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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
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This is the first time to purchase e-ticket from the Mytrip, so I find out it is a good experience especially it is easy to buy it by ourselves, great prices and faster get receipt.
Website posted an available flight at a low price from Cartegena to Medellín. After completing the booking process, was told at the end that the fare was unavailable.
Niet prettig dat site niet naar Nederlands vertaald kon worden. Gelijk aan euro's
Changed (increased) the price at time of booking, charged an extra $20 each to sit together.
I had to refresh my search several times perhaps i was slow entering my personal information
It was practical, the prices are competitive, it fits my needs with great confidence, I recommend it
Cheap and easy to found a god price in have a god experience
Good cite, I have booked i couple of times and every time their wasn't any problems during the flight and during the boarding.
Quick and Easy. No hassle on booking my trip. Recommended to All
1 Rep admitted the company is $#*! and the workers make less than 100 USD per month. So he is only in the business of making excuses to say I cannot have my money back. 2(Bilal) said he could at least change the date because I had a flex ticket, but suddenly his computer crashed and I would have to talk to someone else. 3rd Prenav lied saying it was the airline's fault. The airline says the ticket is still valid. 4th did not followup as promised. ALL liars!
I paid 131 dollars to try to change my flight and they were unable to complete this after waiting nearly 30 minutes. I have yet to receive my refund of this amount. When I went directly through the airline to change my flight it only costed 34 dollars. I would not buy flights with this service at any point in time. I would ask for a complete refund and never use them again.
Have been asked 17 times to verify my order, I input to verification code, but there is now where to push an enter button, so it asks to verify again - stuck in a never ending loop. It has done it on my iPhone and Mac. SUPER FRUSTRATING and still have not seen my ticket for my upcoming flight!
Horrible customer service, tried cancelling a plane ticket 5 minutes after booking and was told not possible, so cancelled with airlines directly, will dispute the charge with American Express
Very good service and good price, I will recommend to my friends
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members