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MyHeritageReviews 6,486

3.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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South Africa
1 review
0 helpful votes
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Service excellence
December 10, 2025

Meir was super efficient and knowledgeable. He was patient and took the time to listen to understand my query. My query was resolved promptly and I was given the option to respond directly to a confirmation email should there still be a problem. Well done Meir.

Date of experience: December 10, 2025
Portugal
1 review
0 helpful votes
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My heritage rebuilts my family roots
December 10, 2025

I've up to know 2 family trees would like to keep. One has been initiated by a relative of mine, and the family name is Agostinho. The second one whose name is Correia Pinto, has been delayed, but would like to reinitiate it. The renewal I'd made recently should apply to booth, anyeay would like you do confirm it?
Regards
Elso

Date of experience: December 10, 2025
Italy
1 review
0 helpful votes
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Professionalità ed efficienza
December 10, 2025

Grande cortesia e professionalità della collaborazione!
E' stato risolto il mio problema!

Date of experience: September 12, 2025
GB
1 review
0 helpful votes
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Sometimes repeated
December 10, 2025

Feel slightly bombarded at times and struggle to match people to people in my tree

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Good to use.
Hade to be free and only cost money, if you want to look into other People's Heritage og nye a DNA test.

Date of experience: December 10, 2025
Poland
1 review
0 helpful votes
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Marek K
December 10, 2025

Dowiedziałem się dużo o swojej rodzinie, nie które moje odkrycia były dla mnie zaskoczeniem, jest dla mnie z jednej stronie rozrywka o z drugiej strony możliwość poznania moich bliskich ich przeszłości

Date of experience: December 10, 2025
GB
1 review
0 helpful votes
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Regular updates.
December 10, 2025

Regular updates with suggestions and possible links to other trees.

Date of experience: December 10, 2025
GB
1 review
0 helpful votes
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There are issues which I have not mastered I. E. inconsistency in family tree

Date of experience: December 10, 2025
Czechia
1 review
0 helpful votes
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Satisfaction
December 10, 2025

I am very satisfied with MyHeritage. The program has greatly helped me with my family history research, and I have been able to discover many important details about my ancestors. Working with the family tree is easy and clear, and the search tools for historical records are very powerful.

I also appreciate the excellent customer support. Since I do not speak English, I was worried about communicating, especially by phone, but the support agent was extremely patient, kind, and understanding. She explained everything slowly and clearly, which allowed me to resolve my issue without any problems.

Overall, MyHeritage is a reliable and very helpful tool for anyone interested in genealogy, and I highly recommend it.

Date of experience: December 1, 2025
NL
1 review
0 helpful votes
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Prima basis
December 10, 2025

Myheritage voldoet uitstekend aan mijn doelstelling om snel goede basisgegevens te genereren voor het opzetten van een stamboom. Maatwerk moet je uiteraard zelf toevoegen en dat helpt dan weer een ander.

Date of experience: December 10, 2025
Mexico
1 review
0 helpful votes
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Love Livi ng Memories
December 10, 2025

No issues with My Heritage. Customer service has been good. I use it primarily for enhancing images amd recolorization as well as living memories. I plan to use ancestry soon!

Date of experience: December 9, 2025
Finland
1 review
0 helpful votes
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Hain mahdollista isoisää
December 10, 2025

DNA-tulokset vahvistivat omat sukututkimuksen, mutta tuntematon isän isän linja jäi edelleen mysteeriksi.
Muuten olen tyytyväinen.

Date of experience: December 10, 2025
Reunion
1 review
0 helpful votes
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Fidèle abonnée.
December 10, 2025

Abonnée depuis des années, j'ai retrouvé beaucoup de cousinage

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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The idea of proposing relationships is very nice. But.
Trying to say that a particular suggestion that two people were in fact the same person is definitely incorrect is impossible. All you can do is say that the relationship inferred from it is wrong. The incorrect suggestion then turns up in other inferred relationships! Maddening!

Date of experience: December 10, 2025
Chile
1 review
0 helpful votes
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Se abre una ventana.
December 10, 2025

Me ha gustado mucho saber de la historia de mis familiares, conocer sus vidas, lugares y ascendencia.

Date of experience: December 10, 2025
Sweden
1 review
0 helpful votes
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Förlängning av abonnemang
December 10, 2025

Personlig kontakt på telefon är det bästa, då faller alla punkter på plats.

Date of experience: December 10, 2025
NL
1 review
0 helpful votes
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Zeer goede ervaring
December 10, 2025

Ik gebruik de Treebuilder al zo'n 10 jaar. Een heel fijn en overzichtelijk programma om je onderzoek in te verwerken.

Date of experience: December 10, 2025
Ireland
1 review
0 helpful votes
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Excellent customer service
December 10, 2025

My sub had expired and I got a call from an agent. A chat later and we were both happy with the renewal

Date of experience: December 4, 2025
Czechia
1 review
0 helpful votes
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Spojuje příbuzné po celém světě a pomáhá vám objevit vaše kořeny.

Date of experience: December 10, 2025
GB
1 review
0 helpful votes
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The best Ancestry site out there
December 10, 2025

The discoveries have been amazing and I have been able to search for a number of my friends. One friend I found that his birth father had been murdered.
It was a real surprise to find that a direct ancestor on my mother's side was a regicide of Charles the 1st. The amusing side to it was telling my cousin, who's son is a Royalist in the Sealed Knot a re-inactment group.

Date of experience: December 10, 2025