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MyTAXPrepOffice

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Power your professional tax preparation business with functionality, accuracy, and ease, all for an affordable price. With no networking or downloads, our cloud-based technology allows you to prepare returns anywhere, at any time, on any device. Enjoy a flexible and cost-effective solution for your business. Spending money on unnecessary hardware is over. Working from anywhere means no longer having to invest in utilities, IT staff, or office space to grow your business.

Looking for Lower Fees? You've come to the right place!

• $15 Bank Product Fee
• $1 Remote Signature ID Verification
• 15% Administration Fee for Add on Fees
• NO OTHER FEES!

Powerful productivity tools included with our plans:

· Unlimited tax preparation
· Free unlimited e-filing
· Federal and all states
· Integrated bank products
· Client portal with a personalized link
· Remote signatures
· Individual and business returns
· 1065, 1120, 1...


mytaxprepoffice.com
Cheyenne, WY, United States
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MyTAXPrepOffice Reviews Summary

My Tax Prep Office enjoys a strong reputation for its customer service and user-friendly software, with many clients praising the staff's patience, attentiveness, and bilingual support. Customers appreciate the detailed explanations provided during training sessions and the overall value of the software compared to competitors. However, some concerns were raised regarding communication about IRS payment statuses and the need for more proactive updates. Overall, the sentiment reflects high customer satisfaction, with a commitment to continuous improvement and responsiveness to user feedback.

This summary is generated by AI, based on text from customer reviews

service
139
value
134
shipping
52
returns
54
quality
126
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Georgia
1 review
0 helpful votes
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GREAT JOB BY ALEX
January 29, 2021

ALEX DID A GREAT JOB HELPING ME OUT THIS AFTERNOON 01/28/2021
I HAVE BEEN MTPO FOR 3 YRS NOW AND ALWAYS HAD GREAT SERVICE AND PEOPLE THAT IS VERY UNDER STANDING AND EASY TO WORK WITH THIS IS ONE OF THE BEST TAX SOFTWARE TO WORK WITH AND AGAIN THANK YOU ALEX AND THANK YOU MTPO

Date of experience: January 28, 2021
Texas
1 review
0 helpful votes
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Great Customer Service!
January 29, 2021

If you're brand new, starting out, and looking for software to use, MyTaxPrepOffice is a great point to start with. Their customer service knows what they're doing and will help you with tips that they have to make the software customized to your advantage.

Date of experience: January 28, 2021
New Jersey
1 review
0 helpful votes
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One to One meeting
January 29, 2021

I received an excellent description of the software, It's easy to use, with a great workflow and feature that let the taxpayer, and the client use it. I recommend MyTaxPrepOffice for their use. Thanks

Date of experience: January 27, 2021
Puerto Rico
1 review
0 helpful votes
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Nakia Russell spent approximately five minutes with me, and solved all the problems that I had with an 1040 federal return from South Dakota.

Excellent service and charismatic personality that simply did the trick for me.

Would love it if she was personally assigned to me for any future problems I may encounter.

Keep up the good work,
Camila A. Contreras Fontánez

Date of experience: January 26, 2021
Illinois
2 reviews
0 helpful votes
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BEST SOFTWARE EVER
January 23, 2021

I HAVE BEEN USING THIS SOFTWARE FOR FOUR YEARS AND FOUND THAT IT IS VERY USER FRIENDLY. TECH SUPPORT IS PHENOMINAL! I HIGHLY RECOMMEND THIS SOFTWARE TO ANYONE!

Date of experience: January 22, 2021
Utah
1 review
0 helpful votes
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I have been preparing returns using MyTaxprep since 2020 and have been satisfied with the results. It is easier than some of the bigger players in the field and more reasonably priced.

Date of experience: January 19, 2021
New Jersey
1 review
0 helpful votes
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Great Start Up Session
January 20, 2021

I am a first timer user of MyTAXPrepOffice. Bethany did a great job in leading me through the set up and showing me the process of preparing returns and the means of communications with clients. I would highly recommend MyTAXPrepOffice.

