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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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France
1 review
0 helpful votes
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Quant FILAE met le Bazar
July 3, 2025

Comment expliquer qu'un natif du 24 mars 1870 à Gijounet dans le Tarn soit proposé par FILAE comme un natif du 23 mars 1877 - Ornacieux-Balbins, Isère, Auvergne-Rhône-Alpes, France

Date of experience: July 3, 2025
South Africa
1 review
0 helpful votes
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Eye opener
July 3, 2025

I think I know my ancestors, but in the last few months me and my husband learn a lot. I make people crazy about it, every time I found something out I WhatsApp my sisters and info them. Me and my husband is going to do DNA.

Date of experience: July 3, 2025
Australia
1 review
0 helpful votes
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Satisfaction
July 3, 2025

I have been with MyHeritage for quite a long time and am pleased with the information available.

Date of experience: July 3, 2025
Italy
1 review
0 helpful votes
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Fantastica, mi ha permesso di capire cos'ho ereditato dai miei nonni materni.

Date of experience: July 3, 2025
Oregon
1 review
0 helpful votes
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Once I became involved in our family history, I became addicted. Learning about my ancestors, following their bloodlines, and learning about them. It is fascinating to share their stories with other members of my family. I am now a Great, Great Uncle, and I don't miss a chance when I have my family around. It wouldn't have been possible without MyHeritage. THANK YOU!

Date of experience: July 2, 2025
Alabama
1 review
0 helpful votes
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Finally
July 3, 2025

I thought something different of where I was from so it's strange to find out something different.

Date of experience: July 2, 2025
Sweden
1 review
0 helpful votes
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A branch of my family was unknown to me. I made a guess, Wrong! AI took off and added people, and than told me "I" had to make it right?!

Date of experience: July 2, 2025
Slovakia
1 review
0 helpful votes
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Nemám pripomienky
July 3, 2025

Používam túto stránku už pár rokov. Vždy som bola spokojná. Naposledy som využila službu DNA testov, takže uvidíme, čo mi to prinesie za objavy ;)

Date of experience: July 3, 2025
Thailand
1 review
0 helpful votes
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Enjoy my research time through MyHeritage and learning more about the dutch jewish and my ancestry

Date of experience: July 3, 2025
New Zealand
1 review
0 helpful votes
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I receive genealogical information, and produce written reports for my self and for other family members.

Date of experience: July 3, 2025
Australia
1 review
0 helpful votes
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Family Tree research
July 2, 2025

I use MyHeritage to assist with family tree research for my myself and others.
I fund it enjoyable, factual and a great resource. I like the add Ons such photo enhancements etc.

Date of experience: July 3, 2025
California
1 review
0 helpful votes
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Interesting
July 2, 2025

Provides great information and brought me really far back in adding to my family tree

Date of experience: July 2, 2025
California
1 review
0 helpful votes
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Close but no Cigar!
July 2, 2025

When I first submitted my sample MyHeritage was still using v0.95 and I thought the results were a little off since I have had my DNA run by 3 different companies. Some of the Ethnicities made sense but I did not agree with the percentages as much. Although v2.5 does make more sense to me, I still think the percentages are a little off for me. Fortunately, MyHeritage does state there will be future updates so perhaps we are still in the learning phase of understanding how to read these tests. I appreciate their honesty and do believe they are one of the more reputable companies out there like Ancestry.com. If you decide to get tested you should go with both of these companies to have a second opinion and better understand the similarities and differences. They are both a fair value for their results.

Date of experience: July 2, 2025
Nebraska
1 review
0 helpful votes
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I have needed help
July 2, 2025

Cannot log into my tree
Haven't been able to for months.
Why? Need help!

Date of experience: July 2, 2025
Oregon
1 review
0 helpful votes
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Success rate 99%
July 2, 2025

I use My Heritage on a daily basis very pleased with the results

Date of experience: July 2, 2025
Argentina
1 review
0 helpful votes
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Un largo camino a la verdad
July 2, 2025

Siempre supe quien era mi padre pero no lo conocía solo sabía quien era xq mi madre desde muy pequeño me dijo quien era gracias a myheritage hoy pude conocer su rostro aunque el ya no este en este mundo gracias myheritage

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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Pleased to find a wide variety of original documentation available for areas all over the country. Helps to break down brick walls.

Date of experience: July 2, 2025
Utah
1 review
0 helpful votes
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Not sure what I am doing
July 2, 2025

I am not sure I am using My Heritage correctly. I wish I had someone to teach and guide me along.

Date of experience: July 2, 2025
Germany
1 review
0 helpful votes
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2 falsche Konto Abbuchungen
July 2, 2025

Mir wurden zweimal 260 Euro abgebucht für ein angeblich von mir abgeschlossenes Abonnement. Eine Erklärung steht noch aus.

Date of experience: July 2, 2025
France
1 review
0 helpful votes
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Confiance
July 2, 2025

Je réussis à faire ce que je désire. Les mises à jour sont faciles et justes

Date of experience: July 2, 2025