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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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It appears my complaint is the same as everyone elses here. Be careful of this company. Very misleading! I got scammed like everyone else did. 2 things, a) was told my resume was horrible at interview and b) don't tell me to have a nice day directly after ruining it.
They told me I had to pay 2 dollars and they've debited my account twice now for $30. They dont even ask you if you'd like to sign up to their website. Just because you had a crappy website idea and it doesn't earn money - Dont steal from the public! I am going to file a complaint if they dont reverse my $60 dollars. What kind of people run this.
It's dangerous to give people like you anyone's card details! You'll should be shut down.
Greetings Tia F. We are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the
Resume and cover letter for each position for which they are applying, and also
To avoid interruption on the service
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards
Anna
MyPerfectResume
I literally thought that I was paying like 2 bucks for a resume so at first I thought it was great. Then I noticed they charged my account 35.80 and nowhere did I ever sign up for a membership. I just called to request a refund because who knows how long they have been taking money out of my account. I'm a college student so I better get my money back, literally used the website once.
Greetings Meghan J. We are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards
Anna
MyPerfectResume
NOT FREE! 1- the website charged me and didnt recognize payment, so I wasnt able to download the document I worked on for the past couple hours, 2- the only thing available that is free is a TEXT document that is useless to anyone needing to create a resume 3- I have now received an email after requesting a refund that I will be contacted in 2 days time, we'll see what happens. Website was easy enough to use, but misleading and doesnt work. STAY AWAY
Greetings Bridgette S. We are very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to try it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
Anna
MyPerfectResume
I signed up for your website and was offered the $2 fee to print a resume. Nowhere that I read did it say that I would be charged $35 a month afterwards and even if I missed it, I still did not receive ANY emails or messages stating that a membership had started and that y'all had began to take money from my account. Y'all also charged me twice in one month. And then your company rejected my refund request. All I am asking is for AT LEAST ONE MONTH REFUND I am a struggling college student and the only job I have pays minimum wage so I either want a refund or I will take this to court and make it a bigger problem than it already is. Thanks
Greetings McKenna C. We are very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards
Anna
MyPerfectResume
Greetings John D. We are very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards
Anna
MyPerfectResume
Greetings Martin S. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experienced while using the service. We take all feedback in a serious manner. This will be forwarded to our Product Team. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
Anna
MyPerfectResume
They have been charging me for the last two months even though I cancelled back in January. I have made multiple calls to customer service and every time they tell me they put in a refund request to get my charges refunded and that someone from their "refund department" will contact me within two days. Nobody has EVER contacted me, even after multiple calls and emails.
Greetings Katie E. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
Anna
MyPerfectResume
Format was terrible. Entering iformation was difficult and it is way too expensive. Don't waste your time!
Greetings M H. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
Anna
MyPerfectResume
First off they charged me close to $4.00 no resume and then a few days later went into my account and stole $29.00 OFF MY VISA CARD WITH OUT MY PERMISSION. I WOULDN'T RECOMMEND THIS LYING COMPANY TO ANY ONE. THEY WILL SAY FREE THEN A FEW DOLLARS AND THEN THEY KEEP PULLING MONEY OFF. I SPOKE TO A GUY WITH A WIERD NAME AND HE SOUNDED LIKE HE WAS FROM A FROM A FAR AWAY COUNTRY. RIP OFF THIEVES. BEWARE DON'T LOOSE MONEY LIKE I DID. LIARS
Greetings Marie P. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
Anna
MyPerfectResume
Why would you steal from the unemployed? I hope you burn in hell!
Greetings Michael,
We are very sorry that you feel this way Michael. We are committed to providing great customer service. We are looking forward to assist you with your concern. We have sent you a private message so we can provide you with a timely resolution in a secure manner.
Best Regards,
My Perfect Resume
This website is a SCAM! It preys on college students and unemployed. My daughter was unaware of monthly $35.80 fee until the bank called us! First the website lures you by telling you to create your resume for free, then when you create you cant print it until you pay. It it says unlimited access for $2.95 for 14 days. Yes it does say you will be charged if you dont cancel in 14 days but I am guessing from all the complaints that most people are unaware of this. These kind of subscriptions should be Illegal. She never used the website after the initial time and they will only refund 3 months. She was charged for 6 months in total of which she never signed in to the website. She is a college student and cannot afford this but obviously MY perfect resume does not care - they only want to tell me it says it in their terms and conditions. If they were a reputable company they would refund the entire amount based on the fact it was not used and she didnt realize she was being charged. Maybe you should consider changing your policy so that you have to opt in to the subscription instead of opting out?
