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MyLife

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MyLife

1.6
mylife.com

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MyLife Reviews Summary

The company's reputation is significantly marred by customer complaints regarding unauthorized charges, inaccurate information, and a perceived lack of transparency. Many users express frustration over subscription practices and the difficulty in canceling services, often leading to unexpected financial losses. Concerns about data privacy and the reliability of the information provided are prevalent, with numerous reports of outdated or erroneous records. While a few customers found initial engagement promising, the overwhelming sentiment reflects dissatisfaction with customer support and a belief that the service operates unethically, prompting warnings against using the platform.

This summary is generated by AI, based on text from customer reviews

service
48
value
51
shipping
22
returns
31
quality
47

We monitor reviews for authenticity

New Jersey
1 review
23 helpful votes
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Class Action Lawsuit?
January 23, 2019

Is there a way to start a class action lawsuit to remove false information? This is ridiculous. Repeated requests to remove information using their opt-out doesn't work!

Date of experience: January 22, 2019
Virginia
1 review
16 helpful votes
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I googled myself only to find that this website provides my age, religion work history for free on the Internet. This is illegal as it is providing information that 1. Is false 2. Is contributing to discrimination. They say they can block this information but they are the ones providing it.
How can we shut them down?
I have been waiting for 15 minutes to speak to someone only to be disconnected not once but twice.

Date of experience: January 17, 2019
New Mexico
1 review
14 helpful votes
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I became aware of my profile on mylife.com, that includes wrong address, wrong relatives (not related to anyone or know the names mentioned), an anonymous review that simply says, "I wouldn't be friends with Elissa Heyman". Is there a way to get this company off the web? Chase bank blocked their ability to charge me, no questions asked when I explained how they trick customers as well as lie about people: to cancel (I was charged $1 to look at my review, then automatic charges), the phone number NEVER leads to someone answering; the stated hold time just goes down and then back up so that I was on the phone for an hour or more. DO NOT GET A TRIAL SUBSCRIPTION, EVEN TO SEE YOUR COMPLETELY MADE UP PROFILE.

Date of experience: January 15, 2019
Ohio
1 review
9 helpful votes
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I googled myself one day and a bunch of inaccurate information came up on this site about myself. The first time I called I waited in que for over an hour. After reaching "next in line" I was disconnected. I called back later that day thinking it was an accidental error to have been hung up on and after waiting another hour the call was disconnected again. I called back another day when they first opened and held in line for 1.5 hours on the phone with the recording saying I was number 1 in line only to be disconnected again. Then reached out in email and never got a response. Then researched this company and am seeing that there is a class action lawsuit in place against this company for fraud. Beware this company is not legit. No one should buy into their claims. Don't waste your time they are fraudulent!

Date of experience: January 14, 2019
Oregon
1 review
10 helpful votes
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Rip off!
January 10, 2019

To cancel you have to call and be on hold for 40 min. Then they always cut you off!
I had to cancel my credit card!

Date of experience: January 10, 2019
Wisconsin
1 review
13 helpful votes
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Disgusting
January 8, 2019

Not only did they put my personal info online they dared to assign me a *social score*. Who is assigning these scores and on what basis? Also they cherry picked my political views presenting them with misleading, stereotypical terms. Finally, this company is just plain rude. I spent an hour on the phone trying to get through, only to be disconnected once I had assumed the "next caller" status. Congress needs to regulate these companies that violate our privavy.

Date of experience: January 8, 2019
Colorado
1 review
8 helpful votes
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This is a total scam. It's like "yelp" for people, but dirty. I paid to have wrong information about my mother taken off the website and a year later it was back up again. My information is incorrect too... stating I have a criminal background. How lovely. This is cruel. How dare you make people pay to have this crap taken down in the first place - and then post it back up again?

Date of experience: January 4, 2019
Connecticut
1 review
11 helpful votes
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Bogus Web Site
December 25, 2018

Where does "MyLife" get their information? 1) I'm not married. 2) I don't make anything close to $70,000 from Social Security. 3) I've never been arrested, and I never appeared in court except for jury duty. 4) I have nothing to do with publishing. 5) I don't have a middle initial. How does bogus web sites like this get away with all those lies?

Date of experience: December 25, 2018
Germany
6 reviews
35 helpful votes
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Just type in Jimmy Kimmel, Barack Obama, or Jesus Christ to see just how much of a joke this website is. The information they have about people is inaccurate or outdated. The site even keeps profiles of people who are now deceased. I found it when I googled myself. The only reason it turned up (with photos of someone else) was because someone anonymously reviewed me as emotionally unstable and having anger management issues. Well, my 950+ Facebook friends don't care what this person says, and most of the human race is not wasting any time on this website. Neither should you, except for a good laugh!

Date of experience: December 24, 2018
Texas
1 review
7 helpful votes
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Scam site
December 24, 2018

Not appropriate for them to be able to suggest information in such a slanderous way. I do not have a criminal background and do not appreciate the suggestion. I have never been arrested.

Date of experience: December 24, 2018
California
1 review
7 helpful votes
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It's MUCH worse than you think.

