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Theograce is a jewelry company that offers custom-made necklaces, bracelets, and earrings. They have various collections, including the Take a Bow Collection and the Charmed Collection.
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DO NOT ORDER THIS COMPANY IS A SCAM! They will give you the run around when you ask where your order is, and ask for a refund. I have been dealing with them for a month trying to get a refund and they just dance around the issue. They never sent me a confirmation email. They took my money the day I ordered! It was guaranteed to get here in up to 12 days. It's been a month!
Excellent quality. Very good service. Takes a bit of time between ordering and delivery, so allow time!
DO NOT ORDER FROM THIS COMPANY. Shocking customer service, no confirmation email and when I enquire where the Christmas gift I have ordered is they say it will be with me in JANUARY! When I ask to cancel as it was not clear delivery would be after Christmas they tell me I have to pay a 30% cancellation charge! Reporting to trading standards and my credit card company to have the transaction cancelled!
Placed an order a while back in dec its now dec 24 and no package. I was guarenteed christmas delivery (since i paid the fee for expedited shipping) which said 10-12 days shipping time INCLUDING production time. 10 days after my order has placed it hasnt even gone through manufacturing yet, according to the tracking. I emailed them asking if they shipping from Canada because i was worried it wasnt gonna be on time if it was outside of the country, they didnt answer where it shipped from but they did assure me that they were extremely positive that it would arrive on time. Like I expected once it shipped, it was coming from Israel and the estimated arrival date is jan 27. PS. They also make it seem like they are all made in canada, they sneakly hide it.
Beware, as this is a deceptive website! I never received my order and I they never replied to any of my emails (although I still get their regular advertising spam in my mail). Their website looks authentic and I did not bother to read all the warnings online. Now I have to wait months before my bank can help me restore my money. If you want to donate your money, there are better ways of doing it.
Easy to use website and easy to track order. My daughter has an unusual Irish name so was extra happy with the necklace
Lovely chain delivered quickly only rhat the chain was all knotted up ruined it because i couldn't put it on my wifes neck because it took so long to un knot it
Placed order on 2nd of December after receiving an email stating guaranteed Christmas delivery, I received dispatch confirmation on 11th Dec, with the expected delivery date of 20th December. This date has passed, I asked which courier company deliver these items and why don't I have a tracker reference number. They come back asking me to check the delivery address. If there was a problem with the address I would have made contact before now. They did not answer my question of who is delivering, this is not a difficult question. She did advise the expected delivery date is 21st Dec 2018@ 02:00am. I have never heard of a company delivering parcels through the night. All I want to know is if I will receive my item for Christmas the question I asked in the first place.
I don't think I will be ordering from this website again... I purchased through a UK website, for their website to say this is in transit showing a PLANE...!
Terrible customer service, ripped me off with premium postage, then delivered late by 3 days having paid extra, then had the cheek to email me guaranteeing free Christmas delivery. Save your money, this lot are a joke and take on average 3 days to reply with the pathetic responses.
I placed 3 orders on December 3rd. The website states it only takes 12 days to personalize the jewelry and ship it. Today is December 20th and the orders are even shipped. They don't have a customer service number to help you figure out where the items are. These were Christmas gifts.
I ordered a necklace for my mother for christmas. The order came late and it came in a flimsy paper packaging which dented the contents inside (bag to wrap the jewelry box and the personalized card + envelope). The front face of the necklace was all scratched up as if it had been worn daily for a little while, definitely not handled with care. The rest of the necklace had scratches on it but no where near as bad as the front face. They emailed back quickly (as per the holiday season) and said they were willing to help with a reorder but once I replied stating I was not going to be paying any shipping costs to send it back or have a new one sent to me- the conversation ended there.
Overall, not a great company to deal with. Dave yourself the hassle.
Ordered a necklace for my partner from the kids and she loved it. Looked lovely and good quality too.
Amazing pice of jewelry, very well made. I'm very satisfied of the service received. Sure I'll be back again for another amazing jewel.
Ordered the 3 ring necklace for my daughter what a shocking disappointment I would get better quality out of a Xmas cracker and as for the engraving well get yourself a magnifying glass this company should be ashamed of their products as I am too ashamed to present this to my daughter as a gift what an absolute joke.
Exquisitely beautiful design, exactly as pictured and delivered by date stated!
Cannot recommend enough
Ordered 2 necklaces for my wife for Xmas, from the kids.
First piece, a pendant necklace, I was a little disappointed because the engraving is so small it's barely readable, and certainly nothing like the quality shown on their website.
Second piece they had decided to only engrave one of the names that I had requested. Offered to send me a replacement if I paid £18 for delivery...
When I complained about this and asked for a refund, it was apparently escalated to a senior moron. Apparently they checked and both names were engraved! Oh right, ok I must be blind then... how exactly do you explain a photo which clearly shows just the one name on there?
Demanded a full refund, as this rubbish belongs in the bin, and now the shysters won't even respond,,.
The warning signs are there, no contact numbers, no address, and a group outfit operating out of Israel...
Save yourself some money and just chuck a £20 note in the bin... Cheaper, and probably more satisfying than the junk from MyNameNecklace
I recieved exactly what i was loking for. Delivery was fast & efficient. Packaging was a bit underwhelming.
I ordered my order over a month ago now. The expected delivery date was 11/16/18. It has still not arrived and there is no new date of arrival. I ordered well in advance so that I could give my order as a christmas gift. I have emailed several times asking the date of delivery and if it would be in before christmas with no real response. Other then ask a family member if they recieved if for you. Like why would that be the answer to the problem. I am expecting a full refund if the product does not arrive by christmas. This company is disgusting do not order from here! :)
Excellent original product that my wife was delighted with and the product was delivered on time. I will definitely re3your company and products to my friends and family.
Easy to buy online, well packaged and gorgeous necklace received! Was a present from myself to myself, go on you're worth it!
Answer: It took 20 days for my package to come. This was supposed to be a Mother's Day Gift for my daughter. I was expecting it to be a tad bit late but, not like this.
Answer: Hi Filomena, Thank you for your queries. Can you please send me the email address or name used for the order? Once I retrieve your order, I will provide you with the necessary details.
My Name Necklace offers a vast selection of necklaces for purchase online. In addition, the company offers bracelets, rings, anklets, and earrings. Best Sellers on the website include Monogram, Cross, and Family Tree necklaces. The company does offer the personalization of your necklace with engraving services and offers a 30-Day return policy.

