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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I have been working with MyHeritage for several years and the interesting matches seems never been ending. To improve my faultmanagement I would like a function of finding similar duplicates.
Die vielen Matches und die aktive Suche nach Vorfahren sind sehr vielfältig und ermöglichen sehr effektiv das Auffinden von Vorfahren und Verwandten. Ich nutze auch oft die Darstellungen als Graphik oder in Buchform und habe damit schon viele Verwandte beglückt. Das schönste Ergebnis ist aber die erfolgreiche Auffinden von lebenden Verwandten, die wir bisher nicht kannten. Insgesamt bietet die Software so viele Übereinstimmungen an, dass ich fortwährend priorisieren muss.
Ich benutze dieses Programm schon seit etlichen Jahren und bin sehr zufrieden damit
Es sind zu viele Matches in zu kurzer Zeit. Das demotiviert eher.
I have had a problem with MyHeritage the entire time I have subscribed. I have sent numerous messages to customer support explaining my issue. One message finally got answered, about 10 days later. They gave me links to very basic info that did not even address my issue. I wrote back, reexplaining the problem. No reply since. I have DNA kits with 3 other companies and all 3 have considerably better support (and benefit). I wanted to use MyHeritage because they have more European subscribers, but now I realize they really just want your money and have no real desire to provide support once they get your money. I suspect they will eventually end up like 23&me: on the chopping block.
The information that I receive from My heritage is very informative and useful.
I would like to be able to print my family tree easier but otherwise extremely happy.
I have found relatives I never knew I had. I've been able to track ancestors back to the 1400's which is remarkable.
El kit me llegó muy rápido, y los resultados mucho más.
Lo mejor para conocer de dónde provienen nuestra raíces.
Lo recomiendo.
I try to keep up with the notices sent to me by email, but if I get them caught up, within about ten days I have many more than I can handle. I would be great if you could slow them down by about 75%.
"My Heritage" est un trésor d'informations aisément accessibles à tous et son utilisation d'une facilité déconcertante même pour un débutant en informatique comme je le suis.
J'apprécie particulièrement la présentation de mon arbre généalogique avec tous les logiciels photos mis à disposition.
Je recommande sans retenue l'utilisation de My Heritage.
Good, Birth. Marriage, Death information and census. Family Search information is included, always welcome.
Satisfaite de l'application et des services obtenus. J'ai ainsi réussi à faire plein de découvertes familiales.
I discovered a distant cousin In Australia as we were both searching for our common ancestor.
I am amember of several DNA research sites and find that myheritage.com is the sest of all. I don't have to worry about my details being sold and am not pressured to take health surveys likethe others. My Heritage is the most helpful in my research and has many helpful extra tools over the other sites. I am 100% satisfied with myheritage.com and use and store all of my research on the my heritage site.
Very well resourced portal and well designed family tree software, allowing for recording of most peculiar relationships
It is a well designed platform for family research and building family trees with a lot of functionality and plenty of resources. Multilingual setup makes it accessible to users from almost any corner of the world and any age/education level.
Easy to set up your family tree and plenty of matches arrive via email, not always connected to your family so you have to be a little careful. Certainly helped me grow my tree, expanding every day with new far distant relatives.
Ce site permet d'effectuer des recherches approffondies sur nos origines et des branches de notre famille parmi une masse impressionnante de documents.
Le site propose également une aide technique très intéressante pour nous permettre de surmonter les difficultés rencontrées.
Possibilité aussi de faire un test ADN qui permet de faire des recoupements avec les autres personnes ayant aussi fait ce test. Possibilité de découvertes intéressantes
L'accès à ce site permet un accès à des millions de documents provenant de sources très diverses, et nous permet de dialoguer avec des personnes qui ont des ancêtres communs avec nous.
Lors de ma souscription, j'ai pu accéder à des tests ADN et pouvoir les croiser avec d'autres résultats de différents pays ce qui m'a permis de voir les niveaux de " cousinage ".
Site is great. Loads of links to other sites as well. Still playing with it but am able to update my Family Tree.
Used almost daily and enlarges our knowledge about our family.
Családfa kutatásba kezdtem és itt rengeteg információt találtam.
Könnyen egyszerűen lehet a családfát összerakni. Külön öröm, hogy a különböző felületek összefüggenek egymással. Amit felveszek az egyiken, azonnal látható a másikon. (Pl.: Caládfa <-> leszármazási diagram.)
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

