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My Perfect CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
My Perfect CV - CV builder Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
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Angel assisted me with the problems I had with the site and helped me to understand the terms and conditions of the site.
Great service, very easy to use and also fantastic customer support. I had a problem with my membership thinking I would not be charged again after paying £2.95 for the 14 day trial however a month later I had been charged. However, the customer support was very helpful and refunded me the money which I found really good.
Hi Jak,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Haven't created a CV for a couple of years and this site was excellent very clear and provided handy tips for what to include in your CV, the Customer service was excellent, very friendly, very helpful and very understanding.
Hi Jamie,
That’s what we like to hear, Jamie. Our customer service team is always here to help. Thank you for sharing your experience.
Zoe Sostre was very helpful and did not give up when my account was difficult to find. The overall rating stars (four) are for her.
Hi Jacqueline,
We are thrilled that you were delighted with how Zoe was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Customer service is amazing. Very rare to find anywhere as good for customer service. Cv layouts hamper the great staff.
Thank you for sharing your feedback, Luke! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
The site is really good. I'd definetly recommend it to others in need to boost or create a CV. If you are unaware of how to construct a CV they also help with formatting and a variety of skills depending on what role you had worked in.
Hi Chevanease,
Thank you for that terrific feedback. It is great to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the finished product.
The bloke who I spoke to he was very nice and he was very helpfully and supported I couldn't ask for no one nicer to be honest I would recommend Lee to anyone :D
Hi Marcus,
We are glad that you were pleased with how Lee was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The system went down just as was about to pay-your advisor sorted me out very quickly-many thanks-most customer service desks are much more difficult to deal with!
Hi Derek,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
I was happy enough with my CV but annoyed that after I had paid the initial fee they kept taking the money from my card monthly. Be very careful and be aware that it is not a one off fee.
HI Vivian,
Thank you for your feedback and for sharing your experience with us
Superb customer service and a really good tool for creating a cv. Enjoyed creating my cv and I'm very happy with it. Had a couple of gliches whilst creating it though as it kept deleting my data but otherwise thumbs up.
Hi Patrycia,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
The cv was ok but you don't find out until you go to pay that after paying £2.95 you then are left with a standing order for £16 every month which you have to phone up about to cancel.
Hi Suzanne,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
It doesnt state obviously and in flashing lights you have to pay once cv is completed. But after you have completed it, for £2.95 the level of customer service to alter/modify and edit to get your CV is very good, it is money well spent. They spend time fixing page breaks and spacing etc. try contacting them. Very helpful experience i had this evening.
Hi Lucy,
Thank you for your feedback about our Live Chat experts and how they were able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
Its a total bull$#*! and scam... i payed 2.40 euros to get cv that said in no addition that needs to be payed at all but after spending an hour writing i needed it so i bought it. After all, they kept my card info on their page, and charged me 16 GBP 15 days later for nothing! Nothing! Its a total scam, thetly rob ppl and hack your card... NEVER EVER pay them a cent ppl
We appreciate you sharing your experience with us, Kristina. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
1. Spent so much time editing it in the hope it would format well across two pages. Literally hours resetting and re downloading into PDF in the hope it would work. It would have been easier to type myself but as i had paid
2. Didn; t know I would have to pay to download it! Not clear on your advertisingunfair scam!
3 Your website is slow this morning making even more time wasted.
4. sorry for the bullet points but thats another thingsome points have bulets on P1, others on P2 do not when downloaded in word and then NO opportunity to edit them in.
5. A complete waste of time and money. Would not recommend!
HI Rebecca,
Thank you for your feedback and for sharing your experience with us.
Trying to update my c. V and it kept deleting my data, first it deleted details from my currant job information in my work history, then from accomplishments, next affiliations, certifications, and finally the dates from my work history. It wouldn't let me fill in a job title on one of the in built statements. It also decided to keep some of the writing blue and larger than the rest and wouldn't let me change that either. The customer service on the other hand was excellent, went through the online talk help, most of issues sorted will try again and re input the information lost to see if it works now.
Hi Tiffany,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. We wish you the best with your job search.
I loved this website, hassle free of sparing hours of writing and built in helping make it very easy.
Hi Padmaja,
Thank you for this review. We are thrilled that you were delighted with our website how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I am really happy with my customer adviser, i said to him i do not speak that much english and he was really helpfull and talked to me slower, you could be really happy with him and his name was Noamar, thanks for him
Hi Marian,
We are thrilled that you were delighted with how Nomar was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The website lives up to its name. It will make you a solid CV, no doubt about that. I actually made a number of CV's using this website and managed to bag a number of interviews. I had a few issues with the billing and used the 'live chat' option and I'm glad I did! The person I was paired with was amazing! Very helpful! Very kind! Very direct and straight to the point. I will for sure be recommending this website in the future. Once again, thank you for the amazing customer service. Thank you for the amazing service and help. Thank you. God bless you. - Akeel Ahmed.
Hi Akeel,
Your feedback is an important part of our efforts to keep customers happy, In fact, we rely on it to continually improve our customers’ experience. We strive to deliver an outstanding customer experience with a top-notch service team. Our service is aimed to be easy to use without compromising quality of the finished product.
Thank you for your feedback and for rate us with five stars.
Automatically takes a monthly direct debit from your account, £25 in my case, does not send you invoices - or any further communications of any kind - website does not allow you to automatically cancel your subscription - website does not give any details on your subscription - customer service line goes straight to voicemail. This is simply a method of getting your account details and taking as much money as they can before you notice, then make it difficult to cancel the direct debit
Hi Simon,
Keep in mind that MyPerfectCV is a resume builder that gives the user a chance to try our service prior to commit to a full access subscription. Once you finish editing your resume, the service allows you to download the free text version of the resume or save it in your account for further review. The options for emailing, downloading and printing the resume in Word format are part of the full access subscription. To further our user experience, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Best Regards,
MyPerfectCV
Did my CV and sent it off to potential employers was offered a job with 36 hrs the service is first rate. Highly recommended
Hi Paul,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best.
We wish you the best with your new job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hasan,
We’re proud to know that Angel was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!