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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I signed up for a one off fee of 1.95 in January. Then two days ago I saw 27.79 had been taken from my account by My Perfect CV. I have contacted my bank and they in turn said they would contact the company. I have contacted them three times over the past three days and have yet to receive a reply. My next step is to contact consumer affairs to try and get there scam artists black listed. I would urge people not to use the web site. It's a scam avoid at all costs. They will raid your bank account without permission for their so called FREE service.
Unbelievable! Thieves, taking $35.80 from my account for the last 2 months. I just contacted my credit card company to dispute this ridiculous charge. Because of these clowns, I have had to close my credit card and will be issued a new number.
UPDATE! Talked to my credit card company and they stated that they have had so many similar complaints from these scam artist. They knew right away who I was talking about. The lady from my credit card company also shared that these clowns should be shut down!
Greetings Loren, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page in bullets for the client to review before purchasing as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal as a remainder. The cancellation of the account can be process at any time and if's process during the 14 days access the subscription will not autoenroll into the monthly fee and the only charge will be the initial one. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
My Perfect Resume
I still waiting for my money back. No one ask me if I agree with the charges they take my money and disappear. I want my money back now! I did email the company on the 3 /03/2016. One lady write me back to said she will resolve my problem and the result more stress and less money in my bank account.
We apologize for any inconvenience you experience on our service Andrea C. We are committed to providing great customer service and once again apologize that you had this experience while using the service. We take all feedback very seriously. Please contact us directly at [email protected] so we can provide you with assistance on this manner. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
THIS COMPANY IS A SCAM! I signed up and realized that I didn't want to use them anymore, after a couple days, maybe even a day and a half. I requested for the service to be canceled and it never was... then I was charged. I requested a refund AND a cancellation (after having already requested it to be canceled) and I was told it was IMPOSSIBLE? How silly is that? If you can take the money, you can most certainly refund it... then the customer service was AWFUL and RUDE! I hate poor customer service... HATE IT! I want my refund and I won't stop until I get it. Companies like this makes me feel very ill towards the next and it's not fair.
DO NOT USE THIS COMPANY! THEY ARE SCAM ARTISTS!
We are sorry that you did not have the best customer service experience. We are very committed to providing great customer service and take all feedback very seriously. It will be forwarded to our Marketing team. We will also send you a private message so we can further assist your concerns on a private manner.
Best regards,
My Perfect Resume
I wasn't aware the website is going to take 31 euro out of my account. I was shocked when I opened my online banking account. I am very angry about it. I sent email to costumer service and I hope somebody will take it seriously. I allowed My perfect CV to take only 3 euro about, ONCE. If i won't get money returned i amready report even to police after I found out how many people this website made upset and thinking wrong about how much they are going to pay (3 £not 35)
We are sorry that you had this experience with our service. We are very committed to providing great customer service and take all feedback very seriously. It will be forwarded to our Marketing team. We will also send you a private message so we can further assist your concerns in a secure manner.
Best regards,
My Perfect Resume
When i signed up to my perfect cv, i was very happy with the small first service charge. However, i was not aware MY PERFECT CV would be taking £23.80 out of my account after 14 days. I read it was a smaller charge of around £5 a month... not £23.80. I phoned the customer service team who wasnt much help at all. The person i spoke to could not tell me why i was charged 23pounds and just said he would put in a request with the refund team for me! He then said my account was open till the end of march? I said I wanted it closed now as this was clearly a con to keep my account open and refuse to give me my rightful money back. Again I was given no real explanation and was told to look out for an email. DO NOT GO THROUGH THIS COMPANY. I WISH I READ THESE REVIEWS BEFORE SIGNING UP TO THE WEBSITE! I have also since used the pages live chat window to ask where my email is? When I put in my complaint, I just received a reply telling me TO HAVE A NICE DAY! I AM absolutely LIVID!
Greetings Kit B, We're very sorry you did not have the best customer service experience and have had that experience with the service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page in bullets, as well as on the payment and confirmation pages in a paragraph. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings to avoid unexpected charges.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best Regards,
My Perfect Resume
Created my 'free trail' to which I had to pay £3 to enable me to down load it.
Just noticed that they have then taken £25 pound from my account?... why?, if this is a free trial I never agreed to anything after the trail.
DISGUSTING
We're sorry that you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your CV and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $2.95 USD and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at [email protected] with any concerns you may have regarding your account. We also send you a private message so we can assist you directly. Looking forward to helping you achieve a timely resolution.
Best regards,
My Perfect Resume.
