MyTripReviews 2,973

Worst Agency & Customer Services I have ever encountered online. Have sent numerous emails requesting either refund, voucher or change of flight as my flight was cancelled due to COVID-19. They closed my case as they said I did not respond with the 60day period. Yet I have responded more than a dozen time since the first email and all within 30 days. Even called them and was left on hold for over an hour & a quarter, ended up hanging up. No Refund, voucher or change of flight received to date so basically lost my money. Will never ever use them again.

Due to the c virus our flight with Alaska Airways was cancelled. Mytrip.com said the company were not giving refunds so contact the airline to rearrange flights. We did this for Alaska Airways to give us the full refunded which was refunded to mytrip.com as we booked through them. When i contacted them again to state i had an email from Alaska Airways saying they had refunded us, we got the same answer, the airlines are not refunding. So basically mytrip.com are keeping our money. Not a happy customer.

I would like to formally put a complaint to this company where I have booked two fly tickets with them. Both of the, Ryanair and another one with air Baltic have been cancelled by the airlines due to the Covid-19.

After calling and sending a few emails to Mytrip (responsible for my bookings) I called them again to get an update of when I was going to receive my refund and money back. They assist me to get a refund and even knowing that this cancelation was not my choice they would like to charge me £30 for an assistance fee, to do their job and reach their responsibilities. This is not about the £30 fee but also about the human rights that they are breached.

This fee for my is unacceptable and they should be taking responsibilities on this matter. They think we don't have any rights or voice to express our disappointment (which in some cases is a sad true) but this is my opinion of this company, and I know many of the future and current customers will appreciate a honest customer review.

I strictly NOT recommend this company and I hope this complain can be escalated to a senior employee. We know this situation is new for everyone but you are playing with the economy of workers, who are struggling economically and have no other support than having our money back which is the minimum we could get after having our fly cancelled.

Have a great day.
Sergio Valls

You can purchase a ticket, but afterwards you are not able to reach them any more. Phone numbers do not work. Reply to any email is only an automatic reply asking you to go to website and manage your questions there - but you are not able to manage because the lack of necessary cathegorie to select.
I wanted refund because of fight cancellation. Automatic reply: turn to the airline. Airline answer: refund can be managed by your agent and not by the airline...

I booked a ticket to Jordan and the flight was cancelled due to COVID-19. The phone was disconnected. The website couldn't recognised my order number. The links didn't work. I got an email recently stating to call them for a re-booking. Once I called, they told me that I missed my flight and the flight couldn't be rebooked. How on earth would I missed a flight that was cancelled? They also told me I would have to pay more than half of the price for a refund as I missed my flight... Absolutely scammers.

I should have known it was too good to be true to be getting such inexpensive airfare, but they seemed legit, so... booked with them. What a god-awful mistake that was! We booked the flight back in January, before the virus situation had really taken hold. We paid our $3800 to MyTrip.com and they booked a flight for us using Air Italy. Unfortunately, 2 weeks later Air Italy went bankrupt. Out of luck, right? So sad for us. But not really, read on...

Air Italy's website says they are issuing refunds to customers. "Work through your travel agent and they will give you a refund." So, I call MyTrip and after sitting on hold for hours, being kicked off, calling back, rude customer service - I am told "Nope, you have to call Air Italy because they haven't issued us a Waiver code." So, back on the phone with Air Italy who says "nope, your travel agent has to work with us, get the code, then issue you a refund.

Back to MyTrip, who tells me the airline is wrong. They have to write "please issue refund" in the reservation and they'll give us the money back. I've been back and forth so many times and I even offered to do a conference call, where all 3 of us can talk. Of course, MyTrip person did not go for that.

I'm so frustrated and I'm betting I'll never see a penny of that money back! So, I have vowed that I will report this company to BBB in USA and will write a review in every outlet I can find. And I'll do this day after day, week after week.

Again - DO NOT USE THIS COMPANY! I wish I would have read all the bad reviews, but unfortunately I did not.

Good luck and did I mention that YOU SHOULD NOT USE MYTRIP.COM - EVER!

