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MyTAXPrepOffice

4.8

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From the business

Power your professional tax preparation business with functionality, accuracy, and ease, all for an affordable price. With no networking or downloads, our cloud-based technology allows you to prepare returns anywhere, at any time, on any device. Enjoy a flexible and cost-effective solution for your business. Spending money on unnecessary hardware is over. Working from anywhere means no longer having to invest in utilities, IT staff, or office space to grow your business.

Looking for Lower Fees? You've come to the right place!

• $15 Bank Product Fee
• $1 Remote Signature ID Verification
• 15% Administration Fee for Add on Fees
• NO OTHER FEES!

Powerful productivity tools included with our plans:

· Unlimited tax preparation
· Free unlimited e-filing
· Federal and all states
· Integrated bank products
· Client portal with a personalized link
· Remote signatures
· Individual and business returns
· 1065, 1120, 1...


mytaxprepoffice.com
Cheyenne, WY, United States
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MyTAXPrepOffice Reviews Summary

My Tax Prep Office enjoys a strong reputation for its customer service and user-friendly software, with many clients praising the staff's patience, attentiveness, and bilingual support. Customers appreciate the detailed explanations provided during training sessions and the overall value of the software compared to competitors. However, some concerns were raised regarding communication about IRS payment statuses and the need for more proactive updates. Overall, the sentiment reflects high customer satisfaction, with a commitment to continuous improvement and responsiveness to user feedback.

This summary is generated by AI, based on text from customer reviews

service
139
value
134
shipping
52
returns
54
quality
126
This company responds to reviews on average within 0 days

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New York
1 review
0 helpful votes
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Very happy
February 7, 2024

All the support staff are very attentive to help solve any question i feel very grateful

Date of experience: February 6, 2024
Florida
1 review
0 helpful votes
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Ms. Keesha is the best *****
February 6, 2024

Today I was guided with the set up of the new software. Ms. Keesha was patient, took the time to answer all of my questions, connect all of the dots to make the transition smoothly, between software, connecting my banking and my clients. I will be referring her and the software, very self explanatory, takes step by step through the tree of processing taxes. Freedom to explore by either name or number of any forms I would like to populate. Feel secure with the exchange of sensitive documents and keeping my clients data safe.

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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Reseña capacitacion
February 6, 2024

Una persona muy amable paciente y dedicada. Gran soporte

Date of experience: February 6, 2024
Maryland
1 review
0 helpful votes
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Excellent Tax Software
February 6, 2024

Software is very easy to use

Customer service is excellent

Price of the tax package is unbeleivably reasonable

Date of experience: February 6, 2024
Maryland
1 review
0 helpful votes
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Excellent experience
February 3, 2024

Thank you for the service. We really appreciated the professional service is always given.

Los taxes Ley

Date of experience: February 3, 2024
Colorado
1 review
0 helpful votes
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CUSTOMER SUPPORT
February 3, 2024

I always get great customer support with MyTaxPrepOffice. Support team always patience and knowledgeable about the product. They are extremely helpful!

Date of experience: February 3, 2024
Alabama
1 review
0 helpful votes
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TAX EXPRESS
February 3, 2024

MY TAX PREP OFFICE IS AWESOME, FAST AND EASY WHEN YOU CALL IN FOR SUPPORT HELP THEY ARE VERY KNOWLEDGEABLE AND ALWAYS WILLING TO HELP. TRY MY TAX PREP OFFICE SOFTWARE YOU WON'T REGRET IT.

Date of experience: February 3, 2024
Texas
1 review
0 helpful votes
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Recomendado!
February 2, 2024

Mi experiencia con My Tax Prep Office ha sido increible, el entrenamiento post venta es muy completo, en particular Darelys Urribarri es una persona que tiene conocimientos amplios, muy amable y siempre atenta en ayudarte en todo, ademas de asesorarte en el sistema te explica muchas otras cosas.

De verdad super complacida y con mucho gusto lo recomendaria.

Date of experience: February 2, 2024
Florida
1 review
0 helpful votes
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EXCELLENT SUPPORT SERVICE
February 1, 2024

I was kindly assisted by Yordano! I felt super supported! My requirements were more than solved! Thank you so much!

