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MyLife

1.6
mylife.com

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MyLife Reviews Summary

The company's reputation is significantly marred by customer complaints regarding unauthorized charges, inaccurate information, and a perceived lack of transparency. Many users express frustration over subscription practices and the difficulty in canceling services, often leading to unexpected financial losses. Concerns about data privacy and the reliability of the information provided are prevalent, with numerous reports of outdated or erroneous records. While a few customers found initial engagement promising, the overwhelming sentiment reflects dissatisfaction with customer support and a belief that the service operates unethically, prompting warnings against using the platform.

This summary is generated by AI, based on text from customer reviews

service
48
value
51
shipping
22
returns
31
quality
47

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California
1 review
3 helpful votes
Follow Marina S.
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Who gives them right to rate people and gather all info about them? And they do it incorrectly. It is the worst company on this Earth.

Date of experience: May 17, 2019
Massachusetts
1 review
2 helpful votes
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If there was a NO STAR rating option, customer service representative LOVIE would get it. The worst experience speaking with Lovie. She rushed though the conversation, didn't seem interested in helping resolve my issue and hung up on me.

If anyone gets Lovie on the phone, disconnect and call back MyLife.com.

Date of experience: May 17, 2019
New York
1 review
6 helpful votes
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Charges
May 5, 2019

This company offers $2.00 trial for a week, so i did it, now my credit card statement shows a $15.00 and $27.00 fee for other parts I did not ask for and also shows the $1.00 fees twice and they will not refund those charges so i am putting a stop on payment through the card company, this company for that price did not even have phone numbers,"THEY SUCK"

Date of experience: May 5, 2019
Texas
2 reviews
17 helpful votes
Follow Jennifer H.
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A background check was being ran on me for my new job. I wanted to see what they were seeing about me. I knew I had nothing too bad in my past, but I was still curious. So, when mylife.com popped up while on another site I thought I would just check it out for the trial period with the option to cancel before the monthly billing was charged to my account. Well, that didn't happen. They charged my account the monthly premium early by 3 days and then on 4/27 they took it upon themselves to upgrade my account and charge me an additional fee for that. When I called to tell them that this charge was unauthorized, she argued with me. When I asked if I could talk to a supervisor, she asked me " for what" then said that there were no supervisors there, and she would just credit my account for both charges. (I had only asked for the second one.) However, the moment I hung up, I checked my account and she had not credited my account twice, she had debited it two more times on top of the first two. When I called back and talked to a male, he said that he didn't have those charges on his side... they laughed and drained my bank account.

Date of experience: April 27, 2019
Pennsylvania
2 reviews
31 helpful votes
Follow L M.
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I have asked this so called company a few years ago to permanently remove my information their site. They did, however, within a few months it was back. I emailed them, they said in the email it would be taken down within 48 hours (ish). It was, but within a week it was back again.
I called them, again just today. The person that I spoke to was snotty especially when I asked them who the h**l they think they are putting my information out there without my permission. He threatened to hang up on my for my h**l word and I told him hang up on me and you will hear from my lawyer. I asked the person what their last name was and he said we do not give out that information, yet they have NO problem putting out mine!
The information on me, like many people here said, is not accurate, which in a way is a good thing, since it is out there without my permission.
If you look at their site, they will offer to take it down for a fee. Sounds like a scam to me since I never signed up for it, never became a member much less a paying member.
Sites like these who just use your information without your consent, then want to charge you a fee to take it down should be shut down.
If my "page" comes back, they will hear from my lawyer.

Date of experience: April 27, 2019
Virginia
1 review
4 helpful votes
Follow Phyllis C.
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Listed people I don't even know as family, indicated I had a bad reputation but I have never been arrested, haven't had a traffic ticket in many years, have 4 masters degrees. Said I was worth over 69,000 but I'm not, I dont' own anything, everything is in someone else's name. This misinformation is just a gimmick, and all that report running is probably just stealing information off your computer, which recently I formatted anyway, so there wasn't anything to get but facebook. Lol They need to be removed.

Date of experience: April 25, 2019
Kentucky
2 reviews
5 helpful votes
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I checked this idiot nonsensical site. As Dale Williams age 67 - that IS ALL they got right. The rest is fabricated lies, especially so called criminal records and aliases. I defy this pathological lying human filth to bring civil action against me. They don't have the balls. Granpabassmike1951 at gmail.com

Date of experience: April 25, 2019
Michigan
1 review
3 helpful votes
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My son is listed at his last two addresses as if he was two different people. His reputations scores in the two cities differed by 2 points. Interesting?

Date of experience: April 24, 2019
Washington
1 review
2 helpful votes
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Wrong wrong wrong
April 21, 2019

There is so much incorrect info on my report its sad. And my wife's is very inaccurate also. Wrong relatives. People I don't even know and that's just an example of the misleading information.

