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My Perfect CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
My Perfect CV - CV builder Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
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I have been charged 16.95GBP per month since March 2017 while I only subscribed for the 14-day trial. While it is stated that after 14 days the subscription auto renews, it's hard to notice because you subscribe for the 14-day service, not the monthly access, which is right next to it as if it is a different option. I called their customer service right after I cancelled my subscription to ask for a refund and, even though the guy could clearly hear my frustration, he suggested that I renew my subscription. At least, their customer service employees have a great sense of humour.
Great in updating CV & Cover Letter. Would highly recommend to check it out and try using the services.
Called to cancel my subscription, the customer services offered me a discount straight away with no hassle. A very pleasant personnel and excellent customer services.
Way to make our day, Agatha! Reviews like yours keep us going. Our customer service agents are always here for you so if there’s anything else we can assist you with, just contact us. Have a great one!
Need to create or update a cv? This site is the perfect accomplice. Still having trouble the customer care team give you hints, tips, and tricks to get your cv noticed.
Hi William,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our CV builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience.
Great customer assistance, the person had a high quality of English language and literature skills, was very professional.
Hi Arana,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Annette was great at fixing my unintentional billing and I was given no hassles. It's a great service but there are easy ways to charge your card unknowingly.
Hi Alek,
Thanks for sharing your feedback and experience with us, Alek.
I used the 14 day all access for a resume. I needed a general resume for my husband who needed one. The process of cancellation went smooth and the operator was extremely helpful and professional. I will definitely use the service again if needed. Lisa Duffey
Hi Lisa,
Thanks for your review, Lisa! Glad we were able to help. Have a good one!
The site itself is very easy to use, poor selection of formats unfortunately, probably because it's American not what we brits are used to seeing. However, due to my husband being taken ill after his interview, I was not able to get back to ' PerfectCV ' in time to cancel subscription prior to free trial expiry. No matter. He got the job and after 'chatting' with Ener she setup the cancellation for me. Hopefully there won't be anymore ' takes ' from my account - watch this space...
Hi Linda,
We’re proud to know that Ener was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Extremely disappointed. No indication of payment until the end, then i felt i had little choice. No option to cancel subscription. Terrible quality cv and letter with awful formatting options. Should have done it myself. How do i cancel please?
Hi Ces, thanks for taking the time to tell us about your recent experience with our Product. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at [email protected]. With your message, please include the e-mail address or account ID used to create your account with us so we can locate your information more efficiently. Thank you!
Easy way to design your cv, I had some problems with the formatting so spoke to customer services via live chat who sorted it all out for me, cv looks great too
That’s what we like to hear, Lesley. Our customer service team is always here to help. Thank you for sharing your experience.
Absolutely brilliant customer service - I called last minute to cancel my subscription before the monthly £16.95 charges applied to my account and the gentleman over the phone was extremely helpful and efficient in aiding me through the cancellation process.
Hi Phoebe,
We’re sorry to see you go, but feel free to contact us if you have any further questions or concerns regarding our service. Thank you.
I have been charged £16.99 every month since July 2016. I have not signed up for this service and don't know why it is being charged.
Thank you for sharing your experience with us, Steve. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Had money taken over the cancellation time. I spoke to a man called angel who was very helpful and polite. I got a refund straight away. Bad company. Great customer service.
Hi, Paula. We greatly appreciate you taking the time to write this review. You’re an essential part of our business and provide great help when it comes to improving our customer’s experience. Please let us know if there’s anything we can help with.
I have had £23.80 taken out of my Fiancées bank account since May 2016. I cancelled well before the free trial ended! Help please, ripped off.
Hi Robert,
Thanks for bringing this to our attention, Robert. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
This company will take money from your account beyond the initial period! Do not use! SCAM SCAM SCAM!
Hi Mari,
Hello Nancy. We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services.
Thanks for getting in touch.
I had a payment of £16.95 come out of my account and i never made an account. Amazing customer care, they have cancelled the account set up with my card with a full refund.
Thank you Deyna Olivera for helping me.
We’re proud to know that Deyna was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Very fast feedback on my problem and very very quick react thanks a lot
And also very professionnal cv
Hello Amandine, thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
Overall review is good but I still have problem that haven't solved it. Please reply to my email as soon as possible. Thanks
Hi Yuxuan,
Thank you for sharing your experience with us, Yuxuan. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
A great website which is very easy to use, and gives great illustrations to get your cv noticed. I will definitely be using this website again and have told my family and friends about it.
Hi Tracy,
Appreciate the 4 stars, Tracy! Happy customers make our days brighter. Thanks!
Great customer service, very helpful when I most needed it. Great job, very easy to create your CV from scratch! Great team! Really recommend!
Hi Sergiu,
Thank you for the enthusiastic review and for letting us know that you landed a job, that’s terrific news! We’re glad to know how pleased you are with our CV builder and your finished CV. Wishing you the best of luck in your career!
Great service and very helpful, good and very helpful on telephone call,solve problem as soon has possible.
Appreciate the 4 stars, Bernie! Happy customers make our days brighter. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christina.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our CV and cover letter builder before deciding to purchase. The ability to print, email, or download your CV and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your CV for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!