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Namecheap

4.6

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Namecheap Reviews Summary

Overall, customer sentiment towards Namecheap is predominantly positive, with many users expressing satisfaction with the ease and speed of the domain purchasing process. Customers frequently highlight the straightforward interface and clear pricing as key strengths, noting that the experience is particularly friendly for beginners. Positive feedback includes comments on the quick purchase process, instant delivery, and efficient setup, which contribute to a reliable service image. <br/><br/>However, there are notable areas for improvement. Several customers reported issues with post-purchase clarity, particularly regarding payment confirmations and domain connection problems. Specific complaints include unresolved support tickets and difficulties in using purchased domains, indicating a need for enhanced customer support and clearer communication post-purchase. <br/><br/>Insights into product quality suggest that while the initial purchasing experience is smooth, ongoing support and issue resolution may not meet customer expectations. Customer service feedback reveals that some users feel neglected when facing issues, which could impact overall satisfaction. <br/><br/>Trends in the feedback indicate a divide between those who enjoy a seamless experience and those encountering obstacles after the initial purchase, suggesting a potential area for the company to focus on improving the post-purchase support and communication processes.

This summary is generated by AI, based on text from customer reviews

service
120
value
117
shipping
73
returns
73
quality
105
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Instant Feedback

1,659,988 reviews

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Thailand
1 review
0 helpful votes
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Good
June 6, 2022

ยังไม่ได้ลองใช้ทั้งหมดเลยค่ะ โดยรวมเบื้องต้นดีค่ะ ถ้าใช้ทั้งหมดแล้วจะมารีวิวให้อีกรอบนะคะ ขอบคุณค่ะ!

Date of experience: June 5, 2022
Bangladesh
1 review
0 helpful votes
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Good
June 6, 2022

I am Shariar, Senior Executive at Business Intelligence department of a well-known & first growing group of company in Bangladesh. Before I have worked also as a Research & MIS Officer for another group of companies. I will be glad if you give me a chance easily sell the domain.

Date of experience: June 5, 2022
GB
1 review
0 helpful votes
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AVOID THIS COMPANY AT ALL COSTS. I PURCHASED AN EMAIL SERVICE TO ATTACH TO MY WIX ACCOUNT. THE SERVICE DIDN'T WORK AS DESCRIBED AND THE EMAILS WOULD NOT PASS SPAM FILTERS DESPITE ME FOLLOWING EVERY STEP CORRECTLY AND SPENDING MULTIPLE HOURS ONLINE WITH THEIR SUPPORT STAFF. I USED THIS SERVICE FOR 3 DAYS (AND PAID FOR A FULL YEAR), BUT THEY ARE NOW REFUSING ME A FULL REFUND DESPITE ME SENDING LOTS OF EVIDENCE TO SHOW THAT THEIR SERVICE ISN'T WORKING AS DESCRIBED.

JUST BUY GOOGLE WORKSPACE. DON'T BUY FROM THIS COMPANY.

Date of experience: February 15, 2022
Israel
1 review
4 helpful votes
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Stay away!
January 1, 2022

I launched my first website with their WP hosting. Had an unknown error loading the page & WP agent from my home network. I spent hours in chat with them and they assured me it was a local issue with my ISP. When I finally launched, turned out no one from my country could load the site. After some more hours with their support, I transferred everything to another hosting provider and no issues there at all. Namecheap wouldn't refund anything from what I paid them despite not being able to provide the hosting properly (you know, in a way that people could actually see my website). They also intimidate and fine to avoid people disputing charges with PayPal... A disgrace of a company!

Date of experience: January 1, 2022
Oregon
1 review
1 helpful vote
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When you migrate your email address to Namecheap, you'll find a good chunk of your emails suddenly get sent to spam folders - even to recipients that have regularly received your emails for months and years. Customer service says, sorry you're out of luck, no refunds and you're stuck for the remaining 10 months of the 12 months you paid for. Avoid this plague of a company.

Date of experience: December 1, 2021
Morocco
1 review
1 helpful vote
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Don't use it $#*!ing hosting they suspended my account with 2 year of subscription don't lose your money

Date of experience: November 22, 2021
Canada
1 review
1 helpful vote
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Not recommeded
October 14, 2021

I don't recommend them. They offer you a price then they will tell you that price is wrong due to a technical issue. You should be careful and use more trusted and safe websites not them of course. They did not even try to make a generous offer for disappointing a possible client. Not recommended for sure

Date of experience: October 14, 2021
Tennessee
1 review
2 helpful votes
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This company doesn't appear to be concerned about fraud sites stealing user funds. Been working to shut down connectwallethub(dot)online for over a week now and it's still live. Even McAfee and others are displaying warnings not to enter the site but namecheap continues to host it. Time to shut the site down namecheap and don't allow it to steal peoples hard earned assets!

