On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They have great communication keeping you updated, good advice when required confirming connections to your family tree.
Originally I was not impressed with supposed ethnicities, but 2.5 corrected them.
Almost daily information about family trees with useful information
The program is super and MyHeritage is constantly making it better.
Great platform! Powerful functions and features! May be i am not aware of it, but to search according to fields like birthplace or place of death etc. would be very helpful.
I have the following problems: In family trees, there are for example two (or more) different dates of birth/marriages or deaths. It's not possible to enter them into the family tree until they are verified in the registry record.
In the case of additional children and siblings that I don't want to include further in the family tree, I miss the option to mention them in a note, so that they would be visible but not subject to Smart/Record Matches searches.
If I make a mistake by accident and assign a person to someone else or if some person is accidentally listed twice, then it's very difficult to fix this error.
Veel mogelijkheden om te zoeken en onderzoek te doen op correctheid mooi dat er fotos van andere deelnemers zijn te vinden waarmee er een nog completer beeld komt
EASY TO USE, RECEIVED KIT, READ INSTRUCTIONS AND SENT OFF, ALL VERY EASY TO UNDERSTAND. RECEIVED RESULTS IN SPECIFIED TIME,
I paid for more...I was showed it could be done...for another fee of course. I paid, now nothing weeks later.
Je suis Webmaster de mon arbre depuis plusieurs années sur MyHeritage et je suis satisfaite du contenu de ce site.Les différentes vues de l'arbre sont appréciables (éventail, liste et par générations);
Il me manque seulement la solution pour effacer totalement une branche enregistrée en doublon!
Merci de me signaler si vous avez une technique rapide pour le faire au lieu de supprimer les membres un par un.
Många matchningar men kusinbarn markerade som okänd på alla intressanta positioner.
When I started I had no more than a handful of relatives. It didn't happen over night; but, one by one, more and more relatives popped up here and there. I now have relatives all over the world, Canada, the USA, England, Germany, Australia and New Zealand. I have so many cousins it beggars belief, 2nd cousins 3 times removed, 3rd cousins twice removed, even a fifth cousin in New Zealand! Thanks My Heritage, I couldn't have done it without you.
I only had 13 relatives when I joined My Heritage, now I have over 2,500. I wasn't in touch with many branches of the family, now I am in touch with second cousins three times removed and third cousins twice removed. What can I say, speaks for itself!
I have been using the software for about 10 years. The improvements over the years has been fantastic and helpful in building the tree. Having the software suggest possible links to other trees as well as newspapers and other documents, The only difficult part is keeping up with the number of possible connections.
From the onset, using the software was very easy and intuitive. Building a family tree is fast and since I had started with other software I was able to import that work. I enjoy the background research bein done on my behalf leading me to potential matches as well as records which have helped me tremendously. It is also great that I can use it on the web, on my computer on my tablet as well as on my phone (I use android and windows). All seamless!
Ich habe gute Erfahrung gemacht, die Handhabung/Bearbeitung der Stammbäume ist nicht einfach, weil man z.B. Fehler oder Doppeleintragungen nicht erkennen kann, aber auch die Auswirkungen, die die Übernahme aus anderen Teilnehmern bewirkt. Die Logik in der Suche erschließt sich mir nicht immer, ganz alphabetisch scheint es nicht zu sein.
A very proactive and intuitive website. It's a shame all the extras are so costly.
Since joining My Heritage, the information I have obtained regarding my past family members and ancestry has been more than I could have imagined going back almost 30 generations. Even though it can be addictive, it is also most rewarding and valuable for future interested generations to have at hand and explore..
Purchased DNA kit and sent it off to my Heritage after post office told me two forever stamps. Put DNA kit in mail and over three weeks it was returned to me for 4 cents insufficient postage. Do not know where it was for that long time or in what heat etc since came from Florida. Wanted to know if sample good after that time, and not one email returned or able to get through to anyone from My Heritage. Disgusted, waste of my money, and would not recommend them to my groups for DNA. I have best subscription and not sure if I will renew if I can't solve this problem! They have both MY email and phone to contact me. Phone number they give just hangs up on me!HELP PLEASE - ALL MY GENEALOGY GROUPS ARE WAITING TO SEE HOW MYHERITAGE WILL SOLVE THIS, AND AS QUICKLY AS POSSIBLE!
Na początku było bardzo ciężko. Dopóki nie wgłębiłem się we wszystkie niuanse budowy drzewa. I w momencie rozpoczęcia budowy drzewa zaczęły się bardzo sugestywne podpowiedzi które przeszły moje najszczersze oczekiwania. Wszelkie możliwe sygnały związane z moja rodziną są momentalnie sygnalizowane w dzień i w nocy czyli całą dobę
I found it a bit hard to get my head around the workings of this program at first. However, after a few mistakes here and there it all came good. Very exciting in fact.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Genealogy Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members