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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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You believe that you are making a one-off payment, but the site also initiates ongoing, regular payments that are not communicated clearly to you. They include details of the recurring payments in small print in the terms and conditions. In principle the information is available, but in practice, it is presented in a way that is likely to go unnoticed.
They are misleading about the costs. It's obviously a fraud.
Humberto Coto, was very helpful and took the time to explain extra services.
I wanted to cancel, but he did explain other benefits.
Hello, Rosario -
Thank you for sharing your experience with Humberto. We're excited to hear that he was very helpful as well as took the time to explain all of our products and services, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I tried MyPerfectResume once before and loved the ease of the website and templates offered. I ended up cancelling because I was successfully hired at the job I applied for & felt that I no longer needed the service.
I liked MyPerfectResume so much that I came back! I highly recommend if you're looking for a professional yet unique way to have your experiences and skill set stand out to your next employer(s). If you have any questions at all, their customer service team is absolutely wonderful and help will work with you to accommodate the needs at hand.
Hello, Tiara -
We appreciate the positive feedback and we’re glad we were able to help you in your job search. Congrats on the new job btw! :)
The guy who helped me with the cancellation on the phone was kind and helpful. Unfortunately, at the end he offered to send me an email that would tell me about a deal for $4.95 for a month of continued service. I told him to go ahead and send the email and I would review it. Instead of giving me an email to review, they went ahead and charged my account the $4.95 which was not what the customer service rep had said. Disappointed.
Hello, Jess -
We're sincerely sorry for the negative experience and for any confusion that this might have caused you. We pride ourselves on giving 100% every day to ensure that each customer’s needs are being met. We are aware that we may have let you down. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We’d love to help you with this so you can have a great experience with us. Shortly, you will receive a direct message so we can look into what’s happening for you.
I usually don't pay for my resumes I get it done for free but I decided to try this out because I notice how convenient it was. I love how It gave you examples on what to write, making it sound very professional and I loved how quick and easy it was. I will definitely be using this again. Thank you
Hello, April -
You're very welcome, and we're so happy to hear that you found it quick and easy to use!
We hope it makes all the difference in helping you get the job you desire. Best of luck!
Very useful website easy to use and create professional quality resume. The cancellation process is an easy. However my service rep Josiah was quite helpful and efficient with providing new promotional offers. I'm thinking on reconsidering subscribing to the new promotions..
Hello, Sukee -
Reviews like this really make our day!
Thank you for trusting us with your resume. We’re beyond thrilled to hear that our agent Josiah was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
Easy to follow, straightforward way to create a modern resume. I got hired quickly, should have cancelled sooner, but overall, cancellation was simple. I was complimented on the great layout of my resume, and I think it was money well spent.
Sally, representative #1035, was very kind, professional, and helpful when I got to cancellation.
Hello, Anna -
Congrats on the new job!
We appreciate the positive feedback about our resume builder and we’re glad we were able to help you in your job search. Best of luck on your first day!
The customer service was absolutely horrendous. The representative constantly tried selling me products after I told them Many times I didn't want them. In fact I even told them I didn't want to spend money on a subscription in the first place and yet they still tried to get me to keep my account active. All I wanted was to cancel my subscription, and I told them that many times. This was an extremely frustrating experience and I will never deal with this company again.
Hello, Travis -
On behalf of MyPerfectResume, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent, we realized that it was unmannerly in solving your issue, and when you asked to cancel the account the agent proceeded differently. We completely understand your frustration at having not been properly directed and even greater frustration at having to be misled.
We pride ourselves on giving 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We'll also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I had a miscommunication error in signing up and Ronald (#944) allowed me to explain and corrected the situation right away. The service also did a great job on my new resume! It looks great!
Hello, Tina -
Thank you for sharing your feedback about our agent Ronald. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Website very easy to use and create professional quality resume. And I was bale to easily cancel my subscription without a lot of hassle or wait. Service rep was very cordial and efficient.
Hello, Jon -
Thank you for trusting us with your resume! We’re happy to hear that is was as easy as 1, 2, 3!
It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you deserve!
Sergio Munoz help me reconsider my refund idea. He gave me the choice of half a refund, but half a price membership. It was just to good of a price. So, I ended it purchasing it.
Hello, Melo -
Way to make our day! Reviews like yours keep us going.:)
Thank you for sharing your experience with Sergio! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, please let us know!
My new resume was completed quickly utilizing the guided process. It was a perfect representation of me on paper. It landed me a job within a week. I wish I had known about it sooner.
Hello, Tina -
We're glad we were able to assist you in creating your resume and thrilled to hear it was a quick and painless process for you!
That's for what we strive for. Hope to see you return soon, Tina!
Sarah was nothing but helpful and kind to me. She provided such great service and seemed genuinely interested in what my problem was.
Hello, Kristy -
We’re beyond thrilled to hear that our agent Sarah was able to help you with your request and provide you with excellent service. We’ll be sure to let her know your comments.
Was only looking to have a single resume and not the full subscription and David helped me through it without a problem.
Hello, Miles:
Thank you for sharing your experience with David - we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, please don't hesitate to reach back out!
Sally, #1035, worked very hard to find the account that someone else opened using my credit card. She could not find all of the charges that show on my card statements and none of the businesses' dates coincided with mine, but she did her best to give great service.
Thank you for sharing your feedback and for giving us a great rating.
The service was a great help to me in building my resume. David in customer service was a great help. Will recommend to friends and co-workers.
Hello, Tyler:
Thank you for sharing your experience with our agent David. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
He's great very helpful and knowledgeable will be back. Been with my perfect resume for years and I'm very happy you guys offer these services it has made my job search fun unlike the rest. The cover letter services have also been amazing I was unaware of them until the agent on the phone told me about them. Very affordable because I'm a student I appreciate the rates.
Hello, Kyla:
Thank you for trusting us with your resumes and cover letters! We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I had a problem with my account, getting access to what I was paying for. Customer service was outstanding, got me access to my account and managed to decrease my subscription cost all in just a few minutes. Jerickson far exceeded my expectations. I also love the ability to change my resume format without having to retype everything every time.
Hello, Wendy:
Thank you for sharing your experience with Jerickson. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Nicholas was great - awesome customer service and very helpful with my concern today - went over and above to help! Thank you Nicolas :)
Hello, Jackie:
Thank you for sharing your experience with Nicolas. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Tricked into monthly membership, not right, not honest
I am seeking full refund, called customer service and they are dishonest
Hello, Nasreen:
We appreciate you sharing your experience with us. We strive to deliver A+ customer service and apologize if we haven’t met that standard. Shortly, you will receive an email from us so we can look into what’s happening for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Anca -
We're deeply sorry to hear that you feel this way about our services. We’ll be more than happy to help you address your concerns so you can have an amazing experience with our company. Shortly, you will receive a direct message so we can look into what’s happening for you.