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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Australia
1 review
0 helpful votes
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Heritage
February 13, 2025

I have found a lot of information from this site that I never knew existed

Date of experience: February 11, 2025
Ukraine
1 review
0 helpful votes
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Love it
February 13, 2025

Love it, love it, love it! Love it, love it, love it! Love it, love it, love it!

Date of experience: February 11, 2025
Australia
1 review
1 helpful vote
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Renewal
February 13, 2025
Updated review

I wasn't happy with the automatic renewal renewal. Hopefully this won't happen again. However I was happy w the end result.

Date of experience: February 10, 2025

Customer service
December 31, 2015
Previous review

I have just spoken to shimon about 2 problems i was having. He was polite, knowledgeable and understanding and solved my 2 problems.

Date of experience: December 30, 2015
Germany
1 review
0 helpful votes
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Es ist sehr einfach.My Heritage unterstützt sehr stark und ist eine große Hilfe.Es gibt dort viele Möglichkeiten seine Verwanten zu suchen.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Une aide grandement appréciable, permet d'avancer rapidement dans des recherches pas évidentes. Les recherches automatiques ou demandées de MyHeritage permettent d'avoir à domicile, servi directement sur le PC! Alors que les recherches traditionnelles par courrier sont plus compliquées et longues surtout pour l'étranger.
Je ne peut que vous conseillez une expérience avec MyHeritage pour apprécier et plus encore.

Date of experience: February 10, 2025
Israel
1 review
0 helpful votes
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MyHeritage, helped me find unknown information about my extended families.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Easy to use
February 13, 2025

With such a vast wealth of records and users, I can find many of my ancestors. It's easy to use and search for these people, and connect with new branches.

Date of experience: February 10, 2025
Italy
1 review
0 helpful votes
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Allegri
February 13, 2025

Con voi...ho potuto trovare dei miei avi molto antichi eccellente grazie a voi

Date of experience: February 10, 2025
RU
1 review
0 helpful votes
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Everything is good and interesting
February 13, 2025

I have been using it since 2010. You can store photos, build a tree and find connections. It is easy and interesting

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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DNA Results
February 13, 2025

From the time I purchase my DNA test until I received it, sent it away and got the results I was informed of journey through the system and what stage it was at.

Date of experience: February 10, 2025
Austria
1 review
0 helpful votes
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Ahnen.
February 13, 2025

Hätte mir mehr Infos bzgl. Meiner Verwandschaft gewünscht.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Excellent Offer
February 13, 2025
Updated review

I was offered a very good deal to renew my membership and took up the offer. I have been very happy with the MyHeritage site for many years and due to personal circumstances, I was unable to renew my membership when it was due. I am very happy I can continue my research.

Date of experience: February 10, 2025

MyHeritage ia a very good site
November 23, 2024
Previous review

I have been able to expand my Tree since completing a DNA Test and contacting family I did not know existed. I received a lot of 'Hints' with the new additions, it is unfortunate that some people do not check their 'Discrepancies' and correct them as I came across a mother and child being 200 years apart. So, you need to be careful when Confirming Matches.

Date of experience: November 12, 2024
Philippines
1 review
0 helpful votes
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Knowing your Genes
February 13, 2025

Well, where do I begin?
A simple swap, send it away, just simply opens a door.
This consists of multiple exits, exits that spread far and wide. Following the links brings an episode/chapter that is unique.
The information just keeps flowing. It is indeed a wonderful path of history.

Date of experience: February 10, 2025
Sweden
1 review
0 helpful votes
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Jättebra och smidig sida som fungerar bra i gratisversionen.
Den stora nackdelen är att man bara kan lägga till 250 personer vilket är ingenting upptäckte jag på några timmar.
På sidan jag håller till nu så har jag lagt till över 1000 personer, gratis.
Att man även måste betala för hela året direkt drar ner betyget.
Månadsbetalning hade varit att föredra.

Date of experience: February 10, 2025
Sweden
1 review
0 helpful votes
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Trevliga och hjälpsamma!
February 13, 2025

Pratade med en mycket trevlig kille, min engelska är inte den bästa. Men vi förstod varandra helt och hållet.

Date of experience: February 10, 2025
Michigan
1 review
0 helpful votes
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My family site on MYHeritage.
February 13, 2025

Putting my family tree on MyHeritage is a lot of fun. I get fantastic smart matches that help me add new relatives and new information for existing relatives. The family tree just keeps on getting bigger. And sometimes I send a message or receive a message from others on MyHeritage that our families connect using smart matches.

Date of experience: February 10, 2025
Czechia
1 review
0 helpful votes
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Rodokmen
February 13, 2025

Vše je super. Přehledné, funkční pro tvorbu rodokmenu. Škoda jen, že některé funkce nepodporují češtinu.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Que dire sue MyHeritage.
February 13, 2025

Plus de 40 ans d'expérience avec MyHeritage (Parentèle, Filae.) et pour moi le meilleur des logiciels de généalogie malgré mes autres abonnements (Filae et Geneatique).

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Great Assistance
February 13, 2025

Due to medical; appointments, time is limited to research, to have Heritage looking over my shoulder and informing me of hits on my tree is of great help.
For anyone new to the program I can only say, research what you can but know
Heritage is also checking and will inform you tree checker.

Date of experience: February 10, 2025
Massachusetts
1 review
0 helpful votes
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Thanks to "My He" I've learnt a lot
February 13, 2025

Born and still living in Sweden I learnt about my finnish heritage more than 400 years back in time

Date of experience: February 10, 2025