Even if you go through the arduous process of getting them to remove your profile on MyLife, it's not TRULY removed. They show it as removed if you're a human using a web browser. But they deceive Google into thinking your page is still live, so Google indexes and caches the page. And anyone can still read your MyLife page by clicking on the little green triangle on the Google result to read the cached page. Pure Evil.

Proof? Here's a Google expert explaining how they are doing it at the following link. So far he hasn't succeeded in getting Google to take action.

https://productforums.google.com/forum/#!msg/webmasters/xb0Pbb94rGU/naDKwdcxDAAJ
Scroll down about 20 messages to the one from Rotary Steve starting with "Hi, Still here..."

The California AG needs to put them in handcuffs just like they did to the Mugshots.com people, for the same reason: extortion. The owner and executives of MyLife live in California.

Google Jeff Tinsley MyLife and read the page on the Mary Cummins blog to learn all about the CEO.

Date of experience: December 22, 2018
Washington
6 reviews
14 helpful votes
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Very basic information
December 14, 2018

So, I pay for a one month subscription, but can't run anything but basic background checks, can't edit my listed phone numbers, email addresses, etc. Call support and am told I only paid for the ability to edit my own background report when the site offers the ability to do a background check on anyone. I can't change or remove incorrect email addresses or hone numbers and when I try a removal from another site, I get a database error. Support is apparently offshore and very courteous, but essentially unhelpful. Then I'm told I get one (1) premium background check per month and I already used that on my own profile. Arrgh! On top of this I am told any changes I request, like a removal, will take 4-6 weeks. That's how they sucker you into paying for an additional month. WASTE of MONEY!

Date of experience: December 14, 2018
California
1 review
12 helpful votes
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They need to be prosecuted and their site should be taken down. They are not operating legally. The information on their website is not accurate making people pay to clear the derogatory information that mylife posts on their website and it appears they take photos from Facebook and post the photos on their site as part of your profile. Scary!

Date of experience: December 8, 2018
Tennessee
1 review
10 helpful votes
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I chose a one month / one time charge. My account is now being charged anyway. You cannot delete your account unless you call.Not a happy camper.

Date of experience: December 7, 2018
Texas
1 review
4 helpful votes
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Bull $#*!
December 5, 2018

Unreliable there information is spotty and old.
There basically trying to hold the public hostage for a positive review

Date of experience: December 4, 2018
California
1 review
14 helpful votes
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Searched my name and it came up with mostly false information, but the thing that stunned me the most is that it said in red that I have criminal history, I understand that the company is doing that just to get you to pay money so you will be able to change all the incorrect information, but isn't it illegal for them to post incorrect information about somebody? I would gladly sign a petition to close down this disgusting type of business.

Date of experience: December 3, 2018
Florida
1 review
9 helpful votes
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Deceptive Company
November 25, 2018

This company's entire mission is to scare people into paying for their services. They have nothing of value to offer. Their scare tactics are unwarranted, baseless, and false.

Date of experience: November 25, 2018
Nevada
1 review
6 helpful votes
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The only reason I give 2 stars (as opposed to 1 star) is that it was relatively easy to turn off automatic renewal-- but I had to call. I was not put on hold and was able to do it easily. The website is somewhat misleading in telling you what you'll get. For $18.95 I thought I would be able to do unlimited background checks for a month-- but no, only one or two, and trying more I was taken to a screen asking me to subscribe to a premium membership. What you get for that $18.95 (after that initial background check or two) is simply people's home addresses and e-mail addresses. Furthermore, the site is full of inaccurate info. You may or may not get a current address, and the "Bio" of the person can at times be ridiculously off. You are better off just doing a simple Google search and not paying for any site that purports to have information, just viewing what is shown for free.

Date of experience: November 21, 2018
California
2 reviews
13 helpful votes
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A friend told me to look up my name on Google to see what this site had. People (including me -- if I click "it's me") have to pay to see supposed details like arrest records & education. But NET WORTH is there for everyone to see! That is, Net Worth according to them. The joke is that I have no net worth. In 1997 my wife and I put everything, I mean EVERYTHING, in a Family Trust for our children. This includes our home, investments, bank accounts, cars, beneficiaries of life insurance policies, contents of the home -- everything. As individuals,
We have no net worth. MyLife blazons that my net worth is $40,000! That is a number they must have pulled out of their nether sphincter. I'm calling them during regular business hours to have them remove my name from their site.

Date of experience: November 18, 2018
Kansas
1 review
9 helpful votes
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Ghost Hunters
November 13, 2018

I made up a name that no one could possibly have and submitted it to my life. Guess what that person is alive and living in a town next to me, not really but that's what they reported to me. Unfortunately the town next to me only has 300 people and nobody with the name I made up. At least I'm pretty sure there is nobody there with the name of ace ABCD.

Date of experience: November 12, 2018

From the business

Background Report, Get contact info & detailed background reports on anyone today at MyLife; Search others now or check & edit your own background report


mylife.com
Founded in 2002
Los Angeles, CA, United States