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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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New Zealand
1 review
0 helpful votes
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Connection
February 13, 2025

I've enjoyed discovering family and growing the family trees I am working on.

Date of experience: February 10, 2025
Colombia
1 review
0 helpful votes
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Solicito el Kit, lo despachan y no llega en una año he repetido el proceso 3 veces.

Date of experience: February 10, 2025
Mexico
1 review
0 helpful votes
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Comienza la Magia
February 13, 2025

Cuando escribí por primera vez mi nombre en el árbol, comenzó la magia. Ha sido muy divertido, interesante y muy sencillo, ir creando mi árbol familiar desde que lo inicié. My Heritage te lleva de la mano en este proceso. Lo recomiendo ampliamente.
JLuis Maciel

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Versuch evtl. Verwandte zu finden
February 13, 2025

Man hat bei meiner Frau sehr, sehr weitläufige Verwandte gefunden. Bei mir wurden noch lebende Verwandte gefunden mit denen ich bereits in Kontakt stehe. Ich kann myheritage sehr empehlen

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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The lineage info provided is extremely useful for the major lines of my family from present time to as many as 15 generations bk in two of my families lineage to England and Scotland. The notices about current events is useful. I would prefer less sourcing of distant relatives such as 3rd and 4th removed relatives and concentration on dead ends or road blks at Ireland in my main line. I am very happy w/ three out of 4 lines.

Date of experience: February 10, 2025

MyHeritage Discovers Your Lineage w/o Asking
November 24, 2024
Previous review

Most of the time you are excited about the discoveries presented. If you are researching main lines you don't generally go to far afield and avoid some of the research. Main line of lineage are the priority. In my case, I have hit the wall at my Irish 5th great grandfather on the Stanton line. So, obtaining a final piece to the main line of ancestors is the priority at this juncture.

Date of experience: November 13, 2024
Australia
1 review
0 helpful votes
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DNA success!
February 13, 2025

Very happy with my experience … easy to do, and I was kept in the link until the results arrived!

Date of experience: February 10, 2025
Michigan
1 review
0 helpful votes
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Too much up selling
February 13, 2025

Information that is received is extremely limited, and there too much up selling

Date of experience: February 10, 2025
Hungary
1 review
0 helpful votes
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Tíz év tagság a MyHeritage oldalon
February 13, 2025

Szeretem ezt a programot. Kérdéseimre választ kaptam, amikor szükségem volt rá. Sokat fejlődött a program, néha gondot okozott nekem a változás. 82 éves vagyok, talán ez az oka. Jó lenne, ha változás elött kapnék tájékoztatást. Nagyon jó, hogy közvetlen felmenőimet színnel kiemelik. Kapcsolat a Familyserch-eé, sok hozzáférési lehetőség. Probléma, hogy nem tudok személyeket törölni, mint korábban, - ami nagyon egyszerű volt. Nemrégen kaptam ezzel kapcsolatban választ, de még nem próbáltam ki eddig.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Complete package
February 13, 2025

Great value for money easy to use and compile all aspects of tree's

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Family tree missing
February 13, 2025

L am unable to find 1 of my family tree that had alot more families connected to & when l spoke to the help center operator, she was no help at all, l could only download an old tree that had about 96,000 family names, where the other tree had 140,000 family names.

Date of experience: February 10, 2025
Thailand
1 review
0 helpful votes
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Marshall'sTree
February 13, 2025

Mostly satisfied but they need to make searching easier.
A pension rate would be good as the way the economy is going might not be able to sustain membership.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Keeping current with Technology
February 13, 2025

My Heritage is always keeping up to date with new technology, for example LiveMemory!

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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I currently have a ( disjointed) tree that consists of a lot of twigs and branches with gaps that are sometimes aggravating

Date of experience: February 10, 2025
Wyoming
1 review
0 helpful votes
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I A is takeing over
February 13, 2025

Other than (are you a robot and need to reboot and clean the computer to countine.all is good. The help desk was great also I get (your time is up log out)

Date of experience: January 2, 2025
Hawaii
1 review
0 helpful votes
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Excellent Information
February 13, 2025

Lots of information to be had. I get notifications of "smart matches" which turn out to be very interesting and add to my extensive tree.

Date of experience: February 10, 2025
Hawaii
1 review
0 helpful votes
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Great Experience
February 13, 2025

It has been a great experience finding and exploring my ancestral past, present and future relatives!

Date of experience: February 10, 2025
NL
1 review
0 helpful votes
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Gebruik myheritage
February 13, 2025

Dik te vrede mee het is enkel jammer dat je niet verder terug kan in de tijd maar verder is het hartikke intrezand om over al te kunnen neusen van hoe of wat waar je fam vandaan komt

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Des recherches
February 13, 2025

Très contente d'avoir adhéré à MyHeritage, faisant de la généalogie depuis 1985, et ayant de la famille dans une grande partie du monde, j'ai retrouvé et pris contact avec des cousins de plusieurs pays, grâce à la participation de ceux-ci puisque nous pouvons les contacter.
Plusieurs sites ont mis des photos familiales, ce qui compète mes albums
Malgré tout, il est nécessaire de vérifier les informations et faire attention aux copier-coller répétés avec des erreurs.
Avantage aussi, avec les actes mis en ligne, que cela vienne de Filae, des archives... accès et recheche dans les journaux, les livres, ma branche maternelle ayant des ascendants connus du grand publique.
Le moins, le prix élevé, mes amis généalogistes ont trouvé cela trop cher et n'ont pas adhéré.

Date of experience: February 10, 2025
New Zealand
1 review
0 helpful votes
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With care, you can be on the right path. Check and double check and make sure dates and locations make sense.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Fantastic
February 13, 2025
Updated review

I found My Heritage to be very useful in building my family trees, the smart matches and help from other members proved valuable in helping find lost relatives. And to be able to make a chart of my trees and get them printed in large size leaves me with a memory I can pass on to my children

Date of experience: February 10, 2025

Has been enlightening
November 22, 2024
Previous review

I've found My Heritage a lot of fun tracing my family history, discovering things I had forgotten and learning new facts

Date of experience: November 12, 2024