Date of experience: April 21, 2019
Arizona
1 review
5 helpful votes
Follow Loren G.
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MyLife pretends to have legitimate information about an individual. Once you sign up (which requires automatic monthly renewals of $10.95), you will see your own information, but you cannot correct any negative and erroneous items they have supposedly picked up somewhere. It's a total scam to get you to spend $ and receive nothing in return. Their assigned "reputation score" went from 4.3 to 1.4 in just one month! That's how they get you interested in finding out what they're about. They also try to hook you in by telling you how many people have been looking at your information, although you will never find out specifically who they are - even with the "subscription." Please don't fall for this!

Date of experience: April 17, 2019
Ohio
4 reviews
5 helpful votes
Follow Cnonomous G.
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Mylife Hoax
April 17, 2019

Mylife shows my X husbands new wife as my family or relative, a rental property I own in another town as my home address, and insinuates I have criminal (* alarming word) OR civil court records. I have no criminal record, ever! As a landlord I have taken people to court, but mylife includes that against My reputation score?! Of course their business phone number doesn't work. To complain or correct I would have to pay them. Others complain once they have your cc info. They don't cancel subscriptions, continue monthly charges, so I won't fall for that = apparently there is No recourse against mylife who is putting out false information?! What a hoax!

Date of experience: April 17, 2019
Georgia
1 review
5 helpful votes
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Evil
April 15, 2019

Information truly wrong. Claims I have unknown criminal record in a town I was not living in. Has family members as people that bought my house. Worse part, I canceled days after first month started. 3 weeks later auto renewals started coming in. I called again. Said they canceled, was rude and spoke Eastern accent with broken English. I ask for a confirmation email but never got it. When I checked where their website had a place for their email, it was blank. Of course! They also could NOT CORRECT wrong info. Reporting to FB and BBB is what we all need to do. Took advantage of this Senior. Screw me once, shame on you. Screw me twice... not... my turn.

Date of experience: April 15, 2019
Florida
1 review
3 helpful votes
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False advertising
April 8, 2019

We used MyLife to check the background of our tenant. It didn't reveal much, almost everything says: information not available.
I then tried to search for myself and... couldn't find anything about me! As if I didn't exist or was invisible, yet I am very present on social media and the internet in general. Also, they automatically charged me for a second month, even though I had subscirbed for one month only. When I called to cancel, they said it couldn't be refunded. What a waste of money and time. Stay away.

Date of experience: April 8, 2019
Michigan
6 reviews
42 helpful votes
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What?
March 27, 2019

Was bored this morning so messing on computer and looked up family members names holy smokes my lord they were all wrong! Birth dates address citys spelling of names What a mess glad i never signed up for this site and after reading reviews i am super glad! Wont even bother with this site again nothing is correct? Beware stay away!

Date of experience: March 27, 2019
California
1 review
4 helpful votes
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You completely suck
March 25, 2019

You put callers on hold for 30+ minutes and then hang up? You never respond to email requests either? WTF. There really must be a good reason why you make it so impossible to keep private information private.

Date of experience: March 25, 2019
Pennsylvania
1 review
6 helpful votes
Follow T Y.
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I checked my profile on MyLife. I was surprised by the low reputation score it was carrying for me, so I dug a bit deeper. These are the errors I found in only a quick 30-second perusal:

Incorrect Address
Incorrect Phone Number
Incorrect value of house - I have two, the lesser of which is worth double and a half the value shown
People with whom I associate - did not recognize most of the names
Neighbors - one neighbor was listed three times--slightly different versions of her name--and each listing had a different reputation score
Report showed a criminal record or violation--I could not see specifics--when none exists

When I called to attempt to correct the errors (I used phone option 3), I was told I was 23rd in line to speak to someone. I have a feeling it will be a waste of time, but I will try to correct the record in some way. In the meanwhile, I can only hope that anyone who wants info on me will be intelligent enough to know better than to use this worthless excuse for a service.

Date of experience: March 22, 2019
New York
1 review
5 helpful votes
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Of little value
March 21, 2019

Waste of money. I was looking up info on a lost relative. Paid the one month price. I found more info on this person on other sites for free. Wish I had looked up reviews before purchasing. Total waste of time and money.

Date of experience: March 21, 2019
Texas
1 review
9 helpful votes
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DON'T DO IT!
March 19, 2019

POOR SERVICE!

I requested the subscription end, another draft was taken out of my account
When I called, I waited on hold for over 30 MINUTES only to be hung up on! I can't get anyone via email OR anyone on the phone.

This business is run POORLY and I see it as a scam, because once you sign up you can't reach anyone to cancel it properly or AT ALL!

Date of experience: March 19, 2019
Arkansas
1 review
6 helpful votes
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Scam
March 18, 2019

They make other charges on your credit card and then disconnect when you call their numbers to cancel (after holding for ~30 minutes giving constant updates on your number in the queue and random estimates on time to reach a person).

Quite a slick operation.

Date of experience: March 18, 2019
New Jersey
1 review
9 helpful votes
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SCAM / Waste of Money
March 16, 2019

Signed on for a $1 trial membership. Next thing my credit card is getting dinged $14. Cant get deactivate account online, need to call phone number that no one answers

Date of experience: March 15, 2019

From the business

Background Report, Get contact info & detailed background reports on anyone today at MyLife; Search others now or check & edit your own background report


mylife.com
Founded in 2002
Los Angeles, CA, United States