My Supernova

Complete scam. Took money for setup and monthly fee and did nothing. Blamed it on google. After calling 15 times asking for management they say they are on lunch.

All they did was charge me monthly for a placement on Google that was already free. When I realized I was paying for something that was free and they were doing absolutely nothing for me I cancelled. I had already put my Company on google before they convinced me (scammed) that they could get me more business. Once I cancelled instead of being grateful for all the money I gave them for doing nothing except claim my business listing that I had set up already. They went in my listing and reported it was permanently closed. Now I have to recertify my business. This was a childish act, this Company is not a real advertising company and they are very unprofessional.

I signed a discount for me to provide service I never got what I was promised they never for filled her in on the deal I called to cancel they gave me the runaround told me I had talk to my account manager my account manager told me I had to talk to a manager you calling the people on the phone till you have to cancel with your account manager didn't run you in a big circle I canceled it a while ago and they are still billing me every month they have no attempt to try to pay me back or refund my money anytime I emailed them they ignore me what a rip off you have been warnedstill waiting for a refund

I had money refunded immediately and Jeff fast talked his way back in. Do not trust that there is any connection between the initial point of sale, for me was Jeff' and those who are attempting to pull together a website. All I can think is that they are outsourcing all technical work to foreign entities who really can't write in English unless it's some boilerplate script. I believe one has to own' English to write the simplest copy on a site. I was upset in seeing this at first site attempt and went through designated page at a time with screen shots, took hours but I knew Jeff wasn't doing the work so I needed visual communication.

I also sent more of my pictures as they didn't seem to understand plagiarism in design!? They don't understand that their client and clients reputation is ultimately responsible for misinformation on the site. Little to none of this was reflected in their second draft' and Jeff passed the ball/buck to some assistant who has never called me. I have refused to do the same screen shot/verbal update again with feelings that the first approach was a waste.

The areas where they did update info, they often just stopped mid sentence and left in my notes to them...(not Denver). This was referring to some Denver office they'd somehow concocted. I think they must google to get their info about their new clients as some of the writing was from my old website.

It's sad, but I hope these companies fold soon, they likely make good people in marketing lose whole groups of creatives and small business owners who will eventually just check out with little to gain and much to lose from businesses like MySupernova who seem aimless after one has paid the $1,000. Do it yourself templates would be far better than this company.

SO CALL MANAGER DIANA RUDE AND NICOLE ACCOUNT MANAGER RUDE AND LIER!
PLEASE DO NOT USE THEM! THEY ARE OUT FOR YOUR MONEY AND DO NOTHING FOR YOUR BUSINESS!
This company is dishonest. I was sold on a "first page placement" by account manager Nicole and when I called to cancel she hung up on me and then stated that I hung up on her! What a waste of money. I hate companies like this. She refund me $99.00 for March but would not for the previous months. Its a total scam and stealing money! Please do not use them!

We received a call to our business offering some sort of Google optimization guarantee. I asked for a web address to check them out and it took me to a completely inappropriate website. The guy then respelled the site and same issue. Then, he claimed he couldn't remember website and that I should do a search form them because the website might not be working. Definitely a SCAM! Call came from Auburn, CA, USA, but they could've just been using a routing number.

Horrible Company. Stay Away. After numerous calls from their sales person who by the way did a great job selling. I finally caved in and said I would let them manage our google account with promises that I could use as many add words as I liked and would be ranked on the first page with google. Once I was handed over that's where I found nothing we spoke about was true. The email I got from their accounting dept, who by the way charged my credit card right away didn't even have the right company name, then my so called account manager informed me that I couldn't have all the add words that I sent them and if I wanted something like that it would be a different program (pay per click- no thank you). They called everyday asking me if I received the post card they sent me (first of all its not My Supernova who send the post card it's Google). Well of course not because they put our warehouse address where we do not get mail (this was communicated to the sales person numerous times). I also explained numerous times that we had a Google account already with rave reviews and that was the account they supposedly where suppose to be managing - well guess what they set up a separate Google account. So now I am getting numerous calls from companies wanting me to hire them to claim my Google Listing! I tried to cancel and asked for a refund since what I was told and what I was getting where two different things and was told sorry it's non refundable - my opinion this is probably how they make most of their money. He did say that they could take over my Google account if I gave them the password - HECK NO! Not to mention my Account Manager was very RUDE - Worst company I have ever encountered! Still haven't received so called post card. STAY AWAY!

Absolutely the worst company I've ever dealt with the website they built was terrible misspellings at least a dozen they stole pictures from other websites that did not pertain to my business.my websites been down for a week due to a server issue when I called to ask why they've hung up on me twice and then cancel my service they Owe me money and will not reimburse me. They've done no maintenance or maintain my webpage at all in the last two years which I did pay for monthly maintenance. Stoled My money built a terrible website and very rude...