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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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District of Columbia
1 review
0 helpful votes
Follow Stevie V.
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It is easy to tell that the relatives are relation to my family tree. But depend on person that is right cousin or not. Sometime should be tricky. Just check it twice if that is right or not.

Date of experience: February 10, 2025
Utah
1 review
0 helpful votes
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Great way to get additional help in finding and reviewing documents on family ancestral records!
Love all the hints and records on birth,death wedding records.

Date of experience: February 10, 2025
Costa Rica
1 review
0 helpful votes
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Excelente herramienta
February 13, 2025

Sea principiante o experto MyHeritage permite un desarrollo ordenado de una investigación familiar, es una herramienta intuitiva y muy sencilla de usar y entender.

Date of experience: February 10, 2025
New Jersey
1 review
0 helpful votes
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Accurate, fast help
February 13, 2025
Updated review

I'm sorry that the phone service has been discontinued by Myheritage.When I finally found the opportunity to write to the helpers, I received a written answer to my question very quickly.

Date of experience: February 10, 2025

SegitsƩgadƔs
July 7, 2018
Previous review

Ɩrƶmmel Ć­rom, hogy a My Heritage segitő csoporja, gyors, Ć©s kielĆ©gitő segitsĆ©get, megoldĆ”st adott a problĆ©mĆ”ink megoldĆ”sĆ”ra.
Profik voltak mindkĆ©t alkalommal, (amikor Ćŗgy gondoltam, hogy bezĆ”rom az üzletet velük), de mivel minden megoldodott, igy ƶrƶmmel maradok tovĆ”bbi vevőjük.
TovĆ”bbra is tartsĆ”k ezt a jo segitő csoportot. Mielƶbb oldjĆ”k meg a problĆ©mĆ”kat.
Üdv. Marcsi.

Date of experience: July 6, 2018
Canada
1 review
0 helpful votes
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Great Family Tree builder
February 13, 2025

Found the program very intuitive to use along a good help tips whenever there a question.

Date of experience: February 10, 2025
Vermont
1 review
0 helpful votes
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Growing my families
February 13, 2025

After forming a Group, I am looking to actively engage with the several living cousins and include some distant relatives to exponentially grow the Tree by including more newer generations and the families by marriage.

Date of experience: February 10, 2025
North Carolina
1 review
0 helpful votes
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I have been able to find ancestors from the 1500's and up to more current times. I am happy to now be able to read newspaper reports.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Amazing!
February 13, 2025

What started out was a search for several generations. How this changed as I unexpectedly found myself identifying the family chain back twelve generations. Amazing!

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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I found it very difficult to use and I kept getting feedback which was totally incorrect so I don't want to use it

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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In all exchanges, queries and communications our relationship has been first class.

Date of experience: February 10, 2025
New Zealand
1 review
0 helpful votes
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Waiting.
February 13, 2025

Still waiting for test results before I rush into print. Keen to start, but am overwhelmed by advice and clues etc about people who are really the ancestors of a woman somewhat distant from me by marriage to a younger member of my family. Interesting yes, but not right now. And my husband's known ancestors keep flooding in also. We've got all that already. Right now I want details about my own immediate ancestors who are somewhat elusive at times. Thank you for the amazing work you do though.

PS I cannot change the date below. It is 11 Feb here in New Zealand right now. Half gone already.

Date of experience: February 10, 2025
New Zealand
1 review
0 helpful votes
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My Heritage review
February 13, 2025

My Heritage has enabled me to gain helpful information about my family. I have discovered many interesting facts that I was not aware of.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Contact with My Heritage
February 13, 2025

I am not satisfied with contact for My Heritage plus the Tools section.
I wish there were an email address to contact Support on the Home Page.
Recently I tried numerous tines to contact support with a few problems no reply until I went back through old emails I had & was able to get a reply. So much wasted time.

Date of experience: February 1, 2025
Canada
1 review
0 helpful votes
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Detailed information
February 13, 2025

Other sites have not provided as much information as this one has. We have made some interesting discoveries about our families as a result.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Excellence
February 13, 2025

An excellent research site continually providing update results from both family tree and DNA searches.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Finally Tracing Family History
February 13, 2025

This has taken me quiet a while to get my act together and chase my family history, I am now well on the way to tracing back my fanily tree and hopefully putting the last few pieces of the puzzle together.
I could not have achieved this result without all the connections that this site has provided.
Thanking eveyone concerned.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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My Heritage Performance Rating
February 13, 2025

Most of my experiences were exciting. The daily input from other trees was sometimes good, other times very spaced or not related to the person in question. The ease of use and guidance are rewarding. The major deterrent is the cost of the yearly subscriptions. They cost 80% of my fortnightly pension, so unreasonable pricing. I only join when the offers to return are within my reach. More than 80% discount is terrific.

Date of experience: February 10, 2025
Pennsylvania
1 review
0 helpful votes
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Great customer service
February 13, 2025

Thank you for your great service and fast resolution. They were easy to work with.

Date of experience: February 10, 2025
Oklahoma
1 review
0 helpful votes
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Wonderful job on the newspaper
February 13, 2025

It has been very helpful on bringing my ancestors back to life

Date of experience: February 10, 2025
Argentina
1 review
0 helpful votes
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Satisfaction
February 13, 2025
Updated review

Along the years, I have encountered several aspects which have been rapĆ­dly solved by My Heritage. Therefore, I say I am satisfied.

Date of experience: February 10, 2025

The importance of knowing where you come from
September 5, 2021
Previous review

Although I knew my ancestors' families names, I was short of information about their own ancestors. Therefore, I paid the corresponding fee to My Heritage in order to have it look out for them, which they did and continue doing. On that account, I am duly and completely satisfied with My Heritage's work.

Date of experience: September 4, 2021