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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Oklahoma
2 reviews
0 helpful votes
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Adding new family members
February 13, 2025

When adding new family members, It seems to me that when I do this, MyHeritage makes a new entry instead of adding the members to an already established line.

Date of experience: February 10, 2025
Colombia
1 review
0 helpful votes
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Nevera received My kit
February 13, 2025

I buyed a kit on november 15 but never received it, then You guys said You Will send other one but the tracker of that one never updates. Just like first one. It is not fair I want My refund

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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I have had trees or matches that no longer exist sitting on my site for many months and some a year plus. It is very frustrating that My Heritage has some glitch that stops removal of these.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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My expectations were met
February 13, 2025

I always had the desire to have more knowledge about my ancestor and the percentages of my DNA and MiHeritage created the moment for me to accomplish my dream. My experience was a positive one from the beginning, instruction were easy to follow, kit arrived on time and communication was always at my fingertips. Overall it was a very nice experience with great results.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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The Team at "My Heritage" should be highly commended for their efficiency in helping me build my Family Tree. I have been with them for some time now and always get emails with links to further my ancestry. I have just under 15,000 ancestors and relatives, mostly with the help of the team. I have done some of my own research, however, a huge number has been reached with their help. Can't thank them enough.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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I grew a tree
February 13, 2025

Can u imagine a small tree no branches, no leaves
Then I found My Heritage, and with their help and continuous information
My bare little tree had grown so big with branches and beautiful leaves. My Heritage gave me an amazing gift. My Family thank you

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Brilliant.
February 13, 2025

Like it's hints and emails for possible family members. The DNA connections and Theory of Relativity, been able to connect missing family links

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Absolutely love the tree arrangement
February 13, 2025

When I had collected all the information on my family, the tree format is beautiful!

Date of experience: February 10, 2025
Kazakhstan
1 review
0 helpful votes
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Великолепно
February 13, 2025

Очень удобная программа для создания семьи и красочное оформление при печати родословной таблице

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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HAPPY
February 13, 2025

I am very happy with My Heritage, but sometimes overwhelmed with all the information that get about my family, but it Geat thankyou.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Provide more information
February 13, 2025

When reviewing new possible family members, I would like to see more options of data revealed so that I can make better family connections.

Date of experience: February 8, 2025
Canada
1 review
0 helpful votes
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From dark to light
February 13, 2025

I am very pleased to get more information on my family descendants and every time you updated new information, it is always surprise and appreciate to know more of it. But there is missing information on great, great grandmother Elgar-need to know her full name and maiden last name and marriage document as well. I hope that will fill in new updated information soon.

Thank you

Date of experience: February 10, 2025
Washington
1 review
0 helpful votes
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MyHeritage
February 13, 2025

MyHeritage is a great company. For a 76 year old guy I have limited computer knowledge as a start point. Your videos are great but they go so fast and I become lost in the process. Issue - I am trying to send the trees to individual families but it is to complicated.? Is there a written step by step guide to exporting specific family trees data?

Date of experience: February 10, 2025
Pennsylvania
1 review
0 helpful votes
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I have always wanted to know where I came from and where my family came from that is why I decided to get a DNA test done, I have learned a lot with the help from my heritage, thank you

Date of experience: February 10, 2025
Utah
1 review
0 helpful votes
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Finding my Ancestors.
February 13, 2025

I love finding my Ancestors on MyHeritage. I usually find someone who has the same ancestry that I do and compare information. We may not have the same dates but that only means I research more. This work is very important.

Date of experience: February 10, 2025
New Hampshire
1 review
0 helpful votes
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Great web sight
February 13, 2025
Updated review

I enjoy looking up my family history just seeing where I came from and all the family before me what they did for jobs, and some served in wars to help shape this would before I was born. It's a lot of fun to do so come join us who knows who you might find in your family.

Date of experience: February 10, 2025

Great place
November 24, 2024
Previous review

I enjoy doing my Family tree and being here helped me find lots of family members and took me way back. And there are always new documents being added here and there so if you want to start your family tree start it here and the membership is very reasonable and it's a lot of fun to do and very fun to find out where your family started out there Jernee and story.

Date of experience: November 13, 2024
Indonesia
1 review
0 helpful votes
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Great Site
February 13, 2025

I have used My Heritage for quite a few years now. There are a lot of records on the site, you get a lot of hints to help you on your journey and I enjoy using the animation and photo enhancement tools. Definitely recommend this site

Date of experience: February 10, 2025
Curacao
1 review
0 helpful votes
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I have found relatives through the smart matches. Also I have found old Pics from mij great-great fanther and mother.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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I am discovering new family members, bridging gaps within our knowledge and exploring and gathering our historical family tree and all sorts of references we can now keep for all our family into the future!

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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The information I am looking for is very comprehensive and interesting

Date of experience: February 10, 2025