Awful scammers contacted my credit card company and suspended the £23.80 payment also put a block on this particular company from taking any further payments. I canceled this well within the time limit! Think I will report them to trading standards and watchdog! Need to stop these people. Preying on people building C. V's! Obviously ruthless!
We are sorry that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
I paid $2 for 14 days trial and they never told me I will be charged $35 after 14 days! I contacted them because I never used the account for one day! Trial in common sense means to try out the product and buy it later if we wish to! These guys are real scammers and when I asked for refund, what they said is no refund after trial period! Truly UNPROFESSIONAL AND SCAM. Stay away from this site.
To myperfectresume: DO NOT COMMENT WITH UR FREAKING TEMPLATED COMMENT! REFUND THE MONEY THATS WHAT I WANT AND NOT A BULL$#*!TING EXPLANATION ABOUT WHY I WAS CHARGED U SCAMMERS!
We apologize for any inconvenience you experience on our service Navaneeth P. We are committed to providing great customer service and once again apologize that you had this experience while using the service. We take all feedback very seriously. Please contact us directly at [email protected] so we can provide you with assistance on this manner. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
I paid £1.95 for what they claim to be a free CV company and then proceeded to take another £23.80 membership fee! Nearly 30 quid for a poxy cv you couldn't make it up!
Keep well away from these robbing bastards
We apologize for any inconvenience you experience on our service David B. We are committed to providing great customer service and once again apologize that you had this experience while using the service. We take all feedback very seriously. Please contact us directly at [email protected] so we can provide you with assistance on this manner. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
This site advertises by saying "create your perfect resume for free!". So you spend half an hour creating a pretty good resume, and then when you try and save it they make you pay for it, so it is actually not free. It gets better though. It said sign up for a one month trial for only $3.00, so I figured $3.00 wasn't a big deal and I had already invested so much time making the resume I may as well pay three dollars to download it. So i put my credit card info in and got my resume and was happy with it. Then a month later they charged $50.00 to my credit card for a "membership" that I had signed up for. I tried to dispute the charges, however the dispute team is "offline" meaning you can't speak with them directly. Instead, a customer service agent who claimed his department had no authority to handle the situation created a "ticket" to the dispute team who would get back to me within a few days. I received an email a week later saying that my request for a refund has been denied because the request was put in after the billing date. That was not a satisfactory reason for me and customer service could not elaborate on the matter nor would they create another "ticket". After this i felt it to annoying to put any more effort into the matter of getting my $50.00 back so I figured I would just put this review on every reviewing website to warn other people and give them a bad rating. I mean who is really willing to pay $50.00 a month for a resume subscription? Nobody needs a new resume every month, that is just their scam to get money.
We're sorry that you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $2.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at [email protected] or send us a private message here, we will be more than glad to address all your concerns.
Best regards,
My Perfect Resume.
I cancelled within days of starting my trial. I have an email from three months ago confirming cancellation but on Tuesday morning £23.80 inexplicably left my bank account! I called the 0800 number and told an administration error caused the account to be "reopened" and charged. I was told the refund would be in my account within two days. Two days later and I received an email saying I wouldn't be getting a refund because my account was cancelled after the trial period was over. Wait? The account that was reopened because of an admin error?
Avoid this business like the plague. I won't rest until everyone understands the despicable practices this business engages in.
We apologize for any inconvenience you experience on our service Axel A. We are committed to providing great customer service and once again apologize that you had this experience while using the service. We take all feedback very seriously. Please contact us directly at [email protected] so we can provide you with assistance on this manner. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
Please avoid My Perfect CV at all costs - Having recently signed up for the 14 day trial at a cost of £1.95 the service on offer is basic at best. Nothing you cannot get from standard templates readily available online. Worse still when attempting to download in Word format the templates didnt format correctly and so I had to spend 2 hours fixing the issue.
Worse still when cancelling my subscription (you are automatically signed up for a month) I was billed £23.80! I have tried to ring their helpline but have been on hold for 15 mins and have now given up.
Please avoid at all costs - Save yourself time, energy and money and go elsewhere
Hello Steven, We're sorry you weren’t happy with your experience. Our cv builder give the customer the ability to built the resume in a professional and easy way. Some people don't know how to put together a cv, some don't know what words use to start making an introduction or putting together theirs skills and work experience professionally and organize. Our builder is the great tool to have that accomplish faster than any resume builder in the market, this goes to for the cover letter builder. This service have a lot of premium futures, example of those are CV builder (client can create a customize resume with the rights keywords to emphasize their skills related to the position being applied), cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles. You can benefits of the Job alerts near your area and more futures that the customer can see in the web page.
