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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I paid 2,95€ to have my CV ready, after that I never used the website anymore and after a month I found out that they charged me 22,95€ without any advice!
I stumbled across this website and thought I would give it a try.
The website, (www.myperfectresume.com) had a 14 day trial package for $2.95.
It mentioned that users would be able to print off resumes, cover letters and other important
Documents as much as needed. I attempted to print my resume 10 minutes after I signed up but had no such luck. I called customer service and spoke with Mark, but again was not successful. I proceeded to tell Mark that I wanted to cancel my 14 day trial package. (This website said that users can cancel their membership anytime by calling customer service or by e-mail) Mark then proceeded to tell me that I would need to e-mail my perfect resume if I wanted to in fact cancel this membership.
This website is very misleading!
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
I never signed up for a subscription. I hate and avoid automatic payments at all costs. In Nov they billed my account for, 45 cents 4 times... Phishing to see if they could get money. Then from Jan 2022 till we caught it they have been billing $23.95 every month this year. Now Oct 2022. I am having my bank look into charging them back and fraud charges. I will also contact the FTC and show them the many people in the same boat being scammed. Can you say class action Law Suit?
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
David is amazing, he was very helpful and very kind, this is a really good application, the prices are okey
Thank you for this glowing review for our agent David!
Took me 4 calls to get my FULL refund back. They took out $35 without letting me know and then only refunded back half. By the last call I almost coudn't control my laughter. They all parroted the same thing. He was going on and on about how an offer was only on the table for that day I had rung up 3 times previously on different days (thats how long it took to get my refund) and they all said the same thing. Oh well whoever gave them that script to read is ridiculous and I quite honestly feel sorry for them having to read it out. This review was all written out while the guy was talking as well. And I had time to make a coffee its laughable really.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I had the opportunity of speaking with Stanley who was kind and understanding of my situation and made sure that my account was reactivated with no questions asked. He also gave me some great support with a very positive and understanding way of handling our call. I appreciate the kind of service that not only gets it fixed but also shows some empathy! Thank you Stanley for making a bad day that much better!
Thank you for the kind words! Our mission is for you to be successful, and we are glad to contribute. Let us know if we can assist you with anything else in the future!
Thanks to this website I was able to create a professional resume and cover letter easily and land a great job. Thank you
Reviews like this make our day! Count on us, always!
Never taken their subscription. Just made one time payment of 2.95 dollars. Thereafter they withdraw three payments of 34.95 from my credit card without any authorization, service or subscription. Felt very painful to lose hard earned money to fraudsters.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I called saying I wanted to cancel my membership and he made it this whole hassle of me trying to communicate to him that I didn't want to take the discounted rate, I just wanted to cancel it completely. I wish there was a way to remove my credit card information from this website because I've gotten so many emails from MyPerfectResume during the course of that phone call, I'm still not sure if he got the message and is going to charge me!
Hello, we are deeply sorry that this was your experience with our service. At MyPerfectResume, we always want our customers to have the best possible experience with our products and services, and we would love to see if we can find a way to make that happen. Please, at your earliest convenience, contact us through private messages to discuss this in more detail.
Thank you! Have a great day!
I signed up for the 2 week trial and I meant to cancel. I canceled one day after the subscription charge and they would only give half a refund for ONE day. I can understand if I was half way into the month, but penalizing me for half the money for one day is absurd.
We apologize if this caused any inconvenience. We want to take a chance to explain how our services work, so there won’t be any future misunderstandings.
When you sign up for our services, in the 14-day trial manner, you enroll in our monthly subscription service. We explain in our policy that you may cancel this at any time. If you don’t go ahead with the cancellation, you authorize us to charge your credit card every four weeks at the regular price of your subscription.
As for our refund policy, we do not offer refunds if you cancel your subscription service after the 14-day trial. Please refer to our Terms and Conditions page for additional information on this matter.
