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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Yes, it clearly states that I would be billed monthly. I made my "free resume, but decided to try for a month with the option that I could cancel ANYTIME! I received a grant to do Medical Billing and decide to end my search for now. I cancelled my subscription after two weeks since I no longer was going to use it. Today, I was billed again. As a single mom, I account for every penny. 35.00 of my food budget has been taken away from my two girls and me! I am not sure how I am going to make that up, but I am very, very upset! I cancelled but you still billed me. I cancelled 15 days before the billing cycle, no less! It clearly states this is reoccurring, but it also states YOU CAN CANCEL AT ANYTIME! You stole from a single mom and her two children!
I signed up for a one time payment for a 2 week peroliod. I just found out that I've been being billed over $35 monthly for the last how many months, what the heck! I want my money back as I have not been using the service, how do I go about this? And how do I get my account closed for good so they can't continue to take money out?
Greetings Katie, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assistance to you. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any concerns or issues at [email protected]. We will send you a private message to offer you further assistance.
Best regards,
My Perfect Resume
I don't know what else to add that has not been said already.
The way the site is set up gives you no real indication of what the REAL COSTS are. The first debit payment I assumed it was a one off, only to find a monthly charge. Spoke to someone about cancelling and was told they would do so... after one more raid of my account. Made sure I copied the whole conversation just in case.
Lesson learned.
Aaron, we are sorry you had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We have sent you a private message so we can further assist you in a secure manner.
Best regards,
My Perfect Resume
After signing up for this service, I noticed a charge of 35.80 a few days later. I was under the impression this was a free service. Regardless I called on 1/28 to cancel my membership. I was told in seven days it would automatically charge the 35.80 from the first day the membership was active. Very deceiving. So again I cancelled my membership. Today I got another charge of 35.80 and when I called today they have no record of my first call to cancel. I told them their calls are recorded so they should be able to pull the call. Not getting off that easy! Compete fraud! I'm contacting the Better Business Bureau and let this be a warning to anyone looking to use this horrible service!
Greetings Jacqui C, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. We will send you a private message to take a look at your account once more. If you wish to communicate directly with us please reply to the private message or email us an email at [email protected]
Best regards,
My Perfect Resume
After spending an hour building my "Free" resume - I get to the end and what do you know it's $3.95 to keep and then a high monthly cost for subscription. I stupidly paid the $3.95 as I was desperate for the resume at the time. I emailed them straight away to let them know that I would not be wanting to continue with the subscription & it was a one off I needed. Well I Never got a reply but I figured that it was sorted as no more money was debited apart from the initial $3.95. Two months later and I just got charged $53 from these SCAM ARTISTS! I can't get a hold of anyone. I have not had ANY CONTACT EVER FROM THESE PEOPLE or been sent an invoice to state what this amount was for! Really pissed! Have canceled my card - something I shoulc have done straight after! So yeah Beware of these scammers!
Greetings Jasmine, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We're very sorry if you were unable to get in touch with our customer service. We are going to send you a private message here so we can communicate in a secure manner and resolve this as soon as possible for you.
They delivered as promised. I was able to get interview with a company after one week with my new resume. Awesome!
Greetings Joseph, We are really glad that you have achieved your goal with our service. Thank you for the positive feedback. It will be forwarded to our marketing team.
Best Regards,
My Perfect Resume
Spent 2 hours on what was advertised as free, found out there was a small fee. Paid the fee and emailed to cancel as soon as I printed off my CV. Still taking money out of my account, I've emailed them 12 times to No response and the phone number is a dead line. FAKE FAKE FAKE! Don't bother they just want to STEAL your money. All the reviews say the same thing. I've had to get my bank to block the payments and complained to trading standards.
Hello Natalie W, We're very sorry that you have had this experience with our service and you haven't be able to contact our customer service department. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at [email protected].
We will send you a private message for further assistance.
Best regards,
My Perfect Resume
UPDATE: After writing this review, the site did contact me and maintained a business-polite manner. They had agreed to refund three of the 16 months they had been charging my account. When I countered, they didn't respond to my email. They did send me the legal talk about the continuing monthly transactions paired with a screenshot of the site. The screenshot was from 2015; my account was created in 2014. I mentioned that in the same counter email. Still no response. While I do believe that I should pay for the 14 day trial service (that I only used for one day and quit), I think more than a three month refund is in order.
I joined the site 16 months ago, and agreed to pay a one-time fee to create a resume. Upon review of my financial records, my accountant notices that this company has continued to charge me $35 or $36 each month. I messaged the company several weeks ago. I am still waiting for a response.
Greetings K S, We are very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. We'll send you a private message to assist you directly.
Best regards,
My Perfect Resume
I hate when they do this! Charged me unnecessary $36 and after I called Customer service they said they couldn't help me! Ughh! Sucks! Don't even bother
We are sorry you feel that way about our service. We will be more than glad to assist you. We have sent you a private message so we can further assist you with your concerns on a secure manner.
Best regards,
My Perfect Resume
Its a scam it as took £23.80 av not got a clue what for i tried to contact the and you get no responce
We apologize that you feel this way. We explain that the subscription is auto-renewing. The auto renewal is listed as one of the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to
[email protected]. Once your subscription is canceled, you'll receive an email confirmation. Additionally, you can click live help to chat with us online to request we cancel your subscription. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
My Perfect Resume
You have been warned. Stay away from this so called free resume builder. This site is a scam. They don't tell you cost til you spent time building your resume. Then at end they ask you to pay for your resume after you were told it would be free. So I said screw it I paid the special price of 2.95 and went on my way. Well almost a month later. I check my bank account and it says the withdrew $35. So I called my perfect resume and was told that it was for a recurring billing cycle. I said I never signed up for that. They then told me oh well it's on the site that it says it's a monthly subscription. I said no it isn't because if that was the case I either would never used the resume service or canceled subscription right away. The customer service rep I spoke with said well I will put in for refund request and would be contacted via email within couple days. Well I never received email or phone call from customer service. I called back yesterday and spoke to customer service again. Was told my request for refund was refused and wouldn't tell me why. The rep put in another request for refund and I'm not holding my breath for a response. My advice to anyone who needs a resume either find a site that gives the price and any terms upfront or go to a bestbuy or something of that sorts to buy the cd program. Screw myperfectresume.com
We're sorry that you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. You can create as many resumes and cover-letters and download them for free.The ability to print, email, or download your resume and cover letters in the templates and designs we offer on the page are features included in our paid subscription and not listed as a feature of the free account. To be able to use all premium futures of the service we offer customer a 14 days access for $2.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at [email protected] so we can assist you on the concerns you may have on the account. We also sent you a private message so we can help you achieve a timely and secure resolution.
Best regards,
My perfect resume
Firstly it's not free... I paid for the 14 day trial... they then took £23.80 from account for 2 months in a row... I've tried to speak to them and via chat but they just ignore me so whatever you do DO NOT USE THIS COMPANY
We are very sorry if you were unable to get in touch with our customer service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We have sent you a private message to assist your concerns in a secure manner.
Best regards,
My Perfect Resume
Horrible service. Completely scam you to use 14 day FREE trial, then they "AUTOMATICALLY" enroll you into an expensive monthly subscription. When you call them to resolve, they say, you agreed, sorry. Scum bags. Especially when people are out of work, and are trying to save every dime, this is what bottom feeders do. How do they sleep at night.
Rebecca, we are really sorry you feel this way about our services. We will be more than glad to assist you with your concerns. We have sent you a private message so we can further assist you in a secure manner.
Best regards,
My Perfect Resume
I would never again use this site nor would I recommend it to anyone else. It is just another way to scam someone out of their hard earned money. The said thing is that most of the people using it are unemployed and looking for a job and you end up with someone gouging what little funds you do have. The amount that they charge you 35.80 monthly is way too much for the service provided. They say you can cancel and charge you for cancelling a day after they charged you, what a crock. I will also put this out on Facebook and YouTube and to anyone else who will listen. I also intend to contact the better business bureau. This has to stop. Even a dead customer was being charged now that is just the ultimate in foolishness. I really thought that the US Government has put a stop to such things
We apologize that you feel this way RoseMarie N. On our service all of our subscription are auto-renewing. This information is stated on every page of the purchase process and we send a confirmation email stating the date and amount of the auto-renewal of the subscription. We offer several ways to cancel the active subscription. This include phone, live chat, email and self cancellation in your Account Settings. You can contact us at customerservice@myperfectresume so we can assist you on the concerns that you may have on your account. We also send you a private message so we can provide you with further assistance in a secure manner. Once again we apologize that you had this experience with the service. Looking forward to assisting you achieve a timely resolution.
Best regards,
My Perfect Resume
What a scam spent 2 hours doing FREE resume only to have a payment screen pop up. Looking at reviews on here so glad i didnt sign up
We apologize that you had this experience with the service. On our system you can create unlimited amounts of resumes and cover-letters and download them on plain text for free. In order to download the resume with our templates and designs you must be a premium member of our service. We provide to our new customer to try the service for a trial period for $1.95. This will give you premium access to the service for 14 days so you can explore the different tools and templates that we have available on the page. We are very committed in providing great customer service. You can contact us directly at [email protected] so we can provide you with assistance on any concern that you may have regarding your account.
Best regards
My Perfect Resume
In September 2015 my 16 year old son "signed up" for this thinking it was free. When he then printed his resume he thought this was a once off fee so I provided him with my credit card details.
In November 2016 my son was murdered and I have found out that "MyRipOffResume" has been charging me USD$35.80 per month for a service he used once!
Despite numerous emails requesting they cancel the subscription I am continuing to be charged for this service.
I would never recommend this company to anyone!
Update 1 Mar 2016
I decided to have a look at the web site and created a resume then selected the print option. You then get to a page to pay $2.95 to print the resume - this is clearly visible.
However in the fine print below the heading "Need to Cancel? No Problem" there is one line that states"Unless you cancel, you authorize us to charge you every four weeks at the then current rate." This line is buried among some other text and IS NOT HIGHLIGHTED in any way to bring it to your attention. I can easily see how my son thought he was paying a one-off charge to print his one page resume.
NOWHERE on the page does it say you are subscribing to a service - in fact it clearly shows "Total Due Today $2.95" and "Get Your Resume".
NOTE the charge is every 4 weeks NOT once a month so they even try to get 13 payments a year from you rather than 12.
We apologize that you had this experience while using the service and canceling the active subscription to the service. You can contact us at [email protected] so we can help you achieve a resolution to your concerns in a direct manner. We also sent you a private message so we can provide you with further assistance on your account.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
My Perfect Resume
Never ever try to use perfectresume.! I was charger 35.80$ after 1.17$ for international charges! For whatttt? And 2.95$
Its coast me 1 resume 40$ horrible service never eveer again i want my money back!
We are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. You are able to make all the resumes and cover letters you want for free, and as part of the premium membership you are also able to download, print, or email. To check how your resume is looking you can use our Resume Check program that searches for specific keywords that companies search for and give him some tips and suggestions!
We also offer tools that review the design and content of your resume as well as provide a series of tools like Interview Videos, Job Search and tips on every aspect of the interview process. We sent you a private message so we can further assist you on a secure manner. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously.
Best regards, My Perfect Resume
Does not make it clear that they will charge your card £23.80 every four weeks. I thought i was paying a one of payment of a couple of pounds. Not happy at all.
Greetings Emma C, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assistance to you or send us a private message here. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
My Perfect Resume
Please contact us directly if you have any questions or concerns. You can email us at [email protected] or send us a private message here, we will be more than glad to offer you assistance and answer all your questions.
Best Regards,
My Perfect Resume
Mother in lae was just charged £59.95 when she thought she was signing up for $1.95 a month.
DO NOT USE THIS WEBSITE.
COMPLETE SCAM SO PLEASE BE AWARE.
ALWAYS RESEARCH COMPANIES BEFORE SIGNING UP.
Just wish we had have read the reviews on here before going near this website.
Modern day scum.
We are sorry you feel that way about our services. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. We have sent you a private message to further assist you.
Best Regards,
My Perfect Resume
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're very sorry that you have had this experience with our service. Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact us directly if you have any further issues. We will send you a private message to review your account once more and see if we can be of assistance.
Best regards,
My Perfect Resume