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Power your professional tax preparation business with functionality, accuracy, and ease, all for an affordable price. With no networking or downloads, our cloud-based technology allows you to prepare returns anywhere, at any time, on any device. Enjoy a flexible and cost-effective solution for your business. Spending money on unnecessary hardware is over. Working from anywhere means no longer having to invest in utilities, IT staff, or office space to grow your business.
Looking for Lower Fees? You've come to the right place!
• $15 Bank Product Fee
• $1 Remote Signature ID Verification
• 15% Administration Fee for Add on Fees
• NO OTHER FEES!
Powerful productivity tools included with our plans:
· Unlimited tax preparation
· Free unlimited e-filing
· Federal and all states
· Integrated bank products
· Client portal with a personalized link
· Remote signatures
· Individual and business returns
· 1065, 1120, 1...
MyTAXPrepOffice Reviews Summary
My Tax Prep Office enjoys a strong reputation for its customer service and user-friendly software, with many clients praising the staff's patience, attentiveness, and bilingual support. Customers appreciate the detailed explanations provided during training sessions and the overall value of the software compared to competitors. However, some concerns were raised regarding communication about IRS payment statuses and the need for more proactive updates. Overall, the sentiment reflects high customer satisfaction, with a commitment to continuous improvement and responsiveness to user feedback.
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Easy to navigate interface with a intuitive layout that can easily be adjusted to fit your needs.
Very satisfactory experience, very prepared and professional trainer.
This award should go to Ray Tarr. He was helpful, knowledgeable, and patient. He showed me the software tips and tricks. He reminded me of tips and tricks I forgot about. He SOLVED my Protection Plus disclosure issue! The call was a long one. But he was persistent and determined to help me with my issues and questions. HE restored my FAITH in this program. You are fortunate to have him on your team!
This Tax Prep software does everything that you need, it does lag a little during high internet use times, but that is likely an issue with the internet service provider not MyTaxPrepOffice. Reasonable pricing, just make sure to renew early within the discount window.
She was patient and took the time to assist me with issues on returns. She explained in detail where to navigate on the tax return. Since I am relatively new to this program, sometimes I need assistance. Mackenslee did not disappoint. MyTaxPrepOffice is good and completely cloud-based.
Victor me explicó de una manera detallada el manejo general del programa, me parece una persona muy sencilla y clara en sus explicaciones, por lo tanto es digno de calificarlo con 5 estrellas.
I spoke to representative this AM about 3 issues. He was both patient and helpful. After doing business wiith you for about 15 years that is the service I've learned to expect.
Quiero agradecer a My tax prep office por la excelente plataforma y un excelso servicio al cliente! Lissette Olivero y todos los agentes de soporte tecnico son magnificos.
La mejor decision en software. Para una oficina de mas de 1000 taxes por año.
I just started using MyTaxPrepOffice but so far I have received such helpful and very friendly service when I was first given a demo then again with training when I signed up. Thank you Apryl!
It's easy to get through the software. I was able to get through much of it on my own before my training and then Apryl helped me with the rest.
This company told us we had to renew with them or not get the Add on Fee... mind you that happened after we renewed...which was shady but I went for it because I didn't have many problems out of the software, had been with them at least 3-4 years... then for 2022 it was a hot and cold mess... problems everyday... it didn't get sent to the bank...oops... it didn't get sent to the state... oops... people had to wait 10 week to get their money because the bank bounce it back...I lost a lot of money and customers...now we just charge higher prices and forget the add on fee... no only you don't get the 15 percent... you lost customers... how is being greedy little people going for you... I sent all the tickets numbers to the BBB with my complaint, and I plan on talking to a,, That's like going to store for milk, give them 20 bucks and they tell you...if you want your change you can only buy milk from us... after I gave them my money... what the difference...I am also contacting my State Rep... and anyone else who will listen
HAVING ISSUES WITH THE SOFTWARE ALLOCATING BETWEEN THE SPOUSES. THE TECH WAS VERY PATIENT AND HELPFUL, BUT STILL NEEDS FURTHER RESOLUTION. THE SOFTWARE HAS PERFORMED QUITE WELL THUS FAR, SO EXPECTING QUICK, POSITIVE RESULTS SHORTLY.
Very complete system, and excellent training. Recommended 100%.
Her support was outstanding. I appreciate her for looking for options and getting a resolution.
Support group of My tax is very knowledgeable. I love to use my tax office
Excelente support, excelente servicio al cliente, siempre muy amables y pacientes sobre todo.
Fue un training super completo.
All the support staff are very attentive to help solve any question i feel very grateful
Today I was guided with the set up of the new software. Ms. Keesha was patient, took the time to answer all of my questions, connect all of the dots to make the transition smoothly, between software, connecting my banking and my clients. I will be referring her and the software, very self explanatory, takes step by step through the tree of processing taxes. Freedom to explore by either name or number of any forms I would like to populate. Feel secure with the exchange of sensitive documents and keeping my clients data safe.
Una persona muy amable paciente y dedicada. Gran soporte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate that a policy change can be upsetting which is why we informed all our Add-On-Fee customers in an email in May of 2022 before the policy went into effect. You checked a box and agreed to the new conditions in June 2022 when you claimed your Add-On-Fees. The policy had not gone into effect yet, but we were making everyone aware of the upcoming change. This was not done after you renewed as you stated and was done with complete transparency well in advance of the next renewal date. When the policy went into effect, you had the choice not to renew or decide not to participate in the Add-On-Fee service. The automatic renewal terms and conditions are not hidden in the fine print. It is clearly stated on the bank enrollment screen and you must check a box to agree to the terms before being able to complete the form. The sentence next to the checkbox reads "I understand that my renewal fee will be automatically deducted from my Add-On-Fee balance. The remaining balance will be sent to me upon request." Our records show that you checked the box when you enrolled with the banks to use our Add-On-Fee services for Tax Year 2022 and since you used two banks you had to check the box twice.
You did not lose the balance of your Add-On-Fees. After renewal ($470), your Add-On-Fee balance of $2,233 was sent to you. You could have chosen then not to use the software for the 2023 tax season.
Many software companies in our industry have been taking renewal fees from Add On Fee balances for years and we are just adopting a standard practice. We started the automatic renewal to give our Add-On-Fee customers the advantage of paying for their renewal from their fees (which most do anyway) and making sure that they receive the absolute lowest early renewal price for their software.
We understand that it must have been frustrating for your customers to have to wait for their refunds. However, once the return has been transmitted and accepted by the IRS, the bank that you chose and the IRS are responsible for getting the refund to the taxpayer. While we often work in conjunction with the tax preparer and the bank to try to understand the reasons for the delay, the results are out of our control. The funds bouncing back to the bank and the consequent delay was due to a mix-up between the bank and the IRS.
We have also reviewed your support requests for this season and there have been 12, not 100 as you have stated, and all of these have been addressed.