MYKAReviews 579

I ordered a personalized photo necklace August 8th, 2017 and was getting very worried when I hadn't received it September 24. I was in contact with the company with my concerns and they told me just to wait a bit longer. I received the necklace today on Monday, September 25 and I am more than happy with the product. I realize now why it took so long. It came all the way from Israel. I will definitely deal with this company again.

Pathetic service. I ordered a gift for my sister. Went into her room and sized her current bracelets and everything. When it got here, lo and behold it didn't fit. That was fine. I started up a ticket with them and they took forever to respond. When they did, the email had a rude tone to it and insinuated that since I ordered that size there was nothing wrong. I insisted on returning it anyways since it was terrible and she would never wear it. Turns out their "Free 60 day returns" guarantee is a sham. If something has been personalized, not only do you have to pay for return shipping you have to pay a 30% restocking fee! I wanted to see if maybe I could work with them to get a discount on a new order or something- NOPE! Terrible, rude service. Learned my lesson, never going back.

Ordered a necklace that tracking number showed as delivered but was NEVER received. I contacted the company (through email, the ONLY way to contact) several times because the website clearly indicated item was shipped insured. Long story short I went back and forth in email with customer service who would not provide the requested information. I posted an online review and THAT NIGHT received a response from"Darcy" indicating they would just redo the order. On 8/6/17 I received an email advising my item was almost completed and would be shipped soon. The email also told me to remove my online review. It is now the evening of 8/10/17 and I have not received any information that my item has been re-shipped or the information requested regarding insured shipping. Magically I also cannot locate my prior negative review on Trust Pilot. Odd since most of the reviews on Trust Pilot rave about the company but this site most reviews are negative.

Please save your money and time and do not order from this website. They never respond to my emails and there is no contact number, only way to contact them is through email which they never respond too. Ordered my necklace about a month ago and still have not received my item. Emailed them multiple times but no response, they simply do not care and just trying to steal your money. Do not even visit the website, don't waste your time.

Terrible customer orientes company, Bad answers, cero accountability, dont Trust información them, Is a fraud. I órdered a piece More than 60 Days ago. And Is the date that they couldn't have response informatión what happened with muy order AND they say that probably muy package was stolen or lost. If i want to cancel AND ask for a refound have to wait 7-21 days More. I have published muy bad experienced on their FB page, but noticed that they filter AND published only Good comments. FAKE FAKE #mynamenecklace

My boyfriend bought me a necklace from them over a month ago the beginning of may like maybe the 2nd for my bday on the 14th i figured I wouldnt have it on my bday which i was fine with but damn! Its been a whole month AND sum and still no freakin necklace like im pissed because i could have been had a necklace from some other place by now and i feel bad because he waisted his money on something that is a $#*!in scam im beyond irritated!

Firstly, the company is based in Israel and they don't know how to do business by the USA standard. My wife got me a bracelet for father's day and made me try the bracelet - the bracelet is defective. Upon requesting a return, first the company harassed us for pictures of the bracelet, then they sent an email saying we will exchange the bracelet. So we submitted the order for a new bracelet. The company a day later responded that the defective bracelet will have to air mailed to Israel - are you kidding me. Why can't BBB look into this. How can this company function like this. Really poor delivery and the quality of the product was really bad. Sucked, terrible experience.

Really would not recommend this company. My boyfriend ordered a necklace from here for me for me birthday at the end of April and then paid extra money for what they called "expedited delivery" - a speedier delivery / customisation process. This was at the beginning of April, it's now the end of May and still no necklace; according to the company, it's not even in the UK & despite the web address being. co.uk, they are in fact based in Israel according to their emails. Speaking of their emails, every single communication he has had with them, both via email and Facebook messages, it has taken the company over a week to reply. Before today, they stated that they were very sorry and if the item was not with us by the 29th, to let them know... as previously mentioned, they have stated that the necklace isn't even in the UK yet (apparently the tracking numbers only work once the item is in the country). Waste of a lot of money and time! Please don't order with this company!

Ordered my daughter a necklace for her first Mother's Day and it said"Guaranteed by Mother's Day"
I emailed them (since there is no phone number) and told them to cancel my order and how I'm disappointed in their service... I get an email saying that I "did not" pay for "guaranteed delivery for Mother's Day" and that I need to allow up to 21 business days and that the necklace will arrive by 6/5... way past Mother's Day! Ummm... I told them to cancel my order, when did I tell them I still want the order? I had to email them again and tell them I'm not going to argue with them, I don't want their product and I'm disappointed in their customer service! What a joke!