Greetings June,
We are very sorry that you feel this way and had this experience. We are committed to providing great customer service. We are looking forward to assist you with your concern. We have sent you a private message so we can provide you with a timely resolution in a secure manner.
Best Regards,
My Perfect Resume
I have paid the initial fee of £1.95 then asked to opt out of scheme then low and behold you take £23.90 from my account i would like this money repaid into my account asap thanking you in anticipation
Greetings William T. We are very sorry that you have had this experience with our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
Anna
MyPerfectResume
I never got an e-mail asking me to opt out of any service. I did a one time transaction and was not expecting that this fraudulent company will withdraw $35.80 without my consent. They lied that they will refund me but they never did.
I have e-mailed, called them severally and from the reviews too I know they will come up with this response "Anna B. Greetings... We're sorry for the inconvinience. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account..."
All lies! Intellectual modern day thieves, my prayer is that no other innocent job seeker falls into your hands. Very soon, I pray you will pay for all the heart aches and unexpected money you have intellectually stolen from peoples' account. Your Organization should be shut down because you are taking advantage of people who need a resume urgently, who innocently pay $2.95 not knowing you are going to creep into their account to withdraw several $35.80 dollars all in the name of 'opting out of subscription' that they did not ask for or even use. Most people whose accounts are not set up for daily alerts, end up losing hundreds of dollars stolen by this fraudulent company. Don't ever put your credit card details on their website or any thing that has 'my perfect resume on it'. They are perfect thieves and unanticipated evil!
Greetings Damilola,
We are very sorry that you feel this way and have had this experience Damilola. We are willing to assist you with your concern. We are committed on providing great customer service. We have sent you a private message so we can assist you in a secure manner.
Regards,
My Perfect Resume
Hi I was charge for the service on 21/3/16 for USD2.95. But I was again charged on 5/4/16 for USD35.80. I dint use it at all. Can I know why i was charged? Thank you. Sauda
Greetings Sauda S. We're sorry for the inconvinience. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium features of the service we offer customers a 14 days access for $2.95 USD and we provide the information that it will auto renew after the 14 days and that it can be cancelled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed in providing our customers with a great customer care and once again we apologize for any inconvenience that you experienced while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
MyPerfectResume
I have been charge £23.00 for nothing they are pure scam they take money from your card. Don't use it anyone
Greetings Jackeline L. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experienced while using the service. We take all feedback in a serious manner. This will be forwarded to our Marketing Team. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
MyPerfectResume
"my Perfect resume" is a total scam. As soon as you click on the Create my Resume" button you "agree" to the terms and conditions. Even when you read through every term (of which there are many) nowhere does it state that you will have a reoccurring fee of $35.80 until you call to cancel your "subscription." They should be ashamed of themselvesthey are no less than thieves.
Hi Karen R. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
MyPerfectResume
This website is a shame. I was only requesting a one time use only for 1 euro29 in February and I was charged 29euros today, 3 months after for a subscription I have never asked. When I tried to chat with one of their customer representative, Hector, he was very rude told me to contact my bank and then closed the chat without notice. I would really appreciate having a real answer and my money back. People: do NOT use this website, use your time and create the resume yourself.
Julien F. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
MyPerfectResume
I used this site once to make a resume a year ago. After using this site they automatically signed me up for a membership and have been taking fees out of my account that I used to pay for my resume. I had no idea until I was going through my bank app. After I addressed this with the company they pretty much let me know to read the fine print. If you want to be stolen from, use this site. (Scam warning, fraudenlent charges, identity theft, fraud.)
We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
MyPerfectResume
Just like some other reviews, I have to agree this website is a scam. Upon completing my resume with them I paid a fee of $2.95. I am not one who wants a "membership" with online services such as this one, and when I read the fine print, stating a monthly fee of $30 something dollars would be automatically withdrawn from my account, I immediately wanted nothing to do with it so I canceled. Unfortunately, money was taken out yesterday (nearly 3 months after I initially started the process. I had to go back in and cancel it. When I called customer service this morning, they said I only canceled it yesterday and there was nothing they could do. I clearly had not been active with my account, but he said there was nothing they could do. Avoid this website if you can.
Greetings Brittany W,
We are very sorry that you feel this way and have had this experience with our services Brittany. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
My Perfect Resume
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry that you had this experience with the service Lisa. We are very committed in providing great customer service. May you please contact us at [email protected] so we can assist you on the concers or doubts you may have regarding your account? We also went ahead and sent you a private message so we can assist you in a direct and secure manner. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
MyPerfectResume