MyHeritageReviews 7,024

I have been with MyHeritage since 2018 and find my experience exceptional overall. I have found many relatives I did not know I even had (from near and far) and am in contact with them. Further, the Scribe AI has changed my life! I have hundreds old family letters going back to the early 1950s- all written in Russian and Latvian (which I found hard to read due to the handwriting). I tried over the years to find someone to help me but with no success. I knew these letters were crucial to my family history. I could not believe what happened once Scribe AI was introduced to MyHeritage. It is the best thing that could have happened and worth the membership just for that. These letters as I thought have unlocked the keys to a long, long family history.

Also my interaction with one of the managers who I spoke to and upgraded my plan was beyond exceptional.

My experience with MyHeritage has been both productive and genuinely enjoyable. As someone deeply engaged in family history research, I've found the platform intuitive and rich in international records, helping me make meaningful discoveries across borders. The Smart Matches and record suggestions have saved me hours of work. I've also been very impressed with their customer support: responsive, helpful, and reassuring whenever I've had queries. It's a service that clearly understands and supports the needs of its subscribers, whether beginners or more experienced researchers.

VULNERABILIDAD EN LA SEGURIDAD Y PRIVACIDAD EN LOS DATOS DE MI ÁRBOL GENEALÓGICO. YO SOY ADMINISTRADOR ÚNICO PARA EL ACCESO A MIS DATOS. NO PUEDE SER QUE ME SALTEN CONTINUAMENTE "CUADROS DE DIÁLOGO" DE INVITACIÓN A INVITADOS, DADO QUE EN MI CONFIGURACIÓN NO TENGO DADO AUTORIZACIÓN A NADIE NI TAMPOCO COMPARTO MIS DATOS CON OTROS USUARIOS. SIN EMBARGO, OBSERVO QUE ESTO NO LO CUMPLE EL PROGRAMA. YO COMPRUEBO MI CUENTA Y LAS DIRECCIONES "IP" ACCEDEN A MI CUENTA Y NO SON LAS DE MI DISPOSITIVO. HE ENVIADO INFINIDAD DE EMAILS COMUNICANDO ESTA ANOMALÍA A SUS MENSAJES DE "OBSERVACIÓN" QUE RECIBO PERO, NO TIENE NINGUNA RESPUESTA POR PARTE DE MY HERITAGE. LO SIENTO.

I am incredibly grateful to Dorcas from the MyHeritage support team. I encountered several technical issues with our DNA tests, including a very stressful situation where my 91-year-old grandmother's test was unfortunately lost at the lab. Dorcas stepped in and resolved the issue efficiently, which was a huge relief.
Beyond just fixing the problems, she was exceptionally attentive and human in her approach, offering support that went above and beyond. She even suggested additional opportunities that helped me research our family history more effectively. Her professional yet compassionate handling of our situation made a world of difference during a difficult time (we live in a war zone unfortunately). I highly recommend her to anyone needing assistance—she is truly an outstanding representative of the team!

Wie oben schon geschrieben die Sychronisation von Tree Familie mit My Heritage online funktioniert set dem 28.11.2025 nicht mehr. Kann keine Prifilfotos der Einzelpersonen im Stambaum bei Heritage einfügen. Bei Tree Familie funktioniert dies. Auch sind die einzelfotos der Personen in der Genologie bei nigel bufton vorhanden, weis nicht wie ich die in eine Datei runterladen kann.
Cristian von heritage bemüht sich sehr, aber es funktioniert einfach nicht. Gerd Schröder

J'ai rencontré un problème particulier au sujet de mon compte, assez épineux, et j'ai apprécié la façon dont plusieurs membres du personnel se sont investis pour le résoudre. Cela avait nécessité un grand nombre d'échanges de mails. Et ils ont réussi à le résoudre. Je leur adresse donc tous mes remerciements et mes félicitations.
Mais je regrette qu'aujourd'hui, il ne soit plus possible de faire quoi que ce soit sur notre compte gratuitement. Comme c'était le cas auparavant, Il faut absolument passer par l'abonnement., Ce que je ne peux envisager les prix étant pour moi prohibitifs. D'où ma déception

My Heritage offers me a complete experience--from finding records, to DNA to the AI Features, especially AIScribe. If I have one complaint it is that I uploaded my tree from Ancestry as I had worked very hard to achieve a near perfect tree only to discover that I had nearly 1000 inconsistencies. I was dismayed but on closer examination many were multiples of BDM. These were not present on my Ancestry tree that I uploaded so have no idea what went wrong. I am now manually entering details in hopes I will also on e day have a near perfect My Heritage tree. On the positive side, through DNA matches, I was able to find my paternal grandfather and for that I am overjoyed.