Date of experience: January 18, 2021
Texas
1 review
0 helpful votes
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1 on 1 Traininh
January 20, 2021

My trainer appeared to have adequate understanding of the subject matter and was very patience with me.

Date of experience: January 18, 2021
Georgia
1 review
0 helpful votes
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My Tax Prep Office
January 20, 2021

I have been using this software for my business and personal tax return clients for the last few years. It is much more affordable than the other programs. They provide all the services I need and more. I love that you can lock in your price year to year so you don't have to worry about a large increase like the other programs I have tried. You have the option of doing the returns through the interview process or forms mode which is helpful especially with new client returns.

Date of experience: January 18, 2021
Texas
1 review
0 helpful votes
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Customer Service
January 17, 2021

The customer service has been awesome. This is my first year with MyTAXprepOffice software and they are so helpful in guiding me with the software and they have many you-tube videos to help with the process too.

Date of experience: January 15, 2021
Texas
1 review
0 helpful votes
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Customer Service is A+
January 16, 2021

Software is very user friendly and customer service is very friendly and helpful. I would definitely recommend this product to others.

Date of experience: January 15, 2021
Oregon
1 review
0 helpful votes
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Great support
January 16, 2021

Kachjae is wonderful, professional
She is fast and knows what she doing
Really appreciated her for support

Date of experience: January 15, 2021
Florida
1 review
1 helpful vote
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Completed my office setup, and one on one training and so far I am super impressed with the representatives and the software, super light, fast, nimble and robust with tons of features and ways to start, resume and complete a tax return from any screen or field. The interface (and the ability to customize); the client interface piece of it; the internal controls for documents, notes, etc ---- just great stuff all around. Highly recommend! Use referral code FHE2020 for a promotional discount, not being incentivized to do this but excited to share this.

Date of experience: January 14, 2021
New Jersey
1 review
0 helpful votes
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I had a few questions/issues related to using the 2020 software for the first time and call was answered immediately, and issues were corrected on the spot. It was incredibly appreciated!

Date of experience: January 14, 2021
Texas
1 review
0 helpful votes
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Although I have yet to start the 2020 tax year with the new software, I am very happy with the one on one training and the training videos. If you have used another tax software, many features are very similar. I was peviously with TAXWISE. I think that it was a very good software, but MyTAXPrepOffice has more features for a better price. I used to have a separate portal for my clients to use for security, but the portal is built right in to MyTAXPrep. There is also an after the fact payroll feature that looks very handy for quarterly reports.

Date of experience: January 13, 2021
Louisiana
1 review
0 helpful votes
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MANAGER
January 14, 2021

PETE MATA WAS VERY HELPFUL. I WILL HAVE MY EMPLOYEES WATCH ALL THE TRAINING MATERIALS. AGAIN THANKS VERY MUCH!

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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Year after year these wonderful people never cease to amaze me!
They make my tax prep easier with their excellent support and knowledge.
Thank you once again!

Date of experience: January 11, 2021
Florida
1 review
0 helpful votes
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Explanation of software
January 11, 2021

Alex help me set up the program and answer all my questions! He was great and I hope to talk to him again!

Date of experience: January 11, 2021
Ohio
1 review
1 helpful vote
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Truly enjoy using this software. The ease of use is amazing with the colors organizing sections on the pages. Everything is so organized and simple to see and utilize. Ive had other software that seems more confusing than this one! You should give this a try! I love using it and enjoy the ease as it truly is fun to use and help others with their returns, I've had no issues ever. Exceptional!

Date of experience: January 11, 2021
California
1 review
0 helpful votes
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Danielle answered my questions very promptly and provided links to assist me to further research. This is my first time working with this product, so I am looking forward to the new experience. Thank you.

Date of experience: January 8, 2021