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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I work at a call center for State Farm so I know the struggle of dealing with hard headed/disrespectful people. The guy the guy that helped me Ariel Cordero from Costa Rica is a great example of costumer service. I hope he gets paid a good amount of money by this company because I know outsourcing is a good way to be cheap for companies in the US. Anyways this guy was awesome.
He helped me resolve the miscommunication. He also asked alot of questions and was very nice. He made sure i wasnt on hold to long bye asking questions witch is great. I think we solved the problem... And he help me get my refund back
Hello, Cynthia:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
My perfect resume is user friendly! Customer service is perfect! I recently had to contact customer service and i was extremely impressed with the professional, friendly, informative and prompt responses. Thank you Lenni for assitance!
Hello, Melodie:
You're very welcome! Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I had to call customer service today and cancel my subscription to MyPerfectResume.com due to some personal issues that led to me leaving the world of employment. I called in and I spoke with Armando Campos. He was very personable and very helpful. He explained all the benefits of having their service and offered me a few different discount options to see if they'd help alleviate the economic situation I'm in due to my unemployment but I explained that it might be some time before I can search for employment again. I will definitely sign back up for MyPerfectResume.com when I'm ready to start applying for new jobs. Armando definitely did his job (trying to retain the customer) but he was never pushy or forceful. I appreciated his help and give him very high marks! Having been a telephone customer service operator I'd like to thank Armando for going above and beyond and making my experience pleasant despite my cancellation and thanks for issuing me a refund.
Sincerely,
Brenda L Wood
Hello, Brenda:
Reviews like this really make our day.
We’re thrilled to hear that Armando was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your positive comments.
Perfect Resume was excellent in helping me transition my experience in military to a civilian resume. Great customer service experience on the phone
Hello, Theresa:
Thank you for taking some time to review us!
We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
Wonderful tool. Sam did an amazing job answering my questions and offering other services to accommodate my needs. Thank you!
Hello, Crystal:
You're very welcome! Thank you for sharing your experience with Sam, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I've been using My Perfect resume for over a year now with out a single problem. Ariel is a great customer service representative. Thanks, Isaiah Holloman.
Hello, Isaiah:
You're very welcome! Thank you for sharing your experience with Ariel. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
My agent, Lenny, was beyond helpful. He made sure to listen to my concerns & give me a solution for all my problems. He was PERFECT!
Hello, Bonnie:
Thank you for sharing your experience with Lenny. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Have tried to cancel my subscription 4! Times now. But still no response. Have filled in the questions-form on their page, and also sent two emails from my own mail. Wanted to cancel becase i noticed they had billed me automaticly. Hate bad customerservice! It's 2019... I's not that hard!
Hello, Lisa:
Our #1 goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we sincerely apologize, we want to thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
We’d like to help you address your concern so you can have a great experience with us. Please send us an email to [email protected] make sure that you include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume.
By far the worst customer service. This company should reconsider their approach considering that the are a online business. Had I read the reviews I would have never used them. Ronnie is flat out rude and should definitely be taught the value of customer service.
Hello, Art:
On behalf of MyPerfectResume, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent, we realized that he was unmannerly in solving your issue. We understand your frustration at having to be misled.
At MyPerfectResume, we pride ourselves on giving our 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We will also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I contacted MyPerfectResume to see if I could get a refund for a review of my resume. I accidentally had three resumes uploaded and only wanted one of them reviewed. At the time, I was charged for all three. I called and talked to David. He was able to understand my concern and was able to give me a refund for two of them. I appreciated this very much. Very good customer service.
Hello, Mark:
We’re thrilled to hear that David was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
The ease in which I was able to create my first resume in 30 years was incredible. I also love their search engine. I would suggest to anyone give them a try. You will be pleasantly surprised. They also have EXCELLENT customer service! Johnny was kind, courteous and very caring.
Hello, Anna:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
After 57 years in nursing, this was the 1st time that I needed a resume. I am not intending to ever enter the work force again, but am going on a medical mission and it was a requirement. I was at a loss as to where to start and finally ran onto your website. It was easy to navigate and had all the prompts that I needed to describe my proficiencies and work history. I was able to edit, adding and subtracting, the information that applied to me. Today, I called customer service to cancel my subscription and Estaban Segura provided great customer service-he was most helpful in cancelling my subscription for me and sent me a confirmation that it had been done. Thank you for your service, Esteban. As a side note, the site listed job openings in my city and had I been looking for work, I would have pursued a couple of them.
I called into customer service today because I was billed a months worth of subscription service, but I had called the ending of 11/18 & was told by a previous representative that my subscription would be cancelled and that I'd wouldn't be billed. I called today to figure out why I was charged. The representative, Josiah Mcwatters, was phenomenal. He was patient, clear, detailed and very helpful. He walked me through all the processes of what a correct cancellation would have been, he tried tracking down my previous calls and found no records & by the time when I asked about the charges, he was already proactive in having initiated the refund before even asking. He had answers already for the questions I would ask. He is very seasoned in the job of customer service & as someone who works in the restaurant business, it was a breathe of fresh air to have been helped so quickly and efficiently! 5 stars for Josiah and hope you folks know how effective it is to have team members like him! If all folks had the proactive problem solving skills like him, I think delivery of service would be phenomenal! If he hasn't had a pay raise, he deserves it, if he's up for a supervisor position, award it to him! All jokes aside, I hope he knows how grateful I am for his help today. What a great way to start to the New Year! Mahalo Josiah! - Mr. Kila
Hello, Darius:
Thank you for taking the time to review us!
We’re proud to know that our agent Josiah was able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
Not only was the site very easy to maneuver but it it had a list of almost any job title you could imagine, with tons of job skills to choose from! Just a few clicks and you had a beautiful resume fit for any job or skill set! I definitely recommend this site to anyone! And the customer service is superb! If you have a problem with ANYTHING they will go above and beyond to help you out! Thank you Gary Moya!
Hello, Cherie:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I had a weird situation come up and Josiah really tried to work with me and get it handled. He was polite and made me feel like my problems mattered and went out of his way to fix them. I appreciate his help and time!
Hello, Ellaina:
Thank you for sharing your experience with Josiah, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I was takin good care of and was help fast and Professionally. They Gentleman was able to fix the issue with little to no troubles and was able to convince me to stay with your company for another month
Hello, Trevor:
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
Although Lenny was very professional and courteous, he liked to do more of the talking rather than listening and wouldn't simply take my request and leave it at that. So I ended up bargaining a deal that I will still have to call to adjust another day.
Hello, Amber:
We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. Our #1 goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we sincerely apologize. If there’s anything else we can do, don’t hesitate to get in touch with us.
The customer care operator who attended to me was exceptionally polite and helpful. She attended to all my needs immediately and I am very impressed with the service. The resume builder has helped me immensely.
Hello, Ijeoma:
It’s great to hear that you’re pleased with your resume and our services. We hope it makes all the difference in helping you get the job you desire.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Baruc:
Thank you for sharing your experience with Ariel, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!