If you would like to be assisted by our customer service team, please get in touch with us using this link https://www.myperfectresume.com/contact-us
The resume builder is super easy to use but I had payments come off my credit card even after my email request to cancel the service. I sent an email to cancel my trial but found out you need to ring their service desk.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
So I sent them an email several weeks ago to cancel. NO reply. Tried again, this time it wouldn't even send the message. So I called. The service representative tried to sell me at least 2 different plans for varying prices instead of just cancelling. BTW the monthly cost of the plan I was on was the YEARLY cost of another plan, and he wouldn't even switch it over to that one for free. Crappy service, I spent way too much for something I never used.
Hello! We are sorry for the inconvenience this may have caused you. You can contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us, so that we may assist you if you have any other queries. We apologize for any confusion and issues.
You has withdrawn my money from the bank account although I decline the payment
You are thief!
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
I cancelled the account the same day I created it and now I was charged $24 almost a month after using the service. I know it was cancelled because I just cancelled it again and it was the same process.
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
Have a great day!
I canceled this service twice and still got charged an extra 48$. If you cancel this site they will make you hit cancel my subscription 4 times to actually cancel. And they will hide it so you can't find it. Don't buy the "free trial" because it is impossible to cancel. They also charge your card at 1 am so that you won't see it. This is the first review I have ever left ever.
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
We purchased the $2.95 charge to process of a single resume and only used MyPerfectResume.com the one day. We find that we've now been charged $23.99 for the last 3 months. They are another company that gets you into an automatically repeating charge that isn't clearly indicated on their website. They agreed to cancel the account but only after offering us a continued discount price of $12.99 a month and then $4.99 a month, but unlike the other reviewer they never offered to return the charges already on our credit card. Another reminder to check very closely the fine print before paying for anything on a website you haven't worked with before.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
1. Suck you in with falsities then make you subscribe to get your self created resume back or print.
2. Trap you in plan by making account as hard as possible to access.
3. Stores information even after canceling.
4. Inadequate and rude customer service.
5. Overall no more help than a free template and then you have to deal with all of the above.
Worthless, useless service.
Hello, we are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please, send us your account details or contact information, so one of our customer service representatives can contact you.
Thank you! Have a great day!
I would give 0 stars if I could. I was scammed out of $23. Don't use this site. I applied for a trial. I felt fine spending the $2.83 to use the service. Suddenly I was locked into a year long membership where I'm play $23 a month? Tried to cancel twice via the website, but you have to call to cancel? You're going to be routinely charged if you use this service. When I called they would only give me an $11 refund despite not having used their services more than the one time. Utter bull$#*!. GIVE ME MY MONEY BACK
We are sorry for the inconveniences this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I have never met an online company that was pleasant, kind, and understanding when it comes to refunds until I met myperfectresume. I'm currently in a financial rut and was unaware of the monthly subscription price at the time, so I sent the site an email asking if there was a possibility I could receive a refund and the help I received went above and beyond my expectations! I was able to quickly get on the phone with a representative and he told me that they would be glad to refund me the amount and they surely did! He also gave me more information concerning cover letters, resumes, and more. He even offered me a discounted monthly subscription price if I wanted to stay longer with their company in order to create a cover letter. When I tell you that was one of the best customer services I have ever experienced, I truly mean it. That guy did an awesome job and I was glad that I got a chance to speak to him.
Reviews like this make our day! We are pleased you had a great experience with our Customer Service Team and our builder!
Paid $2.95 for a trial period (price to go to ~$24/month) after that. CANCELLED plan the NEXT DAY... but still got charged $24. Not sure why anyone would need to keep paying that much for a one-time resume (high school student project) but I guess that's how the company makes their money.
We’re sincerely sorry for the inconveniences this may have caused you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation via email, your account was never actually canceled or that something might have happened during the whole process.
Since our customers are our top priority, we would love to assist you in this matter. Please, at your earliest convenience, contact our Customer Service Team, so we can review your account and all the actions are taken on it, to see if we might have missed something.
If you have any additional issues with your account, you might also contact us through social media, as we would be happy to help you.
Using this link you might send an email or call us: https://www.myperfectresume.com/contact-us
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us