Date of experience: February 1, 2024
Florida
1 review
0 helpful votes
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Tech support with April
February 1, 2024

April and her team was very helpful as always. I am very happy to have switched to My Tax Prep office for my tax preparation business.

Date of experience: February 1, 2024
Georgia
1 review
0 helpful votes
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Informacion clara y completa
February 1, 2024

El entrenamiento estuvo muy completo, muy detallado, todas mis dudas e inquietudes quedaron resueltas.Me explicaron como contactarlos de nuevo en caso de necesitarlos y Victor, la persona que me llamo fue muy amable y claro en sus respuestas.

Date of experience: February 1, 2024
New York
1 review
0 helpful votes
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Perfect patient service
January 31, 2024

The person who helped me was pleasant and did a fantastic job helping me solve the issue I was having with e-file on a deadline day. Thank goodness.

Date of experience: January 31, 2024
Florida
1 review
0 helpful votes
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Customer Service Representitive
January 30, 2024

Worked with Temeka. Very knowledgeable of the system and program. Was patient and responded to my questions, including help in training to use resolution tools. This comment also extends to others, which reinforces my satisfaction with the continuing use of this program.

Date of experience: January 30, 2024
New Jersey
1 review
0 helpful votes
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SOPORTE TECNICO
January 30, 2024

QUIERO EXPRESAR MI AGRADECIMIENTO A TODO EL EQUIPO DE SOPORTE TECNICO LA SRA. LISETTE O. EL SR. ALBERT. EL SR. VICTOR A TODO EL EQUIPO LE AGRADEZCO SU AYUDA Y PACIENCIA SON UNOS EXCELENTES PROFESIONALES. EXITOS

Date of experience: January 30, 2024
Illinois
1 review
0 helpful votes
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Cassandra was AMAZING
January 30, 2024

I was having an issue with getting my amended numbers to match and called support. Cassandra showed me what i did wrong and how to recalculate them. She was AWESOME!

Date of experience: January 30, 2024
Texas
1 review
0 helpful votes
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CLIENT INFORMATION
January 30, 2024

I INADVERTLY FORGOT TO ENTER THE INFORMATION ON THE CLIENT INFORMATION SHEET AND IT WOULD NOT LET ME ENTER THE INFORMATION ON THE 1098 T. THE REPRESENTATIVE WAS VERY INFORMATIVE AS TO WHERE THE ERROR HAD FIRST OCURRED. THANK YOU VERY MUCH FOR BEING VERY KNOWLEDGEABLE WITH THE PROGRAM

Date of experience: January 30, 2024
Texas
1 review
0 helpful votes
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Excelente
January 30, 2024

Fue una muy buena experiencia el personal de soporte me dio una explicacion muy buena

Date of experience: January 29, 2024
Connecticut
1 review
0 helpful votes
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EXCELENTE SERVICIO
January 30, 2024

Olivier Dardol fue muy gentil ayudandome esta noche y soluciono mis inquietudes con mucha experiencia y rapidez. Excelente servicio.

Date of experience: January 29, 2024
Florida
1 review
0 helpful votes
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THIS SOFTWARE IS THE BEST!
January 29, 2024

I HAD BEEN USING ANOTHER PROGRAM FOR FORTY YEARS, AND WAS VERY RELUCTANT TO SWITCH. I AM VERY VERY PLEASED THAT I FINALLY SWITCHED TO MY TAX PREP OFFICE.
NOT ONLY IS THE PRICE RIGHT, THE SUPPORT IS FANTASTIC! THE STAFF IS EXTREMELY FRIENDLY, HELPFUL, KNOWLEDGEABLE AND EMPATHETIC! I WISH I WOULD HAVE SWITCHED YEARS AGO. ALSO, I AM ALREADY AFTER TWO WEEKS, NAVIGATING THIS PROGRAM WITH NO PROBLEMS. IT IS VERY USER FRIENDLY AND EASY TO USE.

Date of experience: January 29, 2024
Indiana
1 review
0 helpful votes
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Service
January 29, 2024

I used the chat option and had my problem solved in a vey short time. The support person was great. Thank you.

Date of experience: January 29, 2024