Nasty gal is HORRENDOUS, for anyone who is ordering over from another country, they fail to expand on the true charges of the fees and taxes leading me to add on another 40pounds on to the 25pounds delivery charge which said it will be there in "5-6days" WHICH OFCOURSE DIDN'T. The package did not arrive within that time period... 2weeks later and i am still waiting, but to my surprise i have just been informed by the tracker that it is being held in depot until i pay this unknown charge. Its really not worth all the hassle, i have been a victim of this companies false advertisement. I am kindly warning you all not from america, do NOT DO IT find another shop that you can trust

They promise and don't deliver. I ordered via phone because the internet site wasn't responding. I was told that the item I wanted in the size I needed was available. I was asked if I wanted express or regular shipping. I asked the customer service rep if it made any difference, would I still get the item. She stated no, it would just take 5 to 7 days instead of 2 to 3. So, I ordered the item and requested standard shipping. My order was confirmed! 6 days later I received an email stating that the item was out of stock. When I called to find out what happened, I was told that express shipping was given a priority! In other words, I didn't get the item in the size I needed because it took them 6 days to try and fill my order and the people who had requested express shipping were given a "priority." Well if I had been told that maybe I would have paid the extra! Poor communication and customer service. I would not order from them again!

I absolutely love the clothes on the website everything seemed brilliant.
There were items on there i had been waiting months and months to save up for.
I finally placed the order and was waiting for the order to be shipped to england.
Waited and waited and waited and it still never came so i emailed them and they said oh its at with customs and revenue which they never decided to tell me.

Once i called customs and revenue i was told i would be charged £100 because of the weight or something. - surely you would think that the 40 quid delivery would have covered this bearing in mind i am only 17 and struggle with money as it was. I had no other choice but to pay it. I emailed and explained the matter and was told id receive free delivery next time which still prevent the issue happening again and also the items were not as good as they seemed in the pictures

Their merchandise is super expensive and designer labelled and personally I don't take too much of their apparel because of their prices but their shoes are absolutely beautiful. If I were to spend hundreds of dollars on a shoe it would be a shoe housed under the nastygal outlet, not too mention they're a consistent source in finding great items from Jeffrey Campbell and other similar shoe designers. Definitely representing san francisco.