Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ME PARECE MUY COSTOSO. Y NO LE AVISAN A UNO CUANDO VAN A HACER LA RENOVACION, PARA UNO SABER SI TIENE DIENRO O NO
This website is very easy to use. We would recommend it to anyone interested in family history.
I will be very glad to use all of the incentives I have been granted and am still getting used to the newness of each one. Thank you very much for your immense amount of help. Fran Haan
MyHeritage is easy site to navigate and to be able to trace family members. I would recommend the site to anyone just starting out in starting their family history search, with the help given with matches already
Listed and you just need to say yes or no to a connection your family tree can grow fast,
Tracing back through my family's generations seemed like a daunting task. But the Smart & Record Matches sure make the task much easier, I've been able to trace my Mothers side of the family as far back as the year 925! Phenominal!
Very happy with the reserach that you have done for me and would like to thank you
I have found more relatives than i thought i would. But the other side of the tree by marriage i am really struggling
I have been able to list all my family members and even the ones I didn't know existed, as they became available for my consideration.
Satisfecho con las posibilidades que ofrece, pero un poco caro su importe
Very satisfied with the useability of the site. Has helped me a lot over several years now.
E 'bellissimo vedere come si uniscono tutte le persone con la visione generale
Impressed with depth and accuracy of My Heritage. And I do not like surveys.
I find knowing my ancestors' struggles makes my life more interesting and significant.
Regards Jim Joyce
I have researched many of my ancestors, and as most of them are from Europe I have had great success because of MyHeritage. I was able to connect easily with others that were searching for the same thing.
No review as I have no idea what you are talking about. It might be a good idea in future to give some indication as to what you want me to comment about...Regards RM
He logrado avances significativos en nuestros ancestros, agregando muchos datos que desconocía de ellos y documentos muy valiosos para nuestra familia
Olen ollut alusta pitäen My Heritage ja Geni premium jäsen.Vaikka englannin kielen taitoni ei ole hyvä
Niin siitä huolimatta (-google translater- kielenkäännös on auttanut ymmärryksessä) olen ollut hyvin tyytyväinen palveluun. Heillä on erinomainen ja asiakkaita kunnioittava henkilökunta.
Olen saanut tietoja jopa 64sukupolvea jolloin mennään aikaan ennen Jeesuksen syntymää. Minussa on jotain näistä kaikista esivanhemmista
Olen maksanut My Heritage sivustotlit sekä datan 18.7.2013 saakka.Kysymys: Miksi minulta lopetetaan My Heritagen käyttö jos en maksa nyt.
Terveisin Mauri Lumme
I wail when My Heritage describes my very recent ancestors as mother's sister's father-in-law! (I made that up to illustrate the point)
I KNOW that that the person they are referring to is, say, my aunt or uncle. Why do they confuse and complicate it?
Always extra information coming available and getting a better Insite to past relatives also finding unknown cousins and able to correspond with them
Habe alles bestätigt bekommen was ich vom Vater bzw. Großvater gehört habe. Weltweit viele entfernte Verwandte entdeckt. Möchte mich ausdrücklich für eure großartige Arbeit bedanken.DANKE!
Sono soddisfatto perchè sono riuscito ad arrivare ad informazioni molto utili
I like the information I have been able to track down but I am not sure I will keep my subscription because I think over $300 a year is to expensive.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

