I've ordered from Nastygal twice now. I live in New Zealand so I've been careful with what I buy from them. The first time around I bought a dress and some jeans - the dress looked a lot different to the way it looked on the picture, and I didn't like it very much. The jeans were a weird cut, ran two sizes smaller than the size they were supposed to be but were otherwise ok-looking. I just ordered two cardigans and a pair of leggings which didn't take too long to arrive. None of them are made from particularly great quality material but are wearable. One of the cardigans is made with black and white pulled wool and has two big holes in the shoulders, and unevenly pulled wool. The leggings are ok but have an especially scratchy label tag seen into them - I can't really get rid of the tag without making it worse.
It would be great if I could return the faulty item, but we had such an awful time trying to return the last things I got that I dont know if I want to bother.
Sorry NG - your clothes are pretty to look at online but I think I'll pass next time:(

Edit: Also, you silly geese - it is NOT Nastygal's 'hidden charges' catching you out at customs! You should be aware of your own country's import taxes! It's not their responsibility, and they're not the ones charging you. That's not a scam, you can't just import hundreds of dollars' worth of goods willy-nilly and expect not to get a slap on the hand for it.

Have waited 5 weeks for a pair of glasses I. Could have bought in top shop for half the price - when they finally arrive I am asked to pay a further €22! Why I ask, because of extra shipping fees - I refused to accept the package and contacted them immediately to be told - it's nothing to do with us, your government are charging that on import duties! Really, but the parcel arrived from Düsseldorf in Germany I said, and last time I checked that was part of the EU so no duties apply! Lying bunch of scammers - I contacted UPL who confirmed that the extra money was requested by 'Nasty gal' ( should of taken heed of the name) and had nothing to do with govt duties since they did not apply from goods shipped from Germany!
This website is targeted at young teenage girls, who probably don't have a great deal of disposable income, I think it is disgusting that web sites that make a habit of this kind of behaviour go unchallenged by any governing bodies - if I had read some of the previous comments on this site I wouldn't have touched them with a barge pole - I will make it my mission to let as many people as possible know how rubbish this company are to deal with and hope fully stop others from being defrauded by their antics.

If I could give them zero stars I would

I ordered a crop top from them three weeks ago. I checked online for the status of the delivery which stated it was delivered to my apartment when I was home. I never received a package and so I reported a "missing package" at UPS. They told me that it takes 8 business days for them to "investigate". I then called Nasty Gal and told them that I never received a package from them and they assured me that it takes 8 business days and they will call afterwards. That was it. 11 days go by, no response. So once again I took it into my own hands and called Nasty Gal again. They reported that UPS said it was delivered and now there is nothing they can do about it. ARE YOU SERIOUS? IS THIS A JOKE? You're telling me that I just paid $50 to your horrible company for nothing? They scam you.

The shirt probably cost them $5 to make and you can't replace it? You have got to be kidding. Horrible service. Not worth it all at. And with that, I will never shop here again and I will defer everyone I know from shopping with this company.

Nasty Gal, you are certainly nasty.

So I saw this dress on their sale section that was 60% and BEAUTIFUL. It was so simple, and every time I would go to select my size, it would tell me that there were some in stock, so I put it into my bag.

**A HELPFUL TIP TO SHOPPERS: Sometimes your browser doesn't update with the website, and not everything that says its in stock is. Go to the 'live chat' button on the right, and specifically ask the person helping you, if that particular item is in stock and they will tell you. Don't pay for something if it's not gonna ship to you!**

After going back every time the website restocked, I finally got it in my size. The shipping is very fast, and I was impressed. I was told to go pick it up at the post office, with a $15 extra fee. Now, that may not seem like a lot but then again I only ordered the one item at around $34 CAD. If it were any larger of a sum, I'm sure I would have owed more. Although, the dress is absolutely beautiful and looks exactly like the picture and it fits amazingly, so it was well worth the money. But I am not so impressed with the paying of extra fees, which I had originally anticipated after reading some of these reviews. Just beware when you're spending A LOT on that site!

My firend had ordered from this site and they claimed they had sent it on the site even provided a tracking number. Meanwhile my friend could not track it cause most of the time when she would put the numbers to the tracking number it would say not found until days after when it showed delivered and she was yet to receive any package. She called them, and they claimed that she should have received the package and they dont know how they could help. She also called the shipping service and they said they had not received the package at all and so my friend had to make sure she had made this clear to them before they finally decided to send her another package. After she had received this package the dress was not the same way it looked in the picture, it was more of a different color with a poor tailoring.

I placed an order for over $200 to Canada on the website, which states that shipping is free for orders over $150. However, the package wasn't even delivered to my house. I just received a tag that said I had to go to the post office to retrieve it, and I would have to pay $80 that would be sent back to the sender (Nasty Gal). Why advertise free shipping when I'm going to have to unexpectedly pay $80? I have friends who have ordered from Nasty Gal and never had this issue. I am outraged and will never order from Nasty Gal again.