Date of experience: May 22, 2021
Zach Q.
0 reviews
0 helpful votes
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Overall ease of registering domain name
April 18, 2021

Overall ease of registering domain name.

Date of experience: April 18, 2021
Russ H.
0 reviews
0 helpful votes
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No response
March 21, 2021

No response

Date of experience: March 21, 2021
Italy
3 reviews
15 helpful votes
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Stay away from them!
March 20, 2021

I have an easywp starter plan unfortunately this plan has the cache locked so i cannot optimize my website speed, my gtmetrix and google page are very low. So i asked them for a refund because i wanted to move to the shared plan. They said no because the 30 days passed. These people are really cheap minded i want to move to a more expensive plan of them but they do not want refund me the previous. Im asking a refund for the limitation that easywp has and speed cannot be impoved!. Do not by anything from them!

Date of experience: March 20, 2021
melissa B.
0 reviews
0 helpful votes
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Was easy
February 19, 2021

Was easy

Date of experience: February 18, 2021
Viet Nam
1 review
0 helpful votes
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SUPER BAD, SUPER BAD & SUPER BAD domain registrar. STAY AWAY FROM THEM IMMEDIATELY NOW & FOREVER.

Their API is full of errors, contains tons of real time errors, support chats needs at least 1 hour with 3 sessions to understand what is issue. While they always require verification for each chat to fix their API errors only.

Stop using them and stay away ASAP.

Date of experience: January 12, 2021
Bob Y.
0 reviews
0 helpful votes
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Good
December 25, 2020

Good

Date of experience: December 25, 2020
Trung F.
0 reviews
0 helpful votes
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Your product is very good, I use mail every now and then, if I don't answer mail can you call me

Date of experience: December 1, 2020
Pinkandstink E.
0 reviews
0 helpful votes
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Good price okay service
November 28, 2020

Good price okay service

Date of experience: November 28, 2020
Leonardo M.
0 reviews
0 helpful votes
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Muy rapido
November 23, 2020

Muy rapido

Date of experience: November 23, 2020
Cambodia
4 reviews
11 helpful votes
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In my opinion I would say Namecheap are way ahead of their competitors such as Godaddy or Host Gator, Hostinger and I would even add Bluehost. For a start there are really no hidden costs, they are straight up and offer plenty of free add ons for your hosting unlike Bluehost where you end up at your Cart with lots of addons in the basket and a price that's gone way past what they were offering.
The customer service is excellent and are always there to help with problems.
I have transferred a domain and WordPress to them which they migrated for free and both went with out any problems at all.
Not sure why people give them a bad rap probably because they haven't got a clue how to navigate their user friendly dashboard or cPanel so they ask too much, then complain. I've seen things like they wouldn't give me a refund, which is nonsense, or my site was down for a few seconds I mean get real.

The customer service is great with personal emails even, and the hosting is pretty speedy depending on your package. They also offer plenty of free certs and apps that other hosts make you pay for.
Don't believe all the negative feedback. They are a great company that are getting better and better and well worth giving a try.
I can't add a photo as I don't have one certainly not of my account with them. So just take my word for it.
Have a great day.

Date of experience: November 21, 2020
Frank V.
0 reviews
0 helpful votes
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I have been denied access to my account
November 20, 2020

I have been denied access to my account. I am unable to change the email of my account. After speaking with a support representative on 11/19/2029, he (Mugilan Devanesan) told me to get in contact with security management. How can I get in contact with security management if I can not access my account? I have physical copies of all my receipts and support text conversations. I purchase my second domain on 10/18/2020 for 1 year, and will continue to try to access to my account. I have consulted with a lawyer.

Date of experience: November 20, 2020
dacineu F.
0 reviews
0 helpful votes
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Romanian raiffeisen bank mastercard debit card was not processed directly - error - just with paypal

Date of experience: November 18, 2020

From the business

Namecheap is a domain name registrar and web hosting company. We love our customers and thrive on making them happy.


namecheap.com
Founded in 2000
Los Angeles, CA, United States
+31
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