/13/2022. Cruise line knew day be4 cruise wb boarding at least 4 hrs late. Notified passengers midmorning 12/13 as people were already in route which caused at least a 4 hr wait outside in the cold. 5 total hrs to board.
Most entertainment squeezed into atrium people litterly on top of eh other. When theater sat empty. Food workers and servers not masked or gloves. Arrived bermuda late 2 hr wait for bus passes or taxi's. 2 plus hour wait for bus. Nickle dimed u for everything. First and last norwegian cruise bac to royal Caribbean. Wait staff tried very hard to make experience nice. Upper management does not seem to know how to organize. Paid several hundred dollars for phone and wifi. After standing in an hour wait line 3 days for help. Gave up. It worked when it wanted. 4th day tested positive for covid. Medical staff was amazing but were not aloud to tell me how many positives on the ship. They escorted us off on the loading dock. With the fork lifts and tractor trailers. They sure didn't want us seen. Very sad.

Cruise not ready to help or waive their cancel fee when American airlines allow 24 hrs free cancelation

Just did a booking. There are still issues with Covid restrictions and I had to cancel my booking. Though the website advertise no more restrictions...
Couldn't get a refund or even cruise credit for another trip...
Feeling ripped off...

We purchased cruise+airfare to Alaska and were looking forward it. But due to hurricane the flight was canceled and NCL failed to rebook it. They offered to fly out from the different airport 250 miles away from our place at night when the state government officially asked all floridans stay at home because of hurricane. It was not acceptable option for us seniors (65 years old) to go toward the hurricane at nighttime and expose our lives to mortal danger.
But NCL denies to refund or credit even though the service not delivered and consumers law protecr customers in that case. WE ARE VERY DISAPOINTED AND NEVER RECOMED NCL TO ANYONE!

NCL change our cruise from 4 stops to only 2 any going back to New York counts as one stop. A 7 day cruise and only going to Bermuda would really suck. They never asked if my e-mail was still the same as the last time we took a cruise back in 2019 they just assumed it was correct which it was not. So I never was notified that the cruise information was changed till I called to conform that we where all set for for our trip in March. Will never sail on this cruise line again. Bad customer service

Arrived at the airport in Barcelona, Spain & took the NCL transfer bus to the port. I grabbed my carry on & never saw my suitcase again. This was my 9th cruise & always had my luggage delivered to the room in mid-afternoon. Went to Guest Services & they told us we'd need to wait until 8:00 p.m. as it sometimes takes that long to deliver all the luggage (shp sailed at 6:00 p.m.) Had a bad feeling, so went back to Guest Services at 8:00 p.m. & still no luggage. They had us look at the lost & found & nothing there. Next day they sent a notification to the entire ship asking for other passengers to check their luggage to make sure it was theirs. I honestly believe the luggage was left at the port. Guest services sent a fax to both the bus company & port to check if they had any unclaimed luggage - nothing. Thank God I had packed 2 tops, a pair of capris in my carry on. They offered us one complimentary laundry service & not one cent in terms of compensation for the stress & emotional distress in having no other clothes for the entire 11 day cruise. The shops on ship were transitioning to a new company & there was barely anything in them - couldn't even buy a tee shirt. We were on excursions each day so no time to shop for clothes, etc. Very disappointed in NCL & how this was handled - not one red cent even at the end of the cruise. No way to do business. I had travel insurance & now they don't want to pay either & want me to file a homeowners claim which would make no sense as after my deductible, I would be getting less than $200 plus my premium would go up. Otherwise, the cruise was great but, it is a mystery as to what happened to my suitcase & no one seems to care. Guess that's the way the world is today but, won't be cruising with NCL in the future. They don't take care of their passengers in the way they should. No one wants to wear the same outfit every third day & keep rotating throughout the cruis

