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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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STAY AWAY
It says its free, but when you do all the work on the resume and what to print then it asks you to pay a little fee of $2. But once you enter your account number they will start charging your card around $34 monthly. They refused to refund, wasted my time over the phone and said i had agreed to a subscription which i had not at any point! Its a scam
One advice, DO NOT USE THIS FAKE APPLICATION!
While i am checking my credit card account balance it shows that they stole from my card 23 euros after a while from editing my resume and paying as required the 3 euros! IDK how it happened while my card details doesn't saved!
What a shamee!
We are sorry for the inconveniences this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
The first time I called to cancel l, it took 6 minutes before I gave up. The second time I called, it took 8 minutes for them to finally answer. Why can't I manually cancel instead of waiting 14 minutes for someone to finally answer?
Hi, Roderick! We apologize for the prolonged waiting time! We will take notes on your feedback and look into what modifications can be made within our team, so this may not happen again.
They charge you without prior information! Last but most important, you will spend the time filling your resume on this website, but you cannot download it unless you pay, even for a free trial time. Therefore, it is a scam and later they use your card's information to charge you 23 E monthly without prior notification. Don't ever trust them. When I tried to call the customer service, this is how they respond:
Hi! We apologize for any inconveniences this may have caused you. We want to take this chance to clarify what we offer at MyPerfectResume. We offer a free basic access account that will permit you to download a plain text version using our examples and tips. However, if you want to print, download or email a professionally formatted document, you must subscribe to our premium access account.
If you decide to subscribe to our premium access, know that we offer a 100% money-back guarantee for our 14-day trial if you are not fully satisfied with our products and service.
Please feel free to contact us if you have any questions or doubts. Have a great day!
I was under the impression that I selected $2.95 to print a resume without signing up to a subscription. Turns out that $2.95 is how they get your cc info to charge you $23.95 14 days later for a subscription. Their response to me when I messaged them to get my money back for a subscription I didn't realize I purchased was basically - "Oh well... You have our services for the next month but the good news is you can cancel your subscription and not be charge next month". BE AWARE!
We are sorry for the inconveniences this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I used this website a few years ago to download ONE resume for my freshman year of college... I got charged FIVE times and the customer service was rude about it. Not only that but the resume sucked and honestly could not convert well to PDF or Word without significant design changes. Fast forward to me entering me senior year of college I see on my bank statements charges for a subscription that I had not started. The subscription cost was 23.99 and I had a full bank investigation because I thought it was fraud... it was not. They only refunded me three charges even though I they messed it up for 8 months. Horrible place. Just look up how to make one and use Google Drive resume outlines to make one that is SO much better.
Hi, Ashlee! We are sorry for the way you feel about our builder and for any inconveniences we may have caused you.
We'd like to take this chance to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact us at: https://www.myperfectresume.com/contact-us
I had a very bad experience with this company
First they asked me to enter personal information, then they sent me exactly the same information in the form of a PDF file and I paid the requested fee and that was it.
And after that, I received no service, help or any news, and I was surprised to find that my debit card is reduced by about $ 24 from next month, When I protested, they said that you have already registered automatically and you have to pay, and when I ask them to cancel my membership, they left me the next month not to return the deducted money
Our apologies for any misunderstanding; however, all users must agree to our terms upon registration since we display this before submitting a purchase.
To clarify, all of our subscriptions are auto-renewing. We have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and lastly, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion. If you have any other questions or concerns, just contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
They will mention the resume templates are free and after I spent an hour building a resume I was told I need to become a member. A month or so later $34 was taken out of my account without any notification that payment was about to be due. When I went to contact them the number is not connected. Probably the poorest service I've ever experienced.
HI, Keely! To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
We are sorry for any inconvenience we may have caused you!
When you decide you no longer want to use their services, good luck cancelling your membership. There is no option to cancel your membership from your account login. They provide you a customer support email (to which I still have not received a return email after several days) and a phone number (which I have been on hold with for the last 35 minutes). It almost seems like it is by design that it is difficult to cancel a myperfectresume account. RECOMMEND NOT GETTING INVOLVED IN THIS SCHEME
Hi Chandler! We are sorry for any inconveniences this may have caused you. We invite you to contact us through social media, so we can assist you with canceling your account or anything else you may need.
At MyPerfectResume, we strive to provide excellent customer service, and it's what we want to offer you.
We look forward to hearing back from you soon.
Have a great day!
I asked them to cancel my subscription and refund me the money. They ok they have canceled it on March 3rd, today, March 16 they deducted $34 from my bank account.
Our apologies for any misunderstanding with our Customer Service Team in regards to your inquiry, Sakshi.
Unfortunately, we’re not aware of what happened during your interaction so, in order to be able to review your case, we strongly suggest that you please contact our support line so our Customer Service Team can help you with anything related to your account or escalate it if necessary.
Easy guidance through websites and product choices, great overall experience
Reviews like this really make our day, thank you!
You advertise free resume templates, but then charge me to download and print my resume. False advertisement.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Lol they sell you a resume template for $2 after you pay they send you an email that goes to your trash (you really never see it) letting you know that you have committed to a monthly subscription for $30. When tried to get a refund they push you so hard to commit to a $1 monthly subscription and avoid completely to acknowledge if they can or not give you a refund. As soon as you tell them you will contact your CC they tell you that its ok to do a refund and hang up on you really quick.
Be aware!
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I really found this resume creator extremely helpful
Thank you, Denise, for your review, glad we were able to help.
Very good, is one if the best tools that I have used
Thank you, we're always here to help whenever you need us.
When I signed up for the site, I made it clear to cancel my subscription at the end of the month, not be billed every 4-weeks. I work two part-time jobs and am unable to check my bank statement on a regular basis.
I was finally able to go through it in full and discovered they have been charging me not to my knowledge for the last 5 months. I've received no notification of billing in my email, text, or though the site itself in the form of a receipt. They've just been taking the money from my account without notifying me in any form.
I tried to request a refund and they only offered me 50% of the last month, that's unacceptable as I haven't even used the site since signing up. I know this seems like a case of being absent minded. But I am certain I made it clear to end my subscription at the end of the first month, so I haven't been looking for it. It's extremely unprofessionally to keep charging you without notifying you, almost criminal.
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I didn't get refund after cancelling the membership. According to them, they will give you refund on cancellation if you would cancel within 14 days but i didn't get that. Worst service ever i had. I will not recommend anyone to make resume here.
We’re very sorry if this caused inconvenience for you, we'd like to take this chance to explain that if you did not receive a cancellation confirmation email that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
At your earliest convenience, contact our Customer Service Team and they will be more than happy to review this for you.
I wish it was upfront about needing payment before I entered all of my information.
We appreciate your feedback, Daniel.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Honestly, I'd give it a five star but I don't have any experience with any other online company. I am blue collar and was needing a resume for a remote job application. I was intimidated by the process not knowing how to build a proper resume. My Perfect Resume was incredibly easy to navigate. I got a call back quickly, so we shall see what comes next.
Thanks so much!
Dane
Thank you for the review and for rating us four stars, Dane!
It was easy and fast to create my resume and I love it!
Thank you for sharing your experience with us, Sabrianne!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us