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My Perfect CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
My Perfect CV - CV builder Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
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Its a quick and easy site to use and helps you create the CV that is tailored to your skills and particular job field! I would recommend highly!
Although calling itself a free CV builder, you can't actually access anything unless you pay - so you can spend a couple of hours writing it up just to have it ask for money at the end
HI Joe,
Thank you for your feedback and for sharing your experience with us.
When starting to write my CV, i didn't realise that you had to pay for it. I decided to go for the monthly option but it taken 59 pounds out.
I rang Customer Services and they refunded my money and give me a month at a good rate
Very happy
Hi Claire,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
I needed my old CV dolled up, the format looked ancient. So I googled it, found MyPerfectCV and got to work. Site works well, good templates, no bugs or errors. Then when it came to downloading my CV they asked for debit card details and gave a 14 day free trial. (I knew it was coming) So I did that and then (of course) forgot to cancel before the auto-subscription kicked in. I logged on to their Live Chat and pleaded for mercy (I was only a day late and there was no pending transaction showing on my bank statement). The assistant asked me for feedback, I responded favourably, then he offered me a massive reduction. £3 a month down from £16.95... And so I reasoned, that since I really should be more proactive in my quest for new work (and don't the weeks fly by so fast) I decided I might as well stick around for a month or two. Their swanky CV and cover templates could make all the difference! ;)
HI Daniel,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We wish you the best in your job search.
Avoid this site as you will spend ages filling in the details of your C. V only to find you have to pay. Monthly apparently. Luckily I stopped half way through as I was suspicious that such a slick site could be free. I would have given no stars at all!
We appreciate you sharing your experience with us, Mike. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Had trouble changing font and colour in two sections of my CV and Marcos had it sorted within five mins... very happy overall with ease of site and the availability and knowledge of live help team... thank u
Thank you for sharing your experience with Marcos, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
The actual site was easy to use they are really helpful with information on review of my CV. When I had to cancel my customer service guy Marcos So stressed Figueroa don't know if that's his real name or not you never know with the online help thing s but he was great really helpful made the process quick and easy.
Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch, Gemma.
Fantastic help with CV lay out, styles and content. I put together a an amazing CV in no time. Very good with working on cVs from scratch. Also very easy to upload older, existing CVs and improving/editing them. I could not recommend "My Perfect CV" More!
Thank you for taking some time to review us, Silvester! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
Very useful for helping you contruct your CV. Guides you through each step, ensuring that you get all relevant information in. Gives you great pointers to know what companies are looking for.
Thank you for your review, glad we were able to help, Chris.
Will be contacting the fraud department of my bank tomorrow, they took £17 out of my account for a free service. Thieves.
We appreciate you sharing your experience with us, Tracey. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Before I signed up for the paid service I read some reviews. Most were negative but I liked how my CV turned out and couldn't find a way to get it off the site without paying. Then I saw something interesting on the site and that's when I realized.
Most people don't even bother to read the not-so-fine print. Most people here are whining about charges but I read them right off the first email I got. It tells you to cancel before the trial ends if I don't wanna get charged again.
You know what I did? I cancelled it and all was good. I get the site is meant for people that don't know a whole lot about Word and things like that (like me) but these idiots don't even READ. It's a miracle they have any money in the first place.
We appreciate you taking the time to write this review, your feedback will help us provide an even better experience for our customers, Ed.
I contacted customer services with a query and my questions were answered immediately by a very courteous and professional representative.
I would have no hesitation in recommending this service.
Our team prides itself on providing top-notch customer service and your feedback helps us tremendously, please let us know if you need any help in the future.
I have reported this as a scam and fraud as it genuinely is. Their "trusted partners" on the website of the 6 on there only 2 exist and the 2 that exist have no link or knowledge of the existence of this company. The terms and conditions state "if you purchase any services from us either on a one time basis or subscription, you are giving third party vendors permission to store your PAYMENT INFORMATION!" This company, of which I have no knowledge, has my card details and has taken 8 x payment of 23.80 sometimes more than once a month. When I enquired as to their registration number, which they are legally required to provide me it took 45 minutes to get a response. At this point they have come up with a company called Be Bold registered in Orpington and told me they were an affiliate company. When I checked this company there are no registered affiliates. Therefore their terms and conditions are a load of BS. Get your money back, these guys are fraudsters! Clearly the 5 people that rated them 5 stars work for them because I know that no one could possibly rate these thieves with 5 stars.
We appreciate you sharing your experience with us, Lucy. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
You fill the form to make your free CV, which is after all not free...
So ok, you spent some time building it, you pay the one off...
Except it is not a one-off, it is a subscription.
So, when you look for a job, you are so rich that you will be paying £16/month just to have your CV kept on their system? What a joke! And what a SCAM...
We appreciate you sharing your experience with us, Oli. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I was initially given the impression that creating my CV would be free, then a fee of £3.00 to pay after putting in all of the text. After doing all of that work I rather paid the fee. I have now noticed that they have taken £16.95 per month since and cover themselves by saying that that it states that it is a subscription on their website, Perhaps it is hidden in reams of tiny print but that was definitely not obvious in anyway. After all, who is going to pay £16.95 a month for THE SAME WORD DOCUMENT? I am currently claiming this back with my bank who said that they get a lot of these calls.
We appreciate you sharing your experience with us, Michelle. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
So... agreed to pay £1.95,
Be careful we now notice 4 x £23.80 have been taken!
Lots of similar cases on this site.
Why no action from consumer protection authorities& who do we contact to take these con men down?
We appreciate you sharing your experience with us, Keith. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
DON'T give these scammers your bank details, 3 months after repeatedly trying to cancel, they are STILL taking nearly £25 from my account each month.
I have had to contact the fraud department of my Bank to resolve this.
We appreciate you sharing your experience with us, Neil. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I would like to say how very happy I have been with the very professional and caring attitude of this company, everything was self explanatory and when it came to ceasing my subscription as I have now found employment I communicated with Edgar who could not have been more helpful. Thank you to everyone involved, was great. And I know that the option if ever needed again will be there.
Karen
You just made our day, we strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
Have ripped of my husband for 4 months@ £23.80 per month. Only agreed to £1.99. Hope the thieving bastards get deep karmic justice.
AVOID like the plague.!
We appreciate you sharing your experience with us, Julie. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Took me over my limit on my credit card before I'd even noticed. Operates from Luxembourg. Can someone stop them please!
We appreciate you sharing your experience with us, Kenny. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalie,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.