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MyHeritageReviews 6,486

3.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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New Hampshire
1 review
0 helpful votes
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Printing from OldNews
December 10, 2025

I like to print off articles from Old News but I seem to only print the whole page and not clip out the individual article of interest. I would like more printing options to include choosing just the article of interest and the newspaper citation. Thank you

Date of experience: December 10, 2025
Canada
1 review
0 helpful votes
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I had some questions, which were answered eloquently. He helped me arrive at what I needed to know, and I learned more about the organization and the process by which you operate.

Date of experience: December 10, 2025
Virginia
1 review
0 helpful votes
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Excellent
December 10, 2025

MyHeritage seems to continually improve their product. I am amazed at how rapidly they find connections with other extended family (descendants) from ancestors. Have met and enjoyed sharing stories with cousins that I've never met. Thank you.

Date of experience: December 10, 2025
Wisconsin
1 review
0 helpful votes
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Knowledgeable customer service manager
December 10, 2025

The Manager knew many of the twists and turns in the program and I ended up with a better package than I had before.

Date of experience: December 10, 2025
Czechia
1 review
0 helpful votes
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Every year I get great discount (as long term client) and I'm going to continue using My heritage also in future.

Date of experience: December 10, 2025
Arizona
1 review
0 helpful votes
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Family History Fan
December 10, 2025

Heritage has excellent access to national and international sources with validation of authenticity. I have identified almost 600 ancestors from another country. These matches are coordinated with the availability of using the DNA that includes the availability of contacting the managers of other lines.

However, using the Heritage tree program presents difficulty to identifying duplicate people being listed in the same tree. When you search a name, there is no way to identify if it is a duplicate or in the original tree. In addition, there is no mechanism to identify duplicates and the process is cumbersome to identify and delete. Lastly, the program does not provide the user with the same/similar named persons when you are entering data, thus numerous duplicates are created and one can inadvertently create separate stand-alone trees rather than reinforcing the primary tree. The process to identify and remove duplicates is cumbersome and very frustrating.

Date of experience: December 10, 2025
France
1 review
0 helpful votes
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Très bon site de Généalogie
December 10, 2025

Pleinement satisfait des prestations du site MyHeritage. Un petit bémol toutefois: je regrette qu'il ne soit pas possible de payer le montant de ces prestations en 4 fois. Heureusement, que les dirigeants du site sont de très bons commerciaux car super compréhensifs et réactifs. Merci à toute l'équipe de MyHeritage.

Date of experience: December 10, 2025
Maryland
1 review
0 helpful votes
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Was trying to separate my family tree ( I'm adopted) from my DNA connections.
Had great help from staff & was done in a jiffy!

Date of experience: December 10, 2025
Canada
1 review
0 helpful votes
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Confused
December 10, 2025

I was told when I renewed my Omni subscription had free access to Legacy but it appears I have to pay. I tried reaching by email MyHeritage but have not received any email back. Please give this your immediate attention.

Date of experience: December 10, 2025
New Jersey
1 review
0 helpful votes
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I purchased a Premium Plus subscription after a free trial. It turned out that the Premium Plus plan didn't include all the features included in the trial. When I called customer service they quickly resolved the problem.

Date of experience: December 10, 2025
New York
1 review
0 helpful votes
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The number of possible connections for my family tree is amazing. My problem, however, is that I have problems:
1. The boxes with information about relatives is hard for me to work with because they are so far from each other.
2: I think that the methods I have been using to add relatives is not very productive.

I am, however, very happy with the availability of so many resources.

Date of experience: December 10, 2025
Florida
1 review
0 helpful votes
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Loyalty
December 10, 2025

It would be nice if a loyalty program gave long time users less expensive access, long time users help new comers to genealogy in turn bringing new customers to myheritage program

Date of experience: December 10, 2025
Denmark
1 review
0 helpful votes
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Es excelente!
December 10, 2025

Super amigable, muy lindo diseño y muy fácil de usar. Además es super fácil ponerse en contacto con otros usuarios y ampliar el árbol conectando otros árboles. La amo

Date of experience: December 10, 2025
Germany
1 review
0 helpful votes
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Ahnensuche
December 10, 2025

Heritage ist ein sehr gutes Programm seine engsten und auch weitentferntesten Angehörigen zu finden. Heritage bietet hierzu zahlreiche Möglichkeiten. Mann lernt zudem auch sehr viel darüber wie die Menschen früher gelebt haben.

Date of experience: December 10, 2025
France
1 review
0 helpful votes
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Great experience
December 10, 2025

Thank you for this excellent platform for building family trees and tons of historical documents that facilitate my research.
I would appreciate further development for options to print the family trees on large format paper.

Date of experience: December 10, 2025
Virginia
1 review
0 helpful votes
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Too much of a good thing
December 10, 2025

There is a lot of information on MY Heritage and for that I am pleased. However accessing them can be difficult when I keep being asked to prove I am who i ma and I got locked out for over a week becasue of this. Secondly the purported matches are often incorrect and I keep being asked to correct names in my tree that are already correct.

Date of experience: December 10, 2025
GB
1 review
0 helpful votes
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Regretting renewal
December 10, 2025

I was recently persuaded to renew my subscription against my better judgment on the assurance I would be upgraded and given access to newspapers. However, it seems that very few newspapers are from The UK. US newspapers are no use at all.

Date of experience: December 10, 2025
Spain
1 review
0 helpful votes
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My heritage user
December 10, 2025

Things happen when least expected get locked out. New matches lead to upgrade to papers etc they used to be free. No information anymore as to who matched with your smart matches and I could go on and on but space here won't let me

Date of experience: December 10, 2025
Denmark
1 review
0 helpful votes
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Bedre information
December 10, 2025

Der er for meget der ikke vedrør mig og min familiepå min gars side. Mangler information fra min mors familie.

Date of experience: December 10, 2025
Pennsylvania
1 review
0 helpful votes
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Help with updating payment info
December 10, 2025

They were very helpful and helped with subscription also

Date of experience: December 10, 2025