Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Power your professional tax preparation business with functionality, accuracy, and ease, all for an affordable price. With no networking or downloads, our cloud-based technology allows you to prepare returns anywhere, at any time, on any device. Enjoy a flexible and cost-effective solution for your business. Spending money on unnecessary hardware is over. Working from anywhere means no longer having to invest in utilities, IT staff, or office space to grow your business.
Looking for Lower Fees? You've come to the right place!
• $15 Bank Product Fee
• $1 Remote Signature ID Verification
• 15% Administration Fee for Add on Fees
• NO OTHER FEES!
Powerful productivity tools included with our plans:
· Unlimited tax preparation
· Free unlimited e-filing
· Federal and all states
· Integrated bank products
· Client portal with a personalized link
· Remote signatures
· Individual and business returns
· 1065, 1120, 1...
My Tax Prep Office enjoys a strong reputation for its customer service and user-friendly software, with many clients praising the staff's patience, attentiveness, and bilingual support. Customers appreciate the detailed explanations provided during training sessions and the overall value of the software compared to competitors. However, some concerns were raised regarding communication about IRS payment statuses and the need for more proactive updates. Overall, the sentiment reflects high customer satisfaction, with a commitment to continuous improvement and responsiveness to user feedback.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All the support staff are very attentive to help solve any question i feel very grateful
Today I was guided with the set up of the new software. Ms. Keesha was patient, took the time to answer all of my questions, connect all of the dots to make the transition smoothly, between software, connecting my banking and my clients. I will be referring her and the software, very self explanatory, takes step by step through the tree of processing taxes. Freedom to explore by either name or number of any forms I would like to populate. Feel secure with the exchange of sensitive documents and keeping my clients data safe.
Una persona muy amable paciente y dedicada. Gran soporte
Software is very easy to use
Customer service is excellent
Price of the tax package is unbeleivably reasonable
Thank you for the service. We really appreciated the professional service is always given.
Los taxes Ley
I always get great customer support with MyTaxPrepOffice. Support team always patience and knowledgeable about the product. They are extremely helpful!
MY TAX PREP OFFICE IS AWESOME, FAST AND EASY WHEN YOU CALL IN FOR SUPPORT HELP THEY ARE VERY KNOWLEDGEABLE AND ALWAYS WILLING TO HELP. TRY MY TAX PREP OFFICE SOFTWARE YOU WON'T REGRET IT.
Mi experiencia con My Tax Prep Office ha sido increible, el entrenamiento post venta es muy completo, en particular Darelys Urribarri es una persona que tiene conocimientos amplios, muy amable y siempre atenta en ayudarte en todo, ademas de asesorarte en el sistema te explica muchas otras cosas.
De verdad super complacida y con mucho gusto lo recomendaria.
I was kindly assisted by Yordano! I felt super supported! My requirements were more than solved! Thank you so much!
April and her team was very helpful as always. I am very happy to have switched to My Tax Prep office for my tax preparation business.
El entrenamiento estuvo muy completo, muy detallado, todas mis dudas e inquietudes quedaron resueltas.Me explicaron como contactarlos de nuevo en caso de necesitarlos y Victor, la persona que me llamo fue muy amable y claro en sus respuestas.
The person who helped me was pleasant and did a fantastic job helping me solve the issue I was having with e-file on a deadline day. Thank goodness.
Worked with Temeka. Very knowledgeable of the system and program. Was patient and responded to my questions, including help in training to use resolution tools. This comment also extends to others, which reinforces my satisfaction with the continuing use of this program.
QUIERO EXPRESAR MI AGRADECIMIENTO A TODO EL EQUIPO DE SOPORTE TECNICO LA SRA. LISETTE O. EL SR. ALBERT. EL SR. VICTOR A TODO EL EQUIPO LE AGRADEZCO SU AYUDA Y PACIENCIA SON UNOS EXCELENTES PROFESIONALES. EXITOS
I was having an issue with getting my amended numbers to match and called support. Cassandra showed me what i did wrong and how to recalculate them. She was AWESOME!
I INADVERTLY FORGOT TO ENTER THE INFORMATION ON THE CLIENT INFORMATION SHEET AND IT WOULD NOT LET ME ENTER THE INFORMATION ON THE 1098 T. THE REPRESENTATIVE WAS VERY INFORMATIVE AS TO WHERE THE ERROR HAD FIRST OCURRED. THANK YOU VERY MUCH FOR BEING VERY KNOWLEDGEABLE WITH THE PROGRAM
Olivier Dardol fue muy gentil ayudandome esta noche y soluciono mis inquietudes con mucha experiencia y rapidez. Excelente servicio.
I HAD BEEN USING ANOTHER PROGRAM FOR FORTY YEARS, AND WAS VERY RELUCTANT TO SWITCH. I AM VERY VERY PLEASED THAT I FINALLY SWITCHED TO MY TAX PREP OFFICE.
NOT ONLY IS THE PRICE RIGHT, THE SUPPORT IS FANTASTIC! THE STAFF IS EXTREMELY FRIENDLY, HELPFUL, KNOWLEDGEABLE AND EMPATHETIC! I WISH I WOULD HAVE SWITCHED YEARS AGO. ALSO, I AM ALREADY AFTER TWO WEEKS, NAVIGATING THIS PROGRAM WITH NO PROBLEMS. IT IS VERY USER FRIENDLY AND EASY TO USE.
Answer: Hello Joy, If you purchased the 2 for 1, you may already have 2019. Please contact our team at 307.414.1211 to verify, and we will activate your license. Sincerely, The MyTAXPrepOffice Team
Answer: IF YOU WANT TO TRANSMIT YOUR RETURNS ELECTRONICALLY, YOU MUST HAVE AN EFIN.
Answer: They have instruction tutorials that I participated in several years ago. I too had a learning curve initially but I now seem to feel competent plus they have a good Chat line support that I use for technical and some tax prep advice. As I recall it was easy to set up online for me I would try to reload it. Richard
Answer: Hello Tyson, We apologize for the sales rep missing the scheduled demo. Please call us at 307.414.1211, so that we can re-schedule that demo appointment for you. Customer satisfaction is always the number one priority for us. We hope you will join our thousands of happy customers that enjoy our low prices, expert support, and powerful features. Once again, we apologize for the inconvenience. Sincerely, The MyTAXPrepOffice Team
Answer: Hello Herbert, We offer a demo version of the software on our website that allows access to the year 2018 (https://mytaxprepoffice.com/democenter). If you have questions about specific forms, please contact our support team at 307.414.1211. Thank you. Sincerely, The MyTAXPrepOffice Team
Answer: Hello, The Lifetime Price Guarantee means that your subscription renewal price will not go up as long as you renew by April 15th for the following tax year. It is not a lifetime subscription. We do offer multi-year subscriptions where renewal is not necessary for up to 5 years. If you have questions about your renewal and Lifetime Price Guarantee, please contact our Customer Relations Department at 307.414.1211 and press #3. They will be happy to answer any questions you may have. Thank you for being a loyal MyTAXPrepOffice customer and we look forward to speaking with you.
Answer: You really should not read negative reviews because most negative reviews are from disgruntled consumers based on their own faults.
Answer: No only if file with mytaxprepoffice the year before or any year before
Answer: I would go with TaxAct over 100 times than to even get close to mytaxprep office. This company's tactics should be reported