Everything was going fine. We purchased our tickets for NCL BLISS 10/30/22 - 11/6/22 and we're all set and ready to go. Upon arrival at the airport we had also purchased the transportation from the airport terminal to the ship. That's where the trouble began. Not only did we have to wait 2 hours for the bus to even show up but when we got on the bus they took us to the wrong port Long Beach port or carnival Cruise line was. After figuring out that we weren't at the right port he got back on the interstate and I guess got lost because we ended up back at carnival Cruise line port again in Long Beach. After finally figuring out where he's going we got to the Port of Los Angeles where NCL was. Four and a half hours later. I mean it's only $25 per person so I thought no big deal. I'll go and talk to guest services and they'll either reimburse me or they will credit me something I can purchase on the ship $50 right. They could not do anything they said All they could do was write an email. For customer service I rate them a negative one. They did not do anything. And they will not do anything. They literally told us both they can't do anything for us. We went back for another issue one of the dining experience we purchased everything they served us was either overcooked or tasted absolutely horrible. The next day we went back to see if we could just get a different dining experience at a different place We said we didn't even eat any of the food. They would not help whatsoever. And of course I saved the best, best for last. It was Halloween while on board the ship and they had a party. How someone can get away with doing this and NCL BLISS actually letting them do it and not saying anything or stopping them is beyond me there was a man walking around in a naked woman outfit. It looked very real and at one point he approached me took his breasts off and tried to rub them against my genital area. I talked to member services about it and they did nothing. The man continued to walk around the cruise ship NCL Bliss other nights wearing the same outfit and they did nothing. Anywhere else that person would probably be arrested for SEXUAL ASSAULT. I mean there were children and their families onboard. I'm sure if NCL wanted to do something about it they could and if they go back on their tapes with the dates that I left in this review on that cruise line they will be able to see the person doing it. Not only that but they will find the person that did it and the room number is identification where he lives now All of that stuff is recorded. Not only did they do nothing then but I'm sure they're still are doing nothing now. This was my second cruise The first one was fine on carnival. But I can guarantee one thing I will never purchase another NCL voyage again.

We booked a cruise with NCL, also paid for them to book our flights, and paid for transport to and from the airport to ship. Our paperwork from NCL stated to fly from American Airlines. When in reality the airlines subcontracted it out to another airline.5 miles away! Total screw-up on NCL end! Cruse was ok, though the hot tub was only 98 degrees.

I am a VIP member for NCL. Very frustrated with these so-called deals they are offering. The black Friday deal states second guest is free. Nope, the prices prior to this offer were 50%off and they are still 50% off. No deal here. Nothing changed! Free unlimited bar. Not really, it will cost you $437 per person in gratuity fees, whether you want it or not. If you don't want this so-called deal, well that is not an option. When you typically step foot onto the ship, they have deals for these bar packages and are usually never over $500-$700 per person with gratuity fees. Free excursions are really $50 off. If you can find an excursion for under $50, well then, yes it is free. Good luck with that! I did not even ask about the airfare, because everything else was so false advertising and not what they say it is. I am sure that there are catches with every part of this so-called SALE/DEAL!

I was quoted a price over the phone on 11/4/2022. I then asked if there were any military discounts available. The woman told me how to verify my military status with ID.ME, which I did. She then said that the discount will be reflected in my reservation. About 10 minutes after ending our call, I got the reservations (I made reservations for 2 rooms) and the price had actually gone up. I called her to let her know the price was wrong and she said she'll call me back. I never received a call and she doesn't answer her phone or emails any more. I tried to get it resolved with another agent, but she refused to help. I tried again with someone else and no luck there either. Then, the day before my full payment due date (11/13), I tried to call to cancel so I wouldn't lose my deposit. No answer. No call back. I emailed and left voice mails to cancel. Finally, on 11/14, I was able to get ahold of someone that canceled and said I'll receive my deposit but gave me no verification that my deposit refund would be honored. Still waiting for the refund ($750). These people told me that the military discount was already applied. If it was applied, why was my rate higher, not lower? I'm 100% disabled veteran and this is how they treat me. Other than the first person I talked to that booked my reservation (and lied), everyone else was rude and unconcerned. I called the corporate line for the resolutions department to file a complaint. Katherine basically told me there was no official way to file a complaint, only that my reservation would be noted. Great, now everyone will treat me as a "difficult" customer. I will never sail with Norwegian again. She also told me they won't honor my quote. Resolutions department is useless. Even if by some chance they honored my quote, I've lost all faith in these people. I will forever be known as a difficult customer and will likely be treated as such by the crew. They've lost this family for life.

We have just returned from a cruise from New York to Bermuda via Virginia Beach. I bought this cruise as a gift for my husband for his 70th birthday - he turns 70 in November. Unfortunately, the gift was spoiled.
NCL raised the price of the Unlimited Open Bar Package by excluding high quality alcoholic drinks like Courvoisier cognac, Baileys and many others without even telling us. Instead, the bars had Spanish brandy, which was disgusting, and Irish cream liqueur, lower quality than Baileys. There was also St Remy brandy, the cheapest. St Remy brandy was in every bar, but for some reason it was not on the menu, and therefore there was no price. Each bar had a different color of St Remy - from light yellow with a cloudy sediment to dark brown, and with different tastes. Courvoisier wasn't on the menu either, but it sold for $20. It was on the menu at Le Bistro for $15 and we happily ordered it. It was a true Courvoisier, but when we ordered it for the second time, the waiter got embarrassed and began to mumble that it was over and that it was not Courvoisier at all, but a Spanish brandy. It was terribly awkward.
Unfortunately, the gift was spoiled not only by the Unlimited Open Bar Package, but also by many others. For unknown reasons, the Virginia Beach stop was cancelled. We really wanted to go there, which is why we paid more for this cruise, and not just a Bermuda cruise. The food at "Q" restaurant was nothing special compared to "Q" on our 2019 cruise. Although Covid did not disappear, sanitizers were not on every deck. Everywhere in the corridor between the cabins there were carts of cleaners from morning until evening. Rude bartenders in some bars, especially in the Observation area. And to top it all - the ship broke down on the way to New York, was late for 2 hours to the port, as a result of which our road home to Canada by car was very difficult - we expected to arrive in the early evening but arrived at night.

My wife and I were all set to fly to LAX where we would board the Bliss for a cruise to the Mexican Riviera. We flew from Detroit to Chicago. Once we landed we were told our flight to Los Angeles would be delayed due to a mechanical issue. In order to board the Bliss we had to be at the Pier by 1:00. The agents scurried to try and rebook a large number of passengers. They tried putting us on standby...for a flight that was overbooked. I called Norwegian and the agent said "Try to get here. I will make a note of your delay." We had no choice but to fly home the next day.

I did purchase travel insurance. I was hopeful that we would be reimbursed for the $2300 we paid for the cruise.

I filled out claims forms. I attached every document I had in support of our claim. A couple of days later I received a letter of determination from the travel insurance company. They DENIED our claim. Nothing in the policy covered mechanical issues on the aircraft!

We have been loyal NCL cruisers. Now I realize they don't care how loyal we are, they aren't loyal to their clients. This is the second time we have been refused payment for a cruise we didn't take.

NCL arranged for our airline transportation. Had I arranged it myself I would have taken a straight-through flight, not one with a stop. We have two cruises scheduled for 2023, We will cancel both. WE WILL NOT TRAVEL WITH NCL AGAIN.

Well yes NCL has a never ending job of trying to suck every dollar out of your pocket, but for those of you thinking of booking the Encore I suggest you view the ship from the top. A full 5/8 of available deck space is reserved for The Elite Haven residents. From the 2 round radar domes to the water slides is for the other 3500 guests. Maybe 100 loungers and 150 chairs. Don't take my word for it research...Sad really. Never sail the Encore again. NCL is on the bottom of my choices.

My first cruise ever was with ncl. I fell in love with cruising, and proclaimed it the best vacation ever and got many friends and family to partake. I have been on three of ncls cruises to date. Last one right after covid that was a disaster. I am trying to cruise again with my family that has already booked thanks to me. Granted I am trying to find a good deal but come on. I looked a month ago and it was under current sale price 4500 for what I wanted. Fair but wanted better. I get a mailing about black friday sales. Same sailing same everything is two thousand dollars more. If that's a sale I am going to carnival and my family will follow. Contacting them to cancel after I find a better price. Shame on you. Ncl taking advantage of loyal customers

Customer service is terrible after you book your cruise! They claim that there's a price guarantee but even though you got a 40% off promo, the price magically goes up when the promo changes to 50%. When I called to get the adjustment, at first I was told it was $300 per cabin and when I pushed back, I was told it was $300 per person and I would receive a confirmation email. When that didn't come, I called back and requested the confirmation and it was the original booking! I was told the agent "misspoke" and the price with the better promotion actually went up! They will literally tell you anything to get you off the phone so be sure to get the confirmation email before you hang up. The supposed supervisor, Novita actually hung up on me after requesting her to price another promotion. Think twice before booking because the price is NEVER going to drop despite what they tell you! Norwegian representative Claudia Pinto was very helpful until booking then doesn't returns calls or emails.

I booked a cruise with NCL on the Prima for February 2023. I had a confirmation number from NCL. When I paid my final invoice, I was told that NCL had "disassociated" my reservation and to keep my reservation I had to pay an additional $450. I was not happy and cancelled the cruise and asked for my money to be reimbursed. At first NCL did not want to do this, but I received my money after two weeks. By the way, we are Platinum level with NCL, but I will not cruise with them again.