Customer can contact us to understand better all the benefits and premium futures of the service and we will gladly address every single question or concern. As you may know our service have a price of a monthly fee to be able to use all the premium futures and we have the terms and conditions available for the customer before, after and in the process of the purchase. We explain that the subscription is auto-renewing.
The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
My Perfect Resume
Warning warning warning! Don't use my perfect Cv. They will take money from your account even if you cancel. If you've already make a payment with your card... Make sure you contact your card issuer to stop them from taking any payment in future.
Greetings Demba D, We're sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Is the cancellation is prrocess there's no way that the system can charge you any longer. Please be sure that you cancel the subscription correctly, we offer several ways to do it as we explain earlier.
We are very committed to providing great customer service and we take all feedback very seriously. It will be forwarded to our Marketing team. If you like, you can send us a private message through here and we will review you account once more, if you have evidence of cancellation before the billing date we will proceed with a proper resolution for you.
Best Regards,
My Perfect Resume
I bought the $99 this morning. It is pending in my bank already. Their site does not work, I cannot get the scroll downs to show me more examples. The IM chat guy knows nothing and was not helpful. He asked me for my CC information again because he said he could not find me in the system. There is absolutely NO help.
I want a refund- already called the bank. I would like to write a better review as I always do, but they charged me and I can't get a live person. On top of that, I am doing all the resume writing when I was paying them to do it. I emailed customer service so let's see... SCAM
Greetings Christina T, We're very sorry that you have had this experience with our service. We apologize for any problem that you had with the service and that our agents from the chat department could not fix your issue at that moment. We will be glad to assist you as soon as possible. We will send you a private message to communicate in a secure manner and fix this issue for you right away.
Best Regards,
My Perfect Resume
Called to cancel, my resume was lost, poof, disappeared into this air. The customer service said they would cancel and refund my money back on my credit card. I told them I had closed that account, they said no problem we will send me a check for the refund, I asked, "what address will you be sending it to"? Ummmmm, we will deposit it into you bank account, what? I said, how in the hell you know my back account number? Ummmmm, they said, well we will just refund the money, I SAIN HOW? Well, we will be have the billing dept. contact you within 24 hrs. I am waiting
We are sorry for any inconvenience you experience on our service. We are committed to providing great customer service and once again apologize that you had this experience while using the service. We take all feedback very seriously. Please contact us directly at [email protected] so we can provide you with assistance on this manner. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
Just to let you all know I emailed customer service early yesterday Australian time. It amazes me that they can trawl complaint sites and respond to try to protect their shoddy brand but won't answer an email. As I said before Buyer Beware
We are sorry that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
Paid about $3 for my first resume and cover letter. But 14 days later when I had completely forgotten about the website and was well on my way with my resume and job interviews I noticed that $35-$40 from my account was missing. Who would ever want to pay year round to keep a resume making account open. It's obvious that they knew no one would willingly pay so they just take an automatic payment when people have forgotten about it.
We apologize that you weren’t happy with your experience. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you have any further issues. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly.
Best regards,
My Perfect Resume
I am updating my review since MyPerfectResume Customer Service reached out to me. Originally I was highly upset about how they took $35 out of my account when I was not even sure why this would even happen. I initially had the 14 day trial they offered and then right after it ended they took money out, I contacted them right away through Live Chat and the person told me that a refund can not be issued and basically didn't even care. I was determined to get my refund since I didn't "read" anything about how they would charge me after my free trial.
After I posted a review about how upset this all made me, MyPerfectResume customer service reached out to me and said they would only take $3 off the charge so I can have a month for $3 and then they would refund me the rest (which was around $33 dollars) back to my account. The fact that they reached out to me in such a timely manner and worked with me was great. That's all I asked for in the beginning. I feel fine about the situation now that they did take action about it.
Customer Service is everything when it comes to business.
We're very sorry that you have had this experience with our service and that you feel that way about our company. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. We will send you a private message to take a look at your account once more to see if we can be of further assistance.
Best regards,
My Perfect Resume
This company is a great big rip-off! The website is very misleading and a big scam to take money for crappy/no service! I demanded that I be canceled from the so called "subscription," but no one at the company will even bother to contact me. I have reported the problem to the bank and will take the next action to make sure that I get my money back from these scam artists! DO NOT USE THIS COMPANY! IT IS A SCAM!
Greetings Patricia, We're very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. We will send you a private message to offer you further assistance.
Best regards,
My Perfect Resume
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're very sorry that you have had this experience with our service and that you haven't be able to contact our customer service department. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message here and we will assist you direclty or email us at [email protected]
Best regards,
My Perfect Resume