Never use mytrip.com. Firstly, I booked a flight from SIN-BKK through mytrip.com. After the virus started, Thai Airways changed my flight timing and i called mytrip.com for a refund as the time does not suite me. They claimed that the airline has a "policy" which states that there's a minimum hour of change from the original flight before I am eligible for a full refund. I went to the Thai Airways office in Singapore and found out that there were no such policy. However, they can't do anything because I have to go through the agency.

Now that Thai Airways have officially cancelled my flight, I tried calling mytrip.com but their hotline leaves u on hold forever. Then, a few days ago, they sent a email stating that we can either cancel or reschedule, stating that cancellation does not necessarily provide a full refund, so i chose to reschedule. Only to find out that rescheduling requires an additional cost of $98 on top of my original ticket price?

Furthermore, they do not have a direct email to contact. All their customer service is through an external outsourced customer support. The only way to contact them is to call them, which brings u to an outsourced unfriendly customer support. Otherwise, u can use the 'contact form' in which they will take forever to get u a reply that does not answer your querry.

I would like to rate Mytrip-1.
After my flights was cancelled due to Covid 19. I tried several times to call My trip after about 4 hours and calls to Air Mauritius which they confirmed that there is not a thing as a no show.
MYTrip insist on that I was a no show, After I asked the gentleman how can I be a no show if airlines all over the world cancelled flights due to lockdowns etc.he then proceeded to put the telephone down. Very very poor customer service. After 4 hours my issue still was not reaolved.

So I had booked a trip overseas and at first my birth date was wrong they fixed that (I assume) and now that we are all in a world pandemic and highly advised do not go overseas ok so I asked about a refund and this is not my fault or there fault but a world pandemic and should get a refund. Nope never got a refund but I got my other flight refund/credit. This company needs to be shut down and if this is the only way I can get a cheaper flight to go overseas I will stay home or I will go with ORBITZ. The review stars should be a NEGATIVE FIVE STARS

Make a complaint to ACCC. Hey everybody, who can't contact mytrip.com travel agent. If you live in Australia, please make your complaint to the Australian Competition and Consumer Commission (ACCC) https://www.accc.gov.au/
If this business doesn't care about their clients, we should ask for the legal process. It is not ok to leave your clients without help. Thank you mytrip.com for not helping, not answering emails, disconnecting phone number.

My flights were cancelled a month ago by air India because of the lockdown situation we are facing and these guys closed all communication lines and ceased operations without contacting their costumers or notify their flights had been cancelled. I only found out I had no flights after I logged in to my booking on the Air India website. No refunds in sight either!
I eventually found them under one of their many alias company names on Resolver.com and opened a dispute to which they never responded. Resolver can not locate this company! Steer clear and avoid them at all costs! I hope the authorities can arrest these people for fraudulent activity.

Avoid this company. We had booked a flight to Canada. Contacted several times the company via email and phone to postpone the trip. According to the reservation policy this was possible. Also the airline confirmed that the trip can be postponed by email. No adequate response till one week before the trip. Received an email saying if you agree that we will receive 50$ administration cost, we will postponed it otherwise you should pay the full charge! So basically they forced us to pay for their horrible service. Won't recommend this company.

This is by far the worst customer service i've ever recieved. I tried to be understanding regarding the whole situation but when it's been nearly 3 weeks and my flight is closing it, I am not even able to do anything, even now as I try and go to the seperate sites of the flights, my booking couldn't be found and yet I have not gotten any return of my money nor a reply from the customer service regarding this manner.

If you ever plan on traveling, I would strongly recommend you to stay as far away from mytrip as possible.

We booked several flights with mytrip, however from the very first beginning everything was a nightmare. Tickets were not properly issues, but no one at mytrip was available over the phone. We tried our luck with emails, however even after 2.5 weeks no reply. In the meantime the flights had been cancelled but no information from mytrip had been given to us. I am afraid that we lost all our money with the company and we will never get any refund nor even a proper reply from them. I my humble opinion their way of acting with customers seems not to be far away from... well, some people may would name it criminal.