Don't order from NastyGal if you live in Canada. $10 shipping is fine, but it works out to way more because they use some company called Landmark that will tack on exorbitant fees. If NastyGal just used US Postal service and Canada Post, one would pay the taxes and nothing more. I owed around $15 for taxes. But was forced to pay over $50 to get my order from the post office. NastyGal should know who they are dealing with and how Landmark operates. A little disclaimer at the bottom that the customer might have to pay duty/import fees does not excuse them or absolve them--the retailer needs to have more transparency for customers. I won't be ordering from this retailer again, and I hope no other Canadian customer gets screwed over.

I placed an order and noticed that the quantity was off. I called them less than 10 minutes later and the representative said that she will cancel my order. I got an updated e-mail stating that my order was canceled. BUT there was still a charge on my credit card.

A week later, I got a package from them. I tried to print a return label online but it states that I have already returned the items. I complained to the company and they issued me a return label.

So it's been one month and I have not received my money back. STAY AWAY!

This website is very unprofessional. I should have taken into consideration the previous reviews I read. I recently order a cream pullover shirt on the website. I bought it specifically for a performance this weekend. I ordered this top on February 2 and the standard shipping was 5-7 days giving me plenty of time for it to get here for the event. Surprisingly, on monday, February 9th, they sent me an email with an update for my order. BUT! To my surprise it was canceled. I did not receive any explanation to why it was canceled or did I receive an apology for my cancellation. This piece of clothing was for a large event this weekend, and luckily I ended up purchasing another top from a different company. I will never order from this site again.

My order of a faux fur scarf came 32 days after my order was placed even though it states that standard delivery to ireland takes 1-2 weeks. I payed 14 euros for the shipping on the website, then the delivery man said im supposed to pay 23 euros for customs and vat right then and there before i receive my package... this is outrageous i was never told about this and i never had to do this for previous orders... when i asked the nasty gal representative on the live chat on their website i constantly received generic answers right out of a book... so in total including the shipping i had already paid for i was expected by them to pay 76 euros to receive the faux fur scarf... i was outraged and after over an hour of trying to sort this out all i was told to do was refuse the item and i would get my money back... the item cost 40 euros and yet they wanted me to pay 35 euros to receive it without making me aware of this at the checkout. There were no apologies and i was just continuously told i was in the wrong because it was at the bottom of some random page on the website even though their company did not inform me of these charges at the checkout. And the rep told me that this problem had been happening to other customers also since they changed delivery companies ( the reason for these new charges) i will never buy from this misleading and untrustworthy brand again. They clearly do not value customer satisfaction or customer convenience, now after over a month of waiting and looking forward to receiving my item i will not receive it and they also refused to give me any voucher or future discount for the inconvenience. Dont buy from Nasty Gal its clearly unsafe and they don't know how to manage their website to make it even remotely clear and safe for customers. Make sure to warn your friends!

Well im from the UK and the whole shipping experience was absolutely shocking and disappointing to say the least. First off all, Nasty Gal's online location status of the item tells an absolute lie, as It was telling me my dress had arrived in the UK, 4 days after purchase. Yet, UPS had no recollection of the dress even leaving the US Warehouse. Later on, I found out my dress was taken to their warehouse hub in Germany? And THEN to England after 9 days.

Secondly, although Nasty Gal claims that theres 'free shipping' for purchases over $150 (my dress being £270) they do not clearly state the amount in which you'll be taxed due to shipping - which will amount to more than their 'shipping cost'. I then found out my C. O. D was £90 altogether which is just beyond me.

After this experience, I will never be shopping from this unreliable outlet again, I am yet still awaiting to receive my dress which I somewhat hope will make up for their appalling services.

NEVER AGAIN
NASTY GAL IS A TOTAL SCAM
I've purchased from them before, got a dress last year and everything was fine. The shipping took a while but it was ok. Well, in January I saw that the sale was on so I decided to treat myself to a few things (order came to about 60 euros) took again about two or three weeks to arrive, clothes are OK, but when the parcel arrived I was expected to pay 27 euros more because of COD whatever! Utter rubbish. Just went on the live chat to complain and the agent told me that it says this in their FAQ and when purchasing, but they should make it much clearer, especially when they advertise 10 euro shipping.
So disappointed I don't even want to wear the clothes
Pure garbage, don't buy from them

Too bad there's not a no-star rating. One is too high. I ordered a dress that didn't come 18 days before leaving the country. I called and they were like yeah that's normal. I figured OK I'll wear it to a wedding after I return home. But it never even arrived. I called and they said they couldn't find it in the system, they had no idea what happened to it. Really? She was like oh well. I did get my money back which is more than some here. How do these people get by? The terrible reviews are a